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The Kensington

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#37 of 1,078 Hotels in London
Certificate of Excellence
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2,511 Reviews from our TripAdvisor Community

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Showing 2,279: English reviews
Reviewed 26 September 2015 via mobile

Had a enjoyable afternoon with afternoon tea served by a Supernice waiter, George. Sweet and savery with lovely Tea and a glass of Moet. The environment is really cosy with floffy couches and comfortable chairs. A bit pricey but well worth it. Made our day

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3Thank Johan A
Georgiana P, Operations Manager at The Kensington, responded to this review

Dear Guest, It gives us great pleasure to read that you enjoyed your Afternoon Tea experience at The Kensington. George indeed is a wonderful waiter who goes to extra mile to ensure our guests have a memorable experience. We look forward to welcoming you back on many future occasions. Kind regards, Georgiana

Atlanta, Georgia
Reviewed 25 September 2015

We had a wonderful stay at this charmingly decorated hotel. Our room had two king sized beds in ti, which was surprising, and made the room really large. The service from the staff was friendly and very helpful. When we needed anything we could call the concierge to assist. The neighborhood is quaint and centrally located; close to South Kensington...

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2Thank Deborah D
Georgiana P, Operations Manager at The Kensington, responded to this review

Dear Guest, Thank you for taking the time to share your feedback with the tripadvisor community. I am delighted to read that you had a wonderful stay at our hotel and enjoyed your accommodation and our hospitality. Indeed we are blessed with our location, in the leafy Kensington, close to the tube station and museums, Royal Albert Hall and the...

Reviewed 25 September 2015 via mobile

Arrived to the hotel in the late afternoon and decided to have the afternoon tea. This month was a French menu which was delicious and the server George was gracious, attentive and friendly. Hotel is lovely - clean, nice decor and in a good area. Would come back again.

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3Thank Theresa B
Georgiana P, Operations Manager at The Kensington, responded to this review

Dear Guest, We are delighted with your feedback. It gives us all great pleasure to read that you enjoyed our Oh So French twist on the Afternoon Tea experience. Since it was launched at the beginning of September it is proving to be very popular. Thank you for taking the time to mention George, our wonderful waiter. We look forward...

Province of Connacht, Ireland
Reviewed 25 September 2015 via mobile

This hotel is in an ideal location in London. It is reasonably priced. The bedrooms are basic but acceptable. The Bar staff are a comedy of errors! Don't ask for a drip mat as you will be told they do not have them- indeed never heard of same! Prices in the bar are high with limited availability of beers. Overall-...

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2Thank WoIman
Georgiana P, Operations Manager at The Kensington, responded to this review

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with The Kensington. I am delighted to read that you found the hotel and location up to your satisfaction. I was surprised with your comments regarding the bedroom since most of our guests praise us for our decor and elegance. I was disappointed to...

Eccleston, United Kingdom
Reviewed 24 September 2015

As usual the Kensington delivered on fantastic and friendly service. It's always such a pleasure to return to this hotel and see the same faces, usually hotels can have a high turnover of staff so The Kensington must be doing something right by their staff. Cocktails and service in the bar from Alexandro and the team were again impeccable. A...

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Thank SPOF99
Georgiana P, Operations Manager at The Kensington, responded to this review

Dear Guest, Welcome back! We are honoured to have you back as our guest and delighted to read your positive comments. The team at The Kensington works hard to ensure our guests have a wonderful stay and it gives them great pleasure to see the guest return time and time again due to their hospitality. It is the greatest reward...

Reviewed 23 September 2015 via mobile

Stayed for just the one night. The hotel is beautiful and decor exquisite. The staff are friendly and cocktails great. Only negative about this hotel was the actual rooms for guests are very small and although of a high spec made me feel a little claustrophobic.

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1Thank Clarkie75
Georgiana P, Operations Manager at The Kensington, responded to this review

Dear Guest, Thank you for taking the time to share your feedback following your recent stay wit h The Kensington. It gives us all great pleasure to read that you enjoyed our staff friendliness and the exquisite decor. Our rooms vary in size from superior to suites. Due to the nature of the building some of our rooms are on...

Toronto, Canada
Reviewed 20 September 2015

We visited this hotel in September 2015. Very professional, clean and cozy hotel. We arrived around 4 PM and we were greeted with very friendly reception staff that offered hot towels upon arrival. Check in was fast and besides the basic info we were also provided with maps and some hints regarding where to get eat in the area. Our...

