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Site Office 628 Western Avenue, London W3 0TA England
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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A note from Park Plaza London Park Royal
Updated 27/05/20

About

#417 of 1,208 in London
Location
Cleanliness
Service
Value
With excellent transport links, Park Plaza London Park Royal is ideal for business travellers seeking efficiency and comfort. The hotel is well connected to the rail network and London’s international airports. Wembley Stadium and the SSE Arena are on the doorstep, the City and London’s commercial areas are a short tube ride away, and the hotel is close to the major motorways. The hotel’s 212 guest rooms include 48-inch smart LED TVs, walk-in showers, Elemis bathroom amenities and complimentary high-speed Wi-Fi. The restaurant serves breakfast, lunch and dinner, while the bar offers great wines, beers and cocktails. The fitness centre includes cardio and resistance machines, and the above-ground car park has space for 40 vehicles.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Conference facilities
Meeting rooms
24-hour security
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Baggage storage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Seating area
Telephone
Iron
Laptop safe
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, Arabic, German, Greek and 5 more
1233Reviews31Q+A53Room tips
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Popular mentions
Alison M wrote a review 16 May
Aberdeen, United Kingdom8 contributions21 helpful votes
Not sure why rooms are not cleaned daily. Safe the environment? Too many hotels have adopted the policy of not cleaning rooms daily due to COVID. This hotel mentions the environment. That would be the only thing I raise an eye brow at.
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Date of stay: May 2022
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Response from CustomerService PPHE, Owner at Park Plaza London Park Royal
Responded today
Dear 753alisonm, thank you for your review. We regret that our cleaning measures had a negative impact on your experience. All of these measures have been introduced with the Safety and Well-being of our guests and team members in mind. Our Housekeeping team is always willing to clean and service the rooms every day upon request, so we are sorry if you were not well informed during your visit. On a positive note, we are happy to see that overall you enjoyed your stay with us. We do hope to welcome you back soon. Kind Regards, Irene
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Propaganda_Machine wrote a review Nov 2021
Trstenik, Croatia1318 contributions404 helpful votes
Hotel's Favourite
I first stayed here in its opening week being, from memory, one of just three guests. Since then the hotel has improved, gone through a difficult 'second album' phase (as per one of my previous reviews) and now regained much of its prior brilliance. This is one of the recent additions to the Park Plaza portfolio in London and is a little distinct in its location as it is outside of central London being in Acton. It is located next to the A40 Western Avenue main road into the centre and opposite Park Royal station (there is an underpass that allows you to walk there in less than two minutes from the hotel). This means it has good transport links and I can drive into the centre in less than an hour at rush hour. It is also very well located for Westfield and Wembley stadium so if you are planning on going to either and are looking for a hotel, this one ticks the box. There is a reasonable amount of onsite parking that costs approx. £15/night. The hotel is modern with very well-equipped rooms, especially for the price, that are spacious, comfortable and have plenty of natural light. They are a modular design and come in only two grades - superior and studio - with the difference being about 3 m2 in size and slightly better furniture. Both have digital climate control; large flatscreen TV mounted on the wall; enormous bed and adjustable mood lighting. The bathrooms have walk-in showers which is fine as baths in hotels are usually big enough for Nick Nack from The Man With The Golden Gun and nobody else. The shower has a flexible hand-held head that can also be fixed, with good water pressure and adjustment of the temperature. The configuration of the bathroom is quirky, with the toilet and shower being next to each other but sharing a sliding frosted screen as their door. This works fine if you are staying on your own but if you are staying as two people, you cannot use the shower and toilet at the same time and both have privacy. I guess it depends on how well you know each other! While there is mood lighting in the bedroom, it doesn't extend to the bathroom and it can be quite dark in there, especially the bathrooms that have the dark rather than light colour palette. There is an absence of an illuminated shaving mirror (some rooms have an adjustable shaving mirror, others don't) or any other accent lighting and this can make shaving or the application of make-up challenging. One point about the bathrooms that I have been making since day one is that they have a flawed design, where water leaks from the base of the shower out onto the bathroom floor. This is exacerbated by the sliding door as its fitment provides no barrier to the egress of water. It is a fault in the original specification and/or construction that has never been corrected. When checking-out, I've often heard other guests apologising for 'flooding' their bathroom floor but it isn't their fault. The downside is that the bathmat provided is completely overwhelmed so you end up using the spare towels, then sometimes having to ask for me. Not very sustainable and it negates much of the other positive sustainability aspects of the property. Back in the bedroom, the beds have firm mattresses that are a delight to sleep on, being supportive and comfortable. There is plenty of hanging space in the full height double wardrobe, along with an exceptionally effective iron (to the degree that I noted down the make and went online to look for one for myself). In the old days there used to be a Nespresso coffee machine in line with standard specification for most properties across the