We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Shaftesbury Metropolis London Hyde Park

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Shaftesbury Metropolis London Hyde Park
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,323 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Shaftesbury Metropolis London Hyde Park
See the most recent reviews
Showing 1,142: English reviews
Helsingborg, Sweden
Reviewed 29 December 2014

... if you're taller than five feet and heavier than six stones you should NOT consider a "single" room. They are REALLY small and they require some planning just to move around in. Otherwise, nice and clean, friendle and helpful staff, well equipped (with everything except space). Close to Paddington Underground Station makes it wasy to move around in London....

 Report
Helpful?
1Thank DudeattheDudeRanch
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We are glad to hear that you had a very enjoyable stay with us. We ensure every guest has a relaxing visit and thank you for your observation in regards to our staff. Our bedrooms are much bigger than average London room with all the amenities. However, please do let us know about your future stay & we...

Reviewed 23 December 2014

The hotel was great, no complaints about that. My complaint is about some of the staff. When I came to check in, I had booked a doublebed. The lady with long black straight hair, asked if I need a room for myself or is there someone with me. I said to her, no for two people. She then asked, do...

 Report
Helpful?
Thank A A
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest Thank you for choosing Shaftesbury Metropolis for your recent stay with us. I was very sorry to read about your stay at the hotel. We always appreciate feedback from our guests as this helps us to improve our service and product. I will certainly communicate to our staff and we will put new procedure in place to assist...

Reviewed 22 December 2014 via mobile

The hotel was really amazing. My family enjoyed staying in such lovely hotel. Special thanks to Mr. Chetan & Ms. Rebecca from hotel reception for their warm and kind welcome and assistance. Looking forward to seeing you all on July 2015. Best Regards, Arif AL Balushi arefalbalushi@gmail.com

 Report
Helpful?
Thank Aref777
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated. We are indeed pleased to know that your stay was satisfactory in every aspect and was comfortable too. We are also delighted to know that you enjoyed our services and we will pass your comments...

Saint Paul, Minnesota
Reviewed 18 December 2014

My wife and I had originally booked with a hotel a few blocks away, but due to construction in that location we were offered a room here instead. We stayed for only two nights and it was a comfortable and lovely stay for that short of time. However the room was too cramped for much longer of a stay, and...

 Report
Helpful?
Thank djneko
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for taking the time to comment on your stay at Shaftesbury Metropolis London Hyde Park. We understand that you found the room small, however I would like to inform you that we have different categories of rooms which are bigger and I am sure you would be comfortable with that. We hope you will be back...

Reviewed 17 December 2014

The rooms were way too small and it was difficult to move around the room if you have 2 suitcases . The rooms were really clean though and the housekeeping were always on time. Some of the staff weren't really helpful when we were asking for directions . But the mall staff were all really helpful especially one male staff...

 Report
Helpful?
Thank mandyyo
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest Thank you for choosing Shaftesbury Metropolis for your recent stay with us. I was very sorry to read your comments. We always appreciate feedback from our guests as this helps us to improve our service and product. Once again thank you for your feedback and Please contact me directly for any further reservations and I shall make sure...

London, United Kingdom
Reviewed 15 December 2014

Perfect location for travellers from Paddington. Very welcoming and generous with specific requests. Well equipped room, however very small and unfortunately right next to the elevator- so a little disturbing. Luxury for bed comfort- great bathroom facilities. Sofas and newspapers in reception gave a good welcome feel. Overall lovely hotel, would stay again and definitely reccommend.

 Report
Helpful?
Thank Devon_family2014
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We are glad to hear that you had a very enjoyable stay with us. We ensure every guest has a relaxing visit and thank you for your observation in regards to the service provided. Our bedrooms are much bigger than average London room with all the amenities. However, please do let us know about your future stay &...

Paris, France
Reviewed 15 December 2014

I stayed for one night in this hotel and I have to say it was lovely, Special thanks to the lovely receptionist (from brazil and greece) that did their best so that i was fully satisfied. I would definitly return.

