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Novotel London Canary Wharf

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40 Marsh Wall, London E14 9TP England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1575)
Room & Suite (215)
Dining (167)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 16/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 16/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#244 of 1,180 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
Novotel London Canary Wharf is a new stylish and innovative 39 storey hotel overlooking river Thames. Perfect for meetings and travel, both business and leisure, the hotel is a few minutes' walk from Canary Wharf tube station, so the whole of the capital is just a short ride away. Choose from three breath-taking options for food and drink at BOKAN: our 2 AA Rosettes restaurant, bar and roof terrace, all with ultra-modern styling and amazing views of London. Immerse yourself in designer style in one of 313 bedrooms, including 26 suites - and pick the perfect space for your event, from nine fully equipped meeting rooms. Add free Wi-Fi throughout, a state-of-the-art gym and a pool to the mix, for a stunning new Docklands hotel that offers all you need and so much more. We've been awarded AA four Silver stars, the first Novotel ever to achieve this recognition.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Taxi service
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Rooftop bar
Kids club
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Wake-up service / alarm clock
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Harbour View
Languages Spoken
English
1469Reviews74Q+A100Room tips
Traveller rating
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Popular mentions
nooslady wrote a review 20 Sep
2 contributions
This hotel is occupied with new furniture very well oriented staff who provide satisfactory service the close by transportation is another added value service for customers who wish to tour around London tourist areas the breakfast in the hotel has variety and fresh bakery
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Date of stay: October 2020Trip type: Travelled as a couple
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Stacey R wrote a review 19 Sep
2 contributions
Booked two rooms for four nights whilst visiting London for my wife's birthday. Booked a suite for myself and my wife and also booked a double room with a view for my daughter and then was told two days before arriving that the suite had been double booked and was no longer available so was offered a small room with no view on the 4th floor which was unacceptable as the price I paid was for a suite with a view and was then told it would be upgraded to an executive room however on arrival it was a standard double room as it was exactly the same as my daughter's room. Booking in we were made to feel like an inconvenience and the smell of marijuana was very strong in the foyer/reception area. I had requested flowers, champagne or anything that would make the room feel special for my wife as it was a special birthday but was told that it was not hotel policy to put such things in guests’ rooms and I would have to order room service from the room instead. However, there was a small bar of chocolate and a card saying 'Happy Anniversary' so that was a huge disappointment and unbeknown at the time it was a good indication of what the rest of the stay was going to be like. The mini bar fridge was empty. The carpet was dirty and stained. The bathroom was in need of a good scrub down as it had a film of soap residue in the shower and sink. The view was the only redeeming feature of the room. After a long day travelling, we decided to order a room service meal which consisted of burger with fries and a pizza. This basic order took 2 hours to reach our room and the food was barely edible - cold soggy undercooked pizza and a rock hard burger with fries - the fries were the only thing that passed for edible. After the first evening's stay the room was tidied, but not cleaned (i.e. the bed was made) and new towels were put in the bathroom yet the toiletries and tea/coffee were not replenished though and that was the last time our room was cleaned during the entire stay so the second evening after a long day sightseeing we returned to room and rang down to reception and requested clean towels and asked why the room was not cleaned we were told housekeeping had finished for the day and a member of staff brought towels to the room. On the third night we returned to the room to get ready for a special family meal and the room again was not cleaned so we again rang reception and was told someone would be up to clean the room in about an hour, but we explained we just wanted to get showered and ready for our evening out and we were simply informing them that housekeeping had not been to our room again. Shortly after the phone call a very angry young lady came knocking on the door - I answered the door and was greeted by 'What do you want?' I stated ' Pardon?' To which she rudely said, ' You asked for housekeeping so what do you want?' I stated I did not request the room be cleaned at that very moment I had just informed reception that it had not been cleaned. She stormed off down the corridor muttering profanities. Two minutes later a different lady knocked and asked to clean the room and she had brought towels so I politely told her room cleaning was not required at that time as we were getting showered and changed etc but would be heading out shortly if she wished to return later to clean the room. Then you guessed it this happened a third and then a fourth time each time they brought more towels and were obviously not happy about being sent to our room - if it wasn't so offensive it would have been comical. When we vacated the room in the morning of the last day of our trip the receptionist barely glanced up from his phone and pointed at the key drop off box indicating for us to throw our key cards in the box and that was the extent of the checkout procedure - No communication to ask about our stay or if we required a taxi etc and no attempt to even be pleasant. The hotel staff were extremely unwelcoming to the point that they made you feel like you were imposing on them by expecting them to just do their job to a good standard and actually smile and exchange pleasantries like a simple 'Good Morning' etc . The atmosphere in this hotel was so inhospitable. What was supposed to be a lovely birthday treat in the city visiting family and having a relaxing break was ruined by this hotel experience. We visit London regularly to spend time with family and in all the years and all the hotels we have stayed in - this is by far the worst hotel stay ever.
