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Shaftesbury Metropolis London Hyde Park

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1,295 Reviews from our TripAdvisor Community

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Showing 1,122: English reviews
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Reviewed yesterday NEWvia mobile

It was an excellent experience with this hotel. Especially their staff. They are very helpful. Many thanks to Camela from the reception team. This hotel very close to Hayd Park, Oxford street where you can find many shopping centre

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Helpful?
Thank Khalid A
Norwich, United Kingdom
Reviewed 3 days ago NEW

I've used many of the hotels hereabouts and the service and facilities at the Metropolis outshine 99% of their competitors. From the welcome at reception to the extremely comfortable bed, everything exceeded my expectations (I've been very disappointed in the past by the quality of accommodation locally). Highly recommended and I'll be back very soon!

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Helpful?
Thank Dave G
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for sharing your fabulous review about the recent stay at the Shaftesbury Metropolis London Hyde Park! We are indeed pleased to know that your stay was satisfactory in every aspect and was comfortable too. It’s always a pleasure to read your comments about the hotel and the staff. It’s a real motivation for the team. Thank...

Paignton, United Kingdom
Reviewed 1 week ago

We were staying here when we went to see England -Scotland Rugby at Twickenham. Check in was as easy as could be, very welcoming staff, our room was one of the smaller room we have stayed in but it was very well equipped and comfortable! Very quiet as well. Will stay again!

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Helpful?
Thank Sue M
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thanks you ever so much for the lovely review post your stay in Metropolis LOndon Hyde Park! I am pleased to know that you received the value for you money and were also presented with the warm hospitality by the amicable staff. We will look forward to welcome you back to provide you the superior service and do...

Moscow, Russia
Reviewed 1 week ago

All very pleasant, will definitely come back, very stylish, small rooms, great location, friendly staff. Very clean.A delicious and hearty hot breakfasts,compliment in the room on arrival 2 bottles of water and plates of fruit. set for tea and coffee with cookies.

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Helpful?
1Thank Lora11111
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We are extremely delighted to receive such a positive and heart-warming feedback from your end. It's customers like you who keep giving us the positive feedback which definitely gives our team members the thrust to perform even better. On behalf of our entire Team here at Shaftesbury Metropolis we thank you for your visit and we hope to...

Reviewed 1 week ago via mobile

My wife and I have stayed at the Metropolis on Sussex Gardens countless times now, and it's always a great experience. This is only hotel we now stay at any time we're in London. On this occasion, we were in London for a belated birthday celebration. Not only were we given a complimentary upgrade, the room was a decorated with...

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Helpful?
2Thank Abdul K
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! We are delighted to hear that we won you over as one of our many returning guests and also to hear that you had an enjoyable stay with us. We are taking great...

Cardiff, United Kingdom
Reviewed 1 week ago

Having previously stayed at the Park Grand, Paddington which is part of the same group. On this visit we opted for this hotel because it was slightly cheaper and appeared to be in a decent location. We arrived at 9:00am and booked in but due to our early arrival the room was obviously not ready. We expected this. We were...

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Helpful?
1Thank LyndafromLiverpool03
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for your review regarding your recent stay with us here at the Shaftesbury Metropolis London Hyde Park. Your business is very important to us and we value your feedback. By telling us your feedback helps us to maintain our standard. We really are apologetic for the inconvenience caused to you and would really appreciate if you...

Devon, Pennsylvania
Reviewed 1 week ago via mobile

A nice hotel within walking distance of Paddington station. Rooms were clean and comfortable. The hotel offers breakfast with good variety of items. Staff very nice. Francesca helped me with a couple of things. Easy check in and check out. Would return again

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Helpful?
Thank kathrynf01
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for sharing an excellent review about your recent stay at the Shaftesbury Metropolis London Hyde Park! It’s been a pleasure to read your comments about the hotel and the staff. It’s a real motivation for the team. It's customers like you who keep giving us the positive feedback which definitely gives our team members the thrust...

Mombasa, Kenya
Reviewed 1 week ago

I am surprised to see how nice all the staff members are. I was recognized straight away from last year stay with them. They made us feel so special and upgraded us to Club room as we are their member. We were early but they got our room ready on priority. Room was so clean and fresh and with welcome...

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Helpful?
Thank SADIA A
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! I am pleased to know that you received the value for you money and were also presented with the warm hospitality by the amicable staff. We will look forward to welcome you back...

Middlesbrough, United Kingdom
Reviewed 2 weeks ago via mobile

The rooms were clean enough. We got a basement room right next to the kitchen - room was very small with literally just walking room around the double bed but it was clean and tidy and the bathroom was very nice. Good shower (which you don't always appreciate) big screen TV at the end of bed on the wall so...

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Helpful?
Thank Wayne S
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you very much for having taken the time to share this lovely and detailed review! I am very pleased to see that your expectations were met during your stay with us, despite your concerns about the size of the room. We will look forward to welcome you back to provide you the superior service and do let...

Geneva, Switzerland
Reviewed 2 weeks ago

I have been staying in this hotel since January for business trips in several occasions. In every single one of my stays, I have witnessed the high quality and excellence in all important aspects for any visitor. The personnel is very competent and could not be kinder, always in a good mood and paying attention to every detail and request....

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Helpful?
Thank juanchotm
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! We are delighted to hear that we won you over as one of our many returning guests and also to hear that you had an enjoyable stay with us. We are taking great...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Region: United Kingdom > England > London
Price Range: €117 - €255 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
Number of rooms: 90
Reservation Options:
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Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Hotel Style:
#251 Luxury Hotel in London
#370 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Shaftesbury Metropolis London Hyde Park staff and other travellers.
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Questions? Get answers from Shaftesbury Metropolis London Hyde Park staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a large club room”
 of 5 bubbles LyndafromLiverpool03, 12 Mar 2017 | Read review
“Clubs rooms are specious and have a Microwave in them”
 of 5 bubbles 853sadiaa, 12 Mar 2017 | Read review
“Room with bath was my preference.”
 of 5 bubbles 623oliviao, 13 Feb 2017 | Read review
“Avoid the basement if you can - unless there's a discount.”
 of 5 bubbles 956bazj, 11 Feb 2017 | Read review
“Get to know the staff, they are the most friendly you'll ever find !”
 of 5 bubbles 139jessc, 9 Feb 2017 | Read review
5 of 5