 Report
Helpful?
Thank Iria13
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We are glad to hear that you had a very enjoyable stay with us. We ensure every guest has a relaxing visit and thank you for your observation in regards to our staff. It will be a pleasure to have you back. Kind Regards Gourav Gupta

Chelmsford, United Kingdom
Reviewed 14 December 2014

Stayed here for 2 nights and was an excellent stay – room very quiet. I agree with some of the other comments – the room was small but adequate for our suitcases and for 2 people staying. We only used the room for getting ready and sleeping so suited us fine. The wifi also was excellent. There was a fridge...

 Report
Helpful?
1Thank LauraJane1986
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest , Greetings from Shaftesbury Metropolis. Thank you for choosing Shaftesbury Metropolis, London as your preferred destination. We are extremely delighted to receive such a positive and heart-warming feedback from your end. It's customers like you who keep giving us the positive feedback which definitely gives our team members the thrust to perform even better. On behalf of our...

Reviewed 11 December 2014

Took a chance and booked for a couple of nights this week - booked a club room (001) by London standards good size and reasonably quiet - 5 minutes from Paddington and just 5 minutes to Marble Arch - so really for us couldn't get a better location. Continental breakfast OK - probably not the best we have had but...

 Report
Helpful?
Thank Derek M
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated. We are indeed pleased to know that your stay was satisfactory in every aspect and was comfortable too. We are also delighted to know that you enjoyed our services and buffet breakfast. We pride ourselves...

Reviewed 11 December 2014

Great price for the Club Room. Very clean. Staff helpful. Other rooms very well presented but small. WiFi good and free. Breakfast good. Great for sight seeing round most of the common landmarks in London

 Report
Helpful?
Thank Debra S
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We are glad to hear that you had a very enjoyable stay with us. We ensure every guest has a relaxing visit and thank you for your observation in regards to our staff. Our bedrooms are much bigger than average London room with all the amenities. However, please do let us know about your future stay & we...

458 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (237)
Viewed
Room/Suite (73)
Viewed
Bathroom (44)
Viewed
Hotel & Grounds (20)
Viewed
Dining (14)
Viewed
View from Room (7)
Viewed
Business Centre/Function Rooms (1)
Viewed
Family/Play Areas (1)
Viewed
Other (77)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (204)
Viewed
Amenities (17)
Viewed
Club Double Room (30)
Viewed
Club Double with Romance Package (28)
Viewed
Club Triple Room (32)
Viewed
Club Twin Room (34)
Viewed
Standard Double Room (40)
Viewed
The Hotel (23)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (17)
Viewed
Room/Suite (5)
Viewed
Bathroom (3)
Viewed
Hotel & Grounds (3)
Viewed
Dining (2)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Travellers also viewed these London hotels
Paddington / Maida Vale
Park Grand Paddington Court
Park Grand Paddington Court
#201 of 1,088 in London
836 reviews
Show Prices
Show Prices
Show Prices
Paddington / Maida Vale
BEST WESTERN PLUS Delmere Hotel
The Darlington Hyde Park
#197 of 1,088 in London
2,093 reviews
Paddington / Maida Vale
Days Inn London Hyde Park
Days Inn London Hyde Park
#401 of 1,088 in London
1,028 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Region: United Kingdom > England > London
Price Range: €122 - €279 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
Number of rooms: 90
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Hotwire, Cheap Tickets, Travelocity, Agoda, Montcalm Hotel (London) Ltd & Precis Properties Ltd, Hotels.com, Priceline, TripOnline SA, getaroom.com and HotelQuickly so you can book your Shaftesbury Metropolis London Hyde Park reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Hotel Style:
#235 Luxury Hotel in London
#370 Romantic Hotel in London
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Shaftesbury Metropolis London Hyde Park staff and other travellers.
13 questions
Ask a question

See all questions (13)

Questions? Get answers from Shaftesbury Metropolis London Hyde Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nearest underground Paddington station.”
yvonnep306, 19 Apr 2017 | Read review
“The double room was rather small for two people, whereas the family room was just right for a couple.”
sdym49, 13 Apr 2017 | Read review
“Book well in advance as they do sell out in holiday periods or remaining ones at short notice become more expensive.”
806rikr, 9 Apr 2017 | Read review
“Upgarde to Club Rooms”
ianhollyfarm, 7 Apr 2017 | Read review
“Ask for a large club room”
LyndafromLiverpool03, 12 Mar 2017 | Read review
5 of 5