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Best Western Boltons Hotel London Kensington

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Best Western Boltons Hotel London Kensington
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936 Reviews from our TripAdvisor Community

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Showing 727: English reviews
Reviewed 1 week ago via mobile

Visited this hotel with my cousin earlier in the week. On arrival the lady who served us was rude and advised the twin room we had booked was unavailable and that we needed to be put in two separate single rooms. This would have been okay if the rooms were close to each other, however my room was on the...

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Helpful?
1Thank Leah H
Sacramento, California
Reviewed 2 weeks ago

Let's talk about the location. It was great! We were within a block from the Earls Court tube station. If we needed to get somewhere, it was the most easiest way. Check in was great too! After that, it just went downhill from there. The front desk was a facade. Beds were awful. Beds sagged. I had a drafty window...

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Helpful?
2Thank WillA858
Canberra, Australia
Reviewed 2 weeks ago

This hotel is neat and clean and very close to Earl's Court tube station. The staff were friendly and efficient and overall service was very good. The double room we had on level three was fine, and not too small. The rooms and bathroom are modern and well presented; breakfast was good and included in the price. Overall this hotel...

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Helpful?
Thank BillBillington
BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review

Dear BillBillington, I would like to thank you for taking your time and leaving us a good feedback about our hotel and staff on Tripadvisor. It is a great platform for us to learn about our mistakes and see where we could improve more so all of our guests feels welcome. I will make sure to pass your compliments to...

Hong Kong
Reviewed 4 weeks ago

This is a very nicely renovated hotel in a Victorian building in Earls Court with a great location very close to Earls Court station. The hotel has been very well fitted out and is very comfortable. Breakfast served in a small dining room was good. My room however was minuscule and although it was well decorated was just too small...

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Helpful?
Thank thePaulhongkong
BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review

Dear thePaylhongkong, Thank you for taking your time and leaving us a good feedback about our hotel on Tripadvisor. It is such a great platform for us to know where we could improve and for the future guests to see what service we are providing. I have noted your comment about the room being small, as you have mentioned we...

Liverpool
Reviewed 7 December 2016 via mobile

Stayed here end of November for my birthday weekend in London. Good location very close to Earl's Court tube station & lots of good amenities close by. Staff were friendly and helpful. Room was just a nice size & bathroom was lovely. Decor was very modern & chic. Beds were comfy. Did not have breakfast so cannot comment on that....

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Helpful?
Thank Bex2811
BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review

Dear Bex2811, I would like to thank you for spending your time and leaving us a good feedback about our hotel on Tripadvisor. It is a great platform for us to learn about our mistakes and see where we could improve more so all of our guests feels welcome. I have noted your comment about the room location, as our...

Reviewed 4 December 2016

I stayed in this hotel on a business trip in November to the Food Manufacturing Awards. The location is amazing - within a stones throw away from Earls Court Station. Rooms are small, including the bathroom though they do seem to vary in sizes. Breakfast is quite expensive (£10) - I would recommend going round the corner to Pret a...

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Helpful?
Thank Molly S
BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review

Dear Molly S, I would like to thank you for taking you time to leave us a good feedback about our hotel on Tripadvisor. It is a perfect platform for us to learn about our mistakes and improve our service for future guests, also it is a great place for other travelers to see what they can expect by staying...

Nenagh, Ireland
Reviewed 30 November 2016 via mobile

Small in terms of the size of room you could have if you book a single occupancy room. I have encountered small rooms in my time but this honestly takes the biscuit. The room would suit a child of up to 10 years old owing to the size of the bed and also location of the toilet itself. I'm a...

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Helpful?
Thank benrgriffin
BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review

Dear benrgriffin, I would like to thank you for taking time to write us a good feedback about our hotel on Tripadvisor. It is a great platform for us to learn about our mistakes and see where we could improve more so all of our guests feels welcome. I have noted your comment about the room sizes, as our hotel...