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Date of stay: September 2021
Location
Cleanliness
Service
Room Tip: I cannot in good conscience recommend this hotel
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RobynDryden95 wrote a review 19 Sep
Portsmouth, United Kingdom19 contributions11 helpful votes
Really easy we checked in online before we arrived so room key was waiting at reception for us. Really basic and clean but we didn’t spend much time in the hotel room. We didn’t get breakfast as we walked over to Canary Wharf as they have restaurants was about 10 min walk. Only let down was the parking as the hotel don’t offer this but they hotel next door offers parking but they didn’t have any spaces left so we hired out a parking space about 15 min walk away. At the moment they also seems to have a lot of building work going on around the hotel.
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Date of stay: September 2021Trip type: Travelled as a couple
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SLR110193 wrote a review 14 Sep
Doncaster, United Kingdom623 contributions141 helpful votes
Stayed here before our honeymoon flight the next day. We noted it was out honeymoon on the booking, to one person acknowledged it. The internet was down during the evening of our stay, the TVs did not work and this was in a suite. The breakfast was inedible and other tables were being asked if they wanted champagne with their breakfast, we weren't even eating and no one came to ask us if were ok let alone ask us if we wanted champagne. I went to reception to complain, she said normally we would leave you a cake for your honeymoon but we missed that. She said we could have breakfast for free in the cafe, which took 45 minutes to make and meant we were rushing to make our flight. She gave use £40 back in compensation which is practically what we paid for breakfast so actually we just got a refund for the inedible breakfast. As a result, I will be contacting Novotel directly to inform them of this poor unacceptable service and ask for an actual refund now I'm back from honeymoon. Forgetting out honeymoon these are basic things. The hotel needs someone to do a spot check on rooms to check TVs are working, lamps are working, pens are with the notepad, phones work, there are enough cups for 2 people sharing a room. All of which were to applicable during our stay.
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Date of stay: August 2021
Rooms
Service
Sleep Quality
Room Tip: A Marriot!
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Response from Jacqui McMillan, General Manager at Novotel London Canary Wharf
Responded 5 days ago
I am so sorry we underwhelmed you, it makes me sad. The internet was global issue that unfortunatley I could not control. If you would like to contact me directly on h9057-gm@accor.com we can discuss your issues further. Kind regards. Jacqui McMillan - General Manager
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Bobjukkles X wrote a review 7 Sep
Consett, United Kingdom10 contributions3 helpful votes
We paid £179 per night as a weekend stay. Our room was lovely, pleasant. We were attending a family event so did get to see some other rooms. We ordered room service late and had some nice not amazing but nice food. We were pleased of the swimming pool and used it once, that was good refreshing in the morning. My wife and friends loved the sauna. BUt the views were amazing, was worth it, there was some building work but that wont be there forever ofcourse
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Date of stay: August 2021
Value
Service
Sleep Quality
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Response from Jacqui McMillan, General Manager at Novotel London Canary Wharf
Responded 2 weeks ago
Thank you so much for your 5 star review we are thrilled you enjoyed your time with us. Canary Wharf has so much building works going on but when it is all done the area really will look amazing. I hope we can welcome you back soon. Jacqui & The Canary Wharf Family
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PRICE RANGE
US$137 - US$363 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonDocklands / Canary Wharf / Isle of Dogs
NUMBER OF ROOMS
313
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Frequently Asked Questions about Novotel London Canary Wharf
Which popular attractions are close to Novotel London Canary Wharf?
Nearby attractions include Canary Wharf (0.4 km), Ship Wreck at Salen Beach (0.3 km), and Smollensky’s Bar (0.5 km).
What are some of the property amenities at Novotel London Canary Wharf?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Novotel London Canary Wharf?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel London Canary Wharf?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Novotel London Canary Wharf?
Yes, parking is available to guests.
What are some restaurants close to Novotel London Canary Wharf?
Conveniently located restaurants include Capeesh, Moira Restaurant, and Goodman Canary Wharf.
Are there opportunities to exercise at Novotel London Canary Wharf?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Novotel London Canary Wharf?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel London Canary Wharf offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Novotel London Canary Wharf?
Many travellers enjoy visiting Churchill War Rooms (7.3 km), Tower of London (3.7 km), and Houses of Parliament (7.0 km).
Does Novotel London Canary Wharf have any great views?
Yes, guests often enjoy the harbour view available here.