Came with my family for weekend, lovely hotel, great room and very friendly staff. Great service from Tea the waitress Great location for the central of London with views of Big Ben and Westminster . -
Stayed for Christmas l, arrive by train at Waterloo so the location is perfect for me, I was upgraded to a family suit which was extremely kind. The hotel feels high end without the high end price tag, the beds and pillows are extremely comfortable. The staff very helpful and friendly. The pool feels luxurious and is a great temperature. Breakfast was buffet style the plates were heated so your breakfast stayed warm and an egg station, so the eggs are cooked fresh to order, I personally would rather have everything cook to order, I’m sure that way there would be a lot less waste. I would like to see something happening in the area that used to be used for the executive lounge, I always liked to use it. It’s a great space with lovely views of Big Ben and Westminster bridge. Such a waste. My last three stop overs at this hotel left doubts about staying again, (July 21, the tennis event stopped us using the hotel to its full potential. August 21, there was an awful smell in our room, which I reported and was told someone from the hotel would contact me they didn’t. September 21, due to COVID restrictions the pool numbers are restricted which meant our party of seven on this occasion could not swim together as they couldn’t fit us in) but this time it redeemed itself, the hotel was clean, we felt welcomed, and I really enjoyed staying here for Christmas, I’m so glad I give it another chance.…
Great central location and overall value. Rooms are decent but I thought the layout a bit peculiar. I get having a separate living area but it was too big in relation to the bedroom which was cramped for closet space. The bathroom in the middle of the room threw off the spaciousness it would have felt like more of if they had not divided it out like they did. Otherwise, good experience and great view of Big Ben from our room!
Great location venue and staff, one criticism. The hot water in the shower, bath and sink was painfully slow to warm up. Not only was it inconvenient to wait so long for the water to warm up the flow was feeble. Please give some thought the the environmental effect of the wasted water lost during the time it takes to warm up !!
Needed a hotel for one night near Southbank. The Park Plaza Westminster Bridge is nicely located. The room had a nice big bed and a separate sitting area, but due to the bathroom in the middle felt still a bit small. Atmosphere is more trendy than cosy. Had a good night sleep, though.
Christina our server was incredible!!!! Food was great and so was the service and presentation! Recommend for a quiet dinner for sure. The scallops with black pudding and salmon filet were spectacular!
If you’re looking for superb service with good food, come here for a relaxing experience. Cristina balanced perfectly her attentiveness to every aspect of our service with her friendly , authentic customer service. The support team matched her level of experience. Will definitely come back again!
Super glue left in room from maintenance that was in reach of a child and a towel left in bathroom. Shower didn’t work either which was a nice discovery before business meeting. Very disappointed in what should have been a pleasant experience. Would like to hear from the manager
When we arrived to the hotel, we were approached by a security guard who rudely asked us where we were going, I responded to check in, in which he moved out of the way. We were then left standing for over 25 minutes in order to check in & when we did eventually get to, the girl was extremely rude & unwelcoming. Apart from that the room was lovely & the bed was comfortable, the shower head was leaking in turn drowning the floor, luckily my boyfriend is a handy man & managed to fix it & stop it leaking. Apart from the few hiccups with the check in & the shower, the food & drink in the primo bar was gorgeous. Unsure if I will stay again but I will definitely pop into the bar again for an Amaretto sour.
Stayed 1 night in the parc plaza Westminster Bridge, was lovely. Perfect location for the work event I was attending, fantastic facilities and perfect breakfast buffet. Highly recommended and will be back in August for a family trip to London.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing