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Manor Hotel

Overview
23 Nevern Place, London SW5 9NR England See on map
AMENITIES
Wifi
Breakfast included
Non-Smoking Hotel
Pool
Rooftop Bar
Fitness centre
Concierge
2.5 Star accommodation
About
Hotel class
Hotel Amenities
HOTEL FEATURES
Breakfast included
Non-Smoking Hotel
Beachfront
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room types
Non-Smoking Rooms
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
35
Price range
US$58 - US$215 (Based on Average Rates for a Standard Room)
Also Known As
Manor Hotel London
Location
United Kingdom > England > London > Earls Court
Nearby
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Reviews & more
247Reviews
102Photos
10Q+A
27Room tips
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Show reviews that mention
Wanted a cheap stay in london.
Just somewhere to sleep after a night out. Stumbled on this place.
Location is great, 5 min walk from earls court station.
Rooms basic but perfectly adequate. Room clean ,beds comfy, continental breakfast good.
For the price nothing wrong with th
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This is in a decent location depending on what your plans are in London.

The place needs decorating really with marks on the wall and dated decor.
Staff were friendly.
Reminded me of my holidays in Blackpool as a kid at a B and B as there was toilet on first floor, shower on
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Can't understand the negative reviews of this hotel....we paid £400 for 3 adults for 4 nights.....that is pretty much an unbeatable price for London! The room was clean and basic but what more do you need in a bedroom! Had fresh towels and tea/coffee etc every day, we got a code
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Response from Mohammed A, reservations at Manor Hotel
Responded 20 Aug 2018
Dear guest Thank you for staying with us. Your fair comments are very much appreciated, make our efforts all the worthwhile, and motivate us to improve "and also get by through the negatives that, most often than not, would come along." We would be delighted to welcome you back in our hotel, and hopefully soon. Kind regards, Manor Hotel Team
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Stayed here for one night, was attending concert at Hyde Park. Basically place to crash for the night, checked in straight away( I had phoned in advance as check in is 1pm, and we were arriving early, so wanted to dump our bags somewhere, was told this would be ok if room wasn’t
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They swapped the room to a smaller room with different sleeping arrangements from what was booked

The surfaces were dusty and not clean

the window would not close

the staff were rude and unfriendly

the staff admitted the place was substandard but had no way to give our money
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Response from Mohammed A, Front Office Manager at Manor Hotel
Responded 21 May 2018
The friendly guest(s) booked a Non-Refundable booking, at a further 10% discount from our original rates, through booking.com. He did complain to Booking.com, who contacted us: Dear Manor Hotel, Bill Fraser (reservation 1964567487) has reached out to us about: The guest said the room was dirty and dusty, the window did not close correctly and the bed configuration was different than the one G booked. The manager said there was no other room available and the guest ended up in another property. Then the guest got back again at the property and spoke with the night manager which offered a smaller room, so the guest is now complaining because he would have accepted the smaller room if offered right away. The guest is asking to be refunded for the full amount (90 GBP) Please let us know your response to the guests' concerns and if we can support you in any way. Complaints are an opportunity to turn dissatisfied customers into happy, loyal guests. If Booking.com refunds the guest on your behalf, the incurred costs may be invoiced to your property. We look forward to hearing from you within 3 days. Thanks very much, Here is our reply: The guests arrived at 15:30 on Saturday 17th March 2018. At the front desk, the 1st thing Bill Fraser enquired about, when he was asked to fill his details, was: Who died in this hotel few days ago, or, if not in the hotel, nearby or round the corner? All the time he was checking his mobile to reach a conclusion that the death was "may be" in Trebovir Road. All the time, the only reply from our side was: Do you expect us to know all the deaths in this residential area? After paying the room's rate, the guests went to the room. The women in the group came down to the entrance, went to the outside of the hotel, back again to the reception, asked for a WiFi code, given one and used it immediately. They stayed in front of the reception for around 10 minutes talking between themselves then went to the room. Guests returned to the reception half an hour later, women comfortable enough to change clothes, wanted to leave the hotel and get a refund. Given reason was that the room was not the one they saw in the photo when they booked. The one in photo was larger, which was room no. 10 which had already been occupied. The guests were told about that. The women complained that the window doesn’t close properly leaving a gap, despite being double glazed, and that the heater does not work, although an explanation about the timer and the heating was given. Argument lasted for around 20 minutes. Although an explanation was given to them that the booking was Non-Refundable, still they insisted on getting the money back, based on dissatisfaction with the room, without asking for an alternative. The complaint was that the room was NOT what was in the photo when they made the booking. They were asked why they did not mention that they did not like the room, as soon as they saw that it was not as in the photo, especially the women in the group, as they stayed in front of the reception for more than 10 minutes, and it took them an hour to reach the decision? The reply was because it was the man who made the booking. And when the man was asked, his reply was that he was trying to convince them to stay, as he did not mind. However, later on, as an added reason for the dissatisfaction, the man even referred to the hotel as being “S**t and C**p”. And that he wondered who would ever stay here? As the argument went on, with their attitude, we were determined not to offer the refund. The man, in turn, went on to say that he will fill the hotel with "the homeless" and bring clowns and circus in front of the hotel, to make us lose business and in the end close it down. They went out, booked in another hotel, and returned around 17:00 to check out and asked the night shift staff for a refund. He offered them the other room they referred to as smaller one, which was exactly the same size as the 1st room offered to them with the only difference was being with one double and one single bed, to which they claimed that although it was better than R 18, as it was not offered to them as an alternative, they refused this offer now. The staff member did tell them they can cancel the other hotel then, instead of cancelling this one, as they are already in and paid, to which they repeated their refusal. After leaving the room we found that the bathroom had been used and ALL tea and coffee sachets had also been taken. They returned to the hotel the next morning, asking for the refund, otherwise, they would put their version on Tripadviser and whatever they can, repeating the remark about the homeless and the clowns, to shut our business down. The reference to the dust and cleanliness of the room was mentioned by Bill Fraser to the night shift staff and on his return the next day, but not as reason for their leaving initially. To indulge into the perceived intentions of those people "a reference to the use of WiFi for 10 minutes" would not be the appropriate course of action, as we consider. Nonetheless, the least of our concerns, should there be any, with regards to these individuals, would be to turn them into happy, satisfied guests, not to mention their loyalty. They have made a Non-Refundable booking. And so shall it stay. Kind regards, M.A. Manor Hotel Team Booking.com did not repeat their request.
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Single bedroom w shared bathroom
Nevern Place desde la ventana
Room 26 (triplet). Nice n basic room :)
Room 26 (triplet). Nice n basic room :)
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1234569
Bonjour le wifi est gratuit depuis qq temps ? Merci
Je pense que est gratuit. Je suis resteé a l'hotel solement 3 jours et j'ai utilisé ma connection qui a bien marché. Tu dois demander au concierge la password.
1 vote
What is the easiest Way to get to you from Stansted airport :)?
Buonasera, è possibile lasciare il bagaglio in deposito prima del check-in e dopo il check-out (l'aereo del ritorno parte di sera)?
Buongiorno, non ho avuto l'esigenza del deposito bagagli quindi, mi dispiace, ma non so rispondere con esattezza alla sua domanda. Ho letto in altre recensioni che il deposito bagagli si paga. Le consiglio comunque di chiedere chiarimenti all'hotel tramite mail, risponderanno velocemente.
1 vote
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Nelle camere con bagno privato si trova il kit cortesia (shampoo e docciaschiuma)?
Quel est le prix de la wifi dans l’hôtel ?
5 £ / 24h
0 votes
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12
"Scam - no way to get refund, place so bad we couldnt stay, they gave different room to what was paid for"
"choose a room closer to toilet or same floor"
"If you have problems carrying a suitcase upstairs, request a room on the ground floor."
"dont go there"
"Rooms are not huge but are adequate"
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