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The Kensington

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#37 of 1,078 Hotels in London
Certificate of Excellence
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2,509 Reviews from our TripAdvisor Community

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Showing 2,277: English reviews
Preston, United Kingdom
Reviewed yesterday NEW

The hotel was in general excellent, however my room 101 was very small indeed. Breakfast was good again expensive. I had a problem with my bill, I was overcharged on my bar bill, this was sorted by my bank.

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Helpful?
Thank Steve R
London
Reviewed 2 days ago NEW

A wonderful way to get into the spirit of Christmas. The hotel is beautifully decorated and is quite luxurious. We had a very comfortable stay and also used the restaurant for dinner and breakfast. The staff and extremely polite and professional. I recommend it any of the time year as the location is excellent

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Thank SwanLondon
Hampshire
Reviewed 3 days ago NEW

This hotel was recommended to us and pleased it was. We had a 3 night stay in a loft 'suite' which was great in all aspects. Nice to have a room in London that you could swing a cat!! Superb location near to all that Knightsbridge has to offer and convenient to the tube. Staff and customer service amongst I...

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Helpful?
Thank NJS707
Georgiana P, Operations Manager at The Kensington, responded to this review

Dear Guest, Thank you for choosing to stay with us at The Kensington and for sharing your feedback with us. We are absolutely delighted to read that you had such a memorable experience with highlights including the warm service, large and comfortable room and our wonderful location in the heart of Kensington. Your comment regarding coffee at breakfast has been...

Reviewed 4 days ago NEW

Simply Perfect. Costumer service is excellent. There are no bad things to say about The Kensington. It is in the best location, the staff is caring and prompt, great designs, and food is divine! What to expect: Arrive to a warm welcome and a guide on how to survive the London life. Find a genuine care for your room to...

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Helpful?
Thank Michelle S
Georgiana P, Operations Manager at The Kensington, responded to this review

Dear Guest, We thank you for staying at The Kensington and for sharing this great feedback with our future guests. We are exceptionally heartened by your kind compliments with regards to your stay with us and glad you enjoyed our warm service and convenient location close to Natural History Museum, Harrods and a great selection of restaurants and shops. George...

Vancouver, Canada
Reviewed 5 days ago NEW

The hotel had a solid British vibe to it and it seemed that a majority of guests were Brits from outside of London. Lots of families during breakfast. The staff were very helpful. The rooms were smallish but comfortable. More importantly it was a quiet. Was here for business and although there's nothing very close to it. The South Kensington...

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Helpful?
Thank 604Paninaro
Georgiana P, Operations Manager at The Kensington, responded to this review

Dear Guest, We thank you for positive feedback following your recent stay with us at The Kensington. We are very pleased to read that you enjoyed several elements of your stay including the comfortable room, helpful service and convenient location. We are grateful for your recommendation and it would be our absolute pleasure to have you return for another memorable...

London, United Kingdom
Reviewed 5 days ago NEW

We had a very good lunch at Town House Restaurant within the excellently located Kensington Hotel. Comfortable country look with fireplaces, charming Library and excellent modern cuisine. Imaginative dishes, good selection of wines. Very kind waiters, the restaurant manager being particularly notable in the way he kept a very attentive eye on every guest and on all his staff to...

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Helpful?
Thank Reinhard A
Georgiana P, Guest Relations Manager at The Kensington, responded to this review

Dear Guest, Thank you for your recent visit to the Town House and thank you for the time you took to share your feedback with us. It is wonderful to read you had such an excellent experience. Our restaurant manager and all his team truly appreciate your compliments. We all look forward to your next visit. Warm regards, Cristina Garcia...

County Dublin, Ireland
Reviewed 6 days ago NEW

Just returned from a 3 night stay in the hotel. We booked through Expedia and had requested twin beds in the room. Check-in was efficient with hot towels and water offered on arrival. However our room was far to small for 2 people - there was barely room to move and there was no storage for any clothes apart from...

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Thank Norashas
Georgiana P, Guest Relations Manager at The Kensington, responded to this review

Dear Guest, We thank you for choosing to stay with us at The Kensington and for sharing such a wonderful feedback. We are very happy to read your new room suited your needs, making your stay more memorable. All staff thanks you very much for your fantastic review and looks forward to see you again very soon. Please contact us...