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Thank M P
Georgiana P, Operations Manager at The Kensington, responded to this review

Dear Guest, Thank you for your wonderful and detailed review. It gives us all great pleasure to read that you enjoyed your stay and found our location, hotel and hospitality up to your satisfaction. We are delighted to read that you will stay with us next time you are in London and also that you will recommend us to friends...

Reviewed 20 September 2015

I booked a number of rooms in the Kensignton when my parents came to visit in London. This was their first time in the city so I wanted something luxurious and comfortable and was happy to spend a bit extra for a great location and a really nice experience. The hotel itself was very nice and in the perfect location,...

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3Thank Gsmard
Georgiana P, Operations Manager at The Kensington, responded to this review

Dear Guest, Thank you for taking the time to post your review. I am pleased to read that you found our location and hotel to your satisfaction. I was however disappointed to read that you were not pleased with the rooms and some aspects of our service. The rooms vary in size and shape due to the nature of the...

Washington DC, District of Columbia
Reviewed 19 September 2015

I was a guest at the Kensington the last week in August. The room I had was small (by American standards) but clean and well-appointed, afternoon tea was lovely and everyone I encountered on their staff was helpful, kind and friendly. I'd like to especially note that Loris, George, Ronnie and Emanuel all took very good care of me, going...

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1Thank April418
Georgiana P, Operations Manager at The Kensington, responded to this review

Dear Guest, Thank you for taking the time to post your review. How wonderful to read such positive comments about our members of staff. Your feedback ahs been shared with the team who are joining me in thanking you for your kind words. We all look forward to welcoming you back on many future occasions. Kind regards, Georgiana

Philadelphia, Pennsylvania
Reviewed 19 September 2015 via mobile

Great hotel!!! Would recommend for anyone. South Ken location is great. Lovely warm, luxe design in main areas. Subtle scents all around which is such a nice touch. Rooms very nice and practical. Nespresso machines in room. Mine was small but absolutely fine for London standards. Pretty quiet considering room faced Queens Gate (4th floor). Excellent service all around. 24...

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Thank il1ke2travel
Georgiana P, Operations Manager at The Kensington, responded to this review

Dear Guest, Thank you for your wonderful review. It gives me great pleasure to read that you enjoyed our location, interior design and most of all service. Your comments have been shared with the team who are joining me in thanking you for the positive feedback. We look forward to welcoming you back next time you are in London. Kind...

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Perfectly located in leafy South Kensington and just moments from Knightsbridge, Hyde Park and Sloane Square, The Kensington offers 150 unique and stylish guestrooms and suites. London's largest townhouse suite (approx 2,000 sq ft), roll top baths and four-poster beds are truly befitting of this Regency quarter. The Town House bar & restaurant and a magnificent lounge area comprised of period drawing rooms offer a traditional but contemporary setting for afternoon tea, lunch or evening dinners. Our guestrooms are individually decorated in an elegant townhouse style, using sumptuous fabrics, deep upholstery and an eclectic mix of contemporary art and furnishings. The atmosphere is relaxed throughout, with the engaging and innovative service creating the ambiance of a smart private members club. All rooms include flat screen TVs, air conditioning, luxurious Aromatherapy Associates bathroom products, Nespresso coffee machines and complimentary high-speed Wi-Fi. ... more   less 

Additional Information about The Kensington

Address: 109 - 113 Queen's Gate, London SW7 5LP, England
Region: United Kingdom > England > London > South Kensington
Price Range: €190 - €342 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Kensington 5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Kensington Hotel London
The Kensington London
Hotel Style:
#20 Business Hotel in London
#33 Family Hotel in London
#36 Luxury Hotel in London
#50 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Kensington staff and other travellers.
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Questions? Get answers from The Kensington staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a loft suite - well worth the extra money”
 of 5 bubbles NJS707, 5 Dec 2016 | Read review
“Room 519 is small with a view of the brick wall of the opposite wing.”
 of 5 bubbles bettedavis821, 23 Nov 2016 | Read review
“Superior room was small by North American standards but lovely and included everything needed including a coffee/tea maker.”
 of 5 bubbles L7898CZsusanb, 19 Nov 2016 | Read review
“I would opt for something larger than superior.”
 of 5 bubbles tohhall, 19 Nov 2016 | Read review
“My room faced the street but was quiet”
 of 5 bubbles daily90, 13 Nov 2016 | Read review
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