Radisson Hotels brand portfolio. For some reason these have been dispensed with, meaning you have to either make instant coffee with the kettle & sachets or go without. I can only imagine that too many were getting nicked by guests and the hotel thought enough is enough, although it may be that they are available upon request, I must check the next time I am there. The issue of the type of guests is evident in some of the security measures in place. You have to provide photo ID upon check-in to confirm you are the person in whose name the booking has been made ('so King Haakon VII, it's nice to have you back'), which is unusual but acceptable. Then you are given a plastic wristband like you get at festivals or upon hospitalisation and are told to wear it when in the hotel or if you leave the hotel and want to get back in again. The latter is important as there is a security guard at the front entrance in the evenings. Having stayed in hotels in active conflict zones, I'm used to it but it may come across as a little over-zealous, hence highlighting it here so you can be aware of what to expect. It isn't simply the presence of a security guard since any concierge or doorman outside of a hotel is performing this task in part but they do it in a smart livery and top hat not in a suit with their SIA-badge in an armband. I completely get that it is a visual deterrent but it does grate a little with Park Plaza's brand values. Having said that, it may well be that it makes some guests feel more secure and reassured. I've always found the guy to be polite and friendly, and only mention it here to manage the expectations of anyone who may be a bit surprised to be challenged upon their entry to a hotel where they have already checked-in. On a positive note about the security, you need your room key to activate the lifts via their built-in proximity, which is a welcome feature. On my most recent stays, the opening hours of the bar have been curtailed, likely down to a shortage of available staff, which meant it wasn't possible to sit and have a drink mid-afternoon until the bar opened for evening service. Mildly irritating on the first occasion but it was remedied on the second by an outstanding member of staff (more below) who multi-tasked and managed to produce a pint of Spitfire for me and a deckchair to sit out on the terrace. I also ate in the bar when evening food service had commenced and was really impressed with the quality of the food. As with many hotels, the full restaurant menu isn't available with instead a slimmed-down version available for either room service or in the bar (when the restaurant isn't open). The spring rolls were gorgeous - crispy, rich and full of filling - and the burger was one of the best I have tasted for a long time. A burger is a staple of any kitchen, whether restaurant, cafe or hotel, but it is amazing how many fail to serve a decent one. The burger here was meaty, well-seasoned and served with fresh accompaniments. A really good addition to the hotel is the food & drink vending unit that has been installed opposite reception, next to the lifts. As the picture hopefully shows, in effect it is a huge mini-bar from which you can purchase snacks but has a much wider choice. The idea is clear - you have to go and pick out what you want, which means you don't tie up a server having to bring it to your room. With pressures on staffing levels being outside of the hotel's control, this is perfectly acceptable and if you do make the trip down to reception you are rewarded by a mini-freezer that contains tubs of ice cream, Cornettos and Magnums. At this point you regress to childhood and all that is missing are the chimes of the ice cream van. Whoever came up with this idea (I haven't seen one of these in another Park Plaza property so it may well be on test here to see how successful it is) deserves a medal. The choice is better than a mini-bar and as size isn't a constraint, it isn't just tiny bars or bottles. Perhaps the best component of the overall guest experience here is the staff. The staff have always been excellent in terms of high quality service delivery and this was evident on my most recent stays. Notwithstanding the fact that staff are under more pressure than ever at the moment, covering for absent colleagues or unfilled roles, they are always professional, polite and efficient. You feel as if your custom is appreciated by the hotel. Three deserve special mention: Michael on reception clearly 'gets' both the importance of customer service and how to deliver it, being very helpful and courteous. Also on reception, Ilsa was outstanding in terms of being effective at the check-in/check-out process while still being welcoming. The kind of service when you feel like you are the most important customer in the place. Paulina was on the front desk, behind the bar, in the restaurant and just about everywhere else in the hotel during my stays. She is the member of staff who noticed me looking like I was in need of a drink and going out of her way to make time to pour me one and then give me a deckchair to enjoy it on. One of those individuals who sees that something needs doing and does it, even if it isn't their job function. Also, the member of staff who commented on the 'safety guidelines' by saying 'we didn't come up with these ridiculous rules, so we certainly aren't going to be the ones enforcing them'. Superb - give this person their own hotel to run. A word on the usual, endless stream of measures to help keep you laughing - yes, the hotel has taken precautions and if that's your thing then you can feel reassured in your visit. They are unobtrusive and not designed to ruin the enjoyment of your stay. When I stayed, a studio room was approx. £70/night including breakfast. For a mid-scale, 4* hotel in London that's great value and on a par with what you would expect to pay for a budget/value chain. It may well be that lower demand at the moment has brought prices down but I have always found Park Royal to be competitively priced. Once you factor in the other aspects of the guest experience - the room, the food, the guest service - overall the hotel offers exceptional value for money. It is a pleasant place to stay and in recent stays, the quality of those stays has been improving back toward their original very high standard.