Reviewed 27 November 2016 via mobile

The rooms are really small and can't sit on the toilet there is no room for your legs have a normal position. The staff was fantastic and the breakfast was very good. The only issue was the room size.

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Helpful?
Thank Ajith P
BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review

Dear Ajith P, I would like to thank you for spending your time and leaving us a good feedback about our hotel and team on Tripadvisor. It is a great platform for us to learn about our mistakes and improve for our future guests. I have noted your comment about the room sizes, as our hotel is situated in an...

Prague, Czech Republic
Reviewed 9 November 2016

Best Western Boltons Hotel is a cosy small hotel in a very nice and quiet area of Kensington. The hotel is very clean and well-kept. The room is very small (11 square metres) but it was ok for us as we spent all days in the city centre. The room has a very comfortable bed, free wifi, table, plasma TV,...

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Helpful?
1Thank Kristynapru
BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review

Dear Kristynapru, I would like to thank you for taking time to write a good feedback about our hotel on Tripadvisor. It is a great platform for us to learn about our mistakes and improve for our returning and future guests. I have noted your comment about the room sizes, as our hotel is situated in an old Victorian style...

Brisbane, Australia
Reviewed 5 November 2016 via mobile

I assume that rooms of this size for this value are the norm in London. The hotel was basic and adequate, but also value for money. Four out of five stars for the cleanliness and location. Short walk to the tube system. Earls Court tube station is ideal on the West side of town for Heathrow and the various lines...

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Helpful?
Thank jasonmichaelh
BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review

Dear jasonmichaelh, I would like to thank you for taking your time to write us a good feedback about our hotel on Tripadvisor. It is such a great platform for us to learn about our mistakes and improve our service to the future guests. I have noted your comment about the room sizes at our hotel. Since we are located...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Combining Victorian charm with Modern Luxury The 4* Best Western The Bolton's Kensington is a modern oasis of peace in the conservation area of the Royal Borough of Kensington and Chelsea. Fully Refurbished in 2012 to incorporate modern simplicity and functionality with Victorian charm Best Western The Bolton's Hotel London Kensington with 56 fully Air conditioned en suite bedrooms, complimentary High Speed WIFI throughout, a welcoming Restaurant serving a decadent breakfast is the place for the discerning traveller looking for great value for money. Ideally located just around the corner from Earls Court underground station, within easy reach of some of London's most prestigious shopping areas such as High Street Kensington and Knightsbridge to the many attractions of London such as the Natural History and the Science museum just off our door step making the Best Western The Bolton's Hotel London Kensington the ideal location for your visit to London. Book directly with us and start your day with a great English breakfast on the house. ... more   less 

Additional Information about Best Western Boltons Hotel London Kensington

Address: 19-21 Penywern Road | Earls Court, London SW5 9TT, England
Region: United Kingdom > England > London > Earls Court
Price Range: €97 - €223 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Boltons Hotel London Kensington 4*
Number of rooms: 56
Reservation Options:
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Also Known As:
Best Western The Boltons Hotel London
Best Western London
London Best Western
Best Western Boltons Hotel London Kensington
Hotel Style:
#265 Business Hotel in London
#314 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Boltons Hotel London Kensington staff and other travellers.
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Questions? Get answers from Best Western Boltons Hotel London Kensington staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check the room first”
 of 5 bubbles WillA858, 27 Dec 2016 | Read review
“Try to make sure the room is a decent size”
 of 5 bubbles thePaulhongkong, 14 Dec 2016 | Read review
“NO Lg floor, some room even have no windows!!”
 of 5 bubbles nararatb, 26 Oct 2016 | Read review
“Book early and request a non street view.”
 of 5 bubbles richardbV3544BV, 19 Oct 2016 | Read review
“Avoid room 210--no AC. Make sure your AC works before unpacking.”
 of 5 bubbles DrDaveyJones, 3 Aug 2016 | Read review
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