Sleaford, United Kingdom
Reviewed 6 days ago NEW

Having booked this hotel because of its location, we were greeted by extremely friendly staff. Our room, whilst small, was well equipped and stocked with high quality toiletries, Nespresso coffee, slippers and robes. The turn-down service was also much appreciated. The bed was very comfortable, which is important as one of our party suffers from back pain. As it was...

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Helpful?
Thank Dino67_12
Georgiana P, Guest Relations Manager at The Kensington, responded to this review

Dear Guest, We thank you for choosing to stay with us at The Kensington and for sharing this wonderful feedback. We are delighted to read that you had an excellent experience, enjoying our excellent location, thoughtful room features, fantastic staff and breakfast quality. It was our pleasure to be chosen by you to celebrate your birthdays, so that was the...

Las Vegas, Nevada
Reviewed 1 week ago

excellent mid size hotel. brilliant staff really just couldnt do enough for you. every one tries hard to make it a home from home enviroment. full on cocktail bar serving just about anything you could imagine. 2 roaring real fires, all dressed up for chritmas just a nice place to stay at.

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Thank chrisbutler2016
Georgiana P, Operations Manager at The Kensington, responded to this review

Dear Guest, We thank you for positive feedback following your recent stay with us at The Kensington. We are very pleased to read that you enjoyed your stay especially the warm service. We are grateful for your recommendation and it would be our absolute pleasure to have you return for another memorable experience in the future. Warm regards, Georgiana Pusnava-Duffy...

liverpool
Reviewed 1 week ago

As other reviewers have said 'superior' room does in fact mean their basic room so our room was rather tiny and only 1 person could just about fit into the bathroom at any one time. Having said that, the room was very well equipped with clever storage of bathrobes, kettle, hairdryer etc. Air conditioning was effective and although there was...

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Thank quietlife
Georgiana P, Guest Relations Manager at The Kensington, responded to this review

Dear Guest, We thank you for choosing to stay with us at The Kensington and for sharing this wonderful feedback. We are delighted to read that you had such an enjoyable experience with us and appreciate your fantastic comments about the room features, the hotel décor, excellent location and you bar experience. We truly appreciate the time you took to...

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Perfectly located in leafy South Kensington and just moments from Knightsbridge, Hyde Park and Sloane Square, The Kensington offers 150 unique and stylish guestrooms and suites. London's largest townhouse suite (approx 2,000 sq ft), roll top baths and four-poster beds are truly befitting of this Regency quarter. The Town House bar & restaurant and a magnificent lounge area comprised of period drawing rooms offer a traditional but contemporary setting for afternoon tea, lunch or evening dinners. Our guestrooms are individually decorated in an elegant townhouse style, using sumptuous fabrics, deep upholstery and an eclectic mix of contemporary art and furnishings. The atmosphere is relaxed throughout, with the engaging and innovative service creating the ambiance of a smart private members club. All rooms include flat screen TVs, air conditioning, luxurious Aromatherapy Associates bathroom products, Nespresso coffee machines and complimentary high-speed Wi-Fi. ... more   less 

Additional Information about The Kensington

Address: 109 - 113 Queen's Gate, London SW7 5LP, England
Region: United Kingdom > England > London > South Kensington
Price Range: €191 - €347 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Kensington 5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Kensington Hotel London
The Kensington London
Hotel Style:
#20 Business Hotel in London
#33 Family Hotel in London
#36 Luxury Hotel in London
#50 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Kensington staff and other travellers.
39 questions
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Questions? Get answers from The Kensington staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a loft suite - well worth the extra money”
 of 5 bubbles NJS707, 5 Dec 2016 | Read review
“Room 519 is small with a view of the brick wall of the opposite wing.”
 of 5 bubbles bettedavis821, 23 Nov 2016 | Read review
“Superior room was small by North American standards but lovely and included everything needed including a coffee/tea maker.”
 of 5 bubbles L7898CZsusanb, 19 Nov 2016 | Read review
“I would opt for something larger than superior.”
 of 5 bubbles tohhall, 19 Nov 2016 | Read review
“My room faced the street but was quiet”
 of 5 bubbles daily90, 13 Nov 2016 | Read review
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