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Date of stay: October 2021
Value
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Trip type: Travelled
2 Helpful votes
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mkebri687540 wrote a review 8 May
1 contribution
food and service at this property is terrible. we sent back a burger ordered to room which was obviously spoiled and they wouldn’t give us money back. they also charged breakfast for two days but we only had it one day. problem resolving is non existent. terrible.
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Date of stay: April 2022
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Response from CustomerService PPHE, Owner at Park Plaza London Park Royal
Responded 1 week ago
Thank you for your review, mkebri687540. We are truly sorry that your stay fell so short of expectations. This does not sound like the Park Plaza experience so many of our guests love and we are sorry to have fallen short on this occasion. Rest assured the hotel team will get back to you as soon as they investigate this. We do hope you'd consider staying with us again, so we have the opportunity to win back your trust in us. Kind regards, Anna
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Alex A wrote a review 6 May
1 contribution1 helpful vote
The hotel is nice in a photo. The center is 40 minutes by underground (picadilly line). Poor cleaning. Boring breakfast. Room cleaning only once. We were there 6 days. There were cobwebs on the windows. Comfortable bed.
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Date of stay: April 2022
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1 Helpful vote
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Response from CustomerService PPHE, Owner at Park Plaza London Park Royal
Responded 1 week ago
Dear Alex A, thank you for sharing your review. We are truly sorry the cleanliness of your room wasn't up to our typical standards and I apologize for the negative impression we gave you. We do appreciate your feedback and rest assured it has been shared with the Housekeeping Manager for review. We hope to see you again soon and wow you with our best services. Warm regards, Anna
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TravellerYogiBear wrote a review 6 May
London, United Kingdom24 contributions6 helpful votes
Room had the smell of cigarette smoke, one member of staff denied they could smell it. Another member of staff was called who immediately confirmed the smell. I found it incredulous that they tried to fob me off first.
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Date of stay: May 2022
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Response from CustomerService PPHE, Owner at Park Plaza London Park Royal
Responded 1 week ago
Thank you for sharing your feedback with us, TravellerYogiBear. We are sorry that your stay fell short of expectations on this occasion. It is particularly disappointing to see it was our service that marred your experience, especially as our attentive team often receive the most praise from our guests. We regret that we did not handle the situation better and rest assured your review has been shared with the hotel team. We hope we can welcome you back and really wow you with our best services in future. Best regards, Anna
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PRICE RANGE
US$116 - US$235 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
212
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Frequently Asked Questions about Park Plaza London Park Royal
Which popular attractions are close to Park Plaza London Park Royal?
Nearby attractions include Houdini's Escape Room Experience - ACTON (0.3 km), Oxygen Freejumping (0.8 km), and The Attic wine bar (0.1 km).
What are some of the property amenities at Park Plaza London Park Royal?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Park Plaza London Park Royal?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Park Plaza London Park Royal?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Park Plaza London Park Royal?
Yes, parking is available to guests.
What are some restaurants close to Park Plaza London Park Royal?
Conveniently located restaurants include Beirut Nights, Paolo's Italian Ristorante, and The New Ashbourne.
Are there opportunities to exercise at Park Plaza London Park Royal?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Park Plaza London Park Royal?
Yes, dry cleaning and laundry service are offered to guests.
Does Park Plaza London Park Royal offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Park Plaza London Park Royal?
The staff speaks multiple languages, including English, German, Italian, Hindi, Polish, Greek, and Arabic.
Are there any historical sites close to Park Plaza London Park Royal?
Many travellers enjoy visiting Hampstead (7.9 km), Abbey Road Studios (7.3 km), and Syon House and Park (5.9 km).