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Hotel Indigo London-Paddington

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#154 of 1,077 Hotels in London
Certificate of Excellence
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Hotel Indigo London-Paddington
Hotel Indigo London-Paddington
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1,735 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Indigo London-Paddington
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Showing 1,533: English reviews
Revere, Massachusetts
Reviewed 26 October 2016

Went for a girls trip to London for 9 days and enjoyed our stay at the Hotel Indigo Paddington. The location was great, staff was super helpful and friendly, and the rooms, while small (as to be expected in London), were beautifully designed. Some of my favorite things at this hotel: The small patio/terrace upstairs, the rainfall shower head, the...

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Helpful?
Thank kcortave
Sonya Y, Operations Director at Hotel Indigo London-Paddington, responded to this review

Thank you for taking your precious time to review your recent stay with us. I am delighted to hear you chose to stay at Hotel Indigo Paddington for your 9 day stay in London with the girls. It is a true pleasure to hear you found our team helpful, friendly and the rooms beautiful. We take great pride in our...

Reviewed 25 October 2016 via mobile

Spend one night in London before meeting up with friends in Denmark. As I was a solo traveler with plenty of luggages, I needed a hotel right next to the Paddington train station. Hotel Indigo served just this purpose! Location was really convenient and perfect. Rooms were new, clean and nicely renovated. I was surprised that I could check in...

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Helpful?
Thank Jess L
Sonya Y, Operations Director at Hotel Indigo London-Paddington, responded to this review

Thank you very much for taking your precious time to review your stay at Hotel Indigo Paddington. I am delighted to hear you chose to stay with us on your one night stopover in London. We are perfectly located just metres away from Paddington station offering fantastic transport links around the city and beyond. It makes me very proud to...

Sydney
Reviewed 25 October 2016 via mobile

Spent nearly a week here in a small but comfortable room. But there's something about this place - an absence of warmth and care. It's not the brand - stayed at the Liverpool Indigo and it had a completely different vibe. They have a turn down service - rare these days - but it was different every night - curt...

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Helpful?
Thank SydneyRaptor
Sonya Y, Operations Director at Hotel Indigo London-Paddington, responded to this review

We always strive to go the extra mile to ensure our guests are happy, our reviews are generally extremely positive with very high ratings and I am truly disappointed to read you did not experience the same high standards during your stay with us. I can assure you this is certainly not our intention. We take great pride in ensuring...

Reviewed 20 October 2016 via mobile

Booked here through work as usual hotel full Modern, well lit hotel in reasonable area near to Paddington station Staff friendly and helpful Rooms small but very well appointed, tv, iPad charger, nespresso machine, huge shower Rooms quiet, warm- remember to put on the a/c Good breakfast included- may well become my new regular stop over

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Helpful?
Thank Richardc1970
Malcolm L, Manager at Hotel Indigo London-Paddington, responded to this review

Dear Richardc1970 Thank you so much for great review. We are pleased that you enjoyed your stay with us. Looking forward to have you again with us. Best Regards Roger Carvalho

Bangkok, Thailand
Reviewed 20 October 2016

This was a first visit. It will t be my last. From the minute I arrived I was treated like an olf friend wo was known. Some other receptionists could take a lesson. My room was delightfully decorated and the bathroom well stocked with useful items. My purpose was to be near Paddingtom Station for my Heathrow Exress. A turn...

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Helpful?
1Thank singkrai
Malcolm L, Manager at Hotel Indigo London-Paddington, responded to this review

Dear singkrai Thank you very much for taking the time to post your review following your recent stay with us. Your great feedback is very much appreciated. We enjoyed having you here and very much look forward to welcoming you again soon. Best Regards, Roger Carvalho

Berlin, Germany
Reviewed 18 October 2016 via mobile

Second time at Indigo and I love it! Great customer service from reception staff and special tks to Roger, very proactive manager that ensures that your stay is perfect! Breakfast changed layout since last time but food still great! Perfect location, easy connection with Heathrow airport and central London! I've booked a Executive room and it was much bugger than...

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Helpful?
Thank RAPSC1009
Malcolm L, Manager at Hotel Indigo London-Paddington, responded to this review

Dear RAPSC1009 Thank you very much for taking the time to post your review following your recent stay with us. Your great feedback is very much appreciated. We enjoyed having you here and very much look forward to welcoming you again soon. Warm Regards, Roger Carvalho

Dublin, Ireland
Reviewed 17 October 2016

We stayed here for 2 nights in October. The check in staff were very friendly and efficient. We stayed in a superior room. It was lovely but very small and cramped. The booking form said the room had a King Bed, but I'm pretty sure it was a standard Double Bed. Massive bathroom with a superb shower, and a small...

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Helpful?
Thank Jenny P
Malcolm L, Manager at Hotel Indigo London-Paddington, responded to this review

Dear Jenny p Thank you very much for taking the time to post your review following your recent stay with us. Your feedback is very much appreciated. We enjoyed having you here and very much look forward to welcoming you again soon. Warm Regards Roger Carvalho

Reviewed 16 October 2016

My sister and I arrived to very welcoming staff and a room available earlier than expected. Great location, close to Paddington station and Little Venice; so many restaurants to choose from! Service at breakfast was fast and the room size was better than expected for a London hotel, will definitely return in our next London trip

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Helpful?
Thank India M
Malcolm L, Manager at Hotel Indigo London-Paddington, responded to this review

Dear India M Thank you very much for taking the time to post your review following your recent stay with us. Your great feedback is very much appreciated. We enjoyed having you here and very much look forward to welcoming you again soon. Warm Regards Roger Carvalho

Bristol, United Kingdom
Reviewed 16 October 2016 via mobile

Terrible service, almost empty and took 10 minutes for drinks to arrive and starters over 30 minutes. Staff are unfriendly and unhelpful - no engagement and no care. quite simply, don't bother. Waste of time and effort. Also, the food is basically frozen and poor, so it's not worth the wait when it comes

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Helpful?
Thank mrrainey
Malcolm L, Manager at Hotel Indigo London-Paddington, responded to this review

Dear mrrainey Thank you for your feedback. Please accept my apologies for the bad experience you had at London Street Brasserie. I can only assure you that your poor experience is not something that usually happens as our guest satisfaction is of vital importance to us. All your comments will be shared with the restaurant manager and all team members....

Stirling, United Kingdom
Reviewed 15 October 2016

I stayed here for 2 nights on business. The reception was bright, and staff friendly and informative. Check in was quick and easy. The bedroom was however, possibly one of the smallest I've ever stayed in. There was everything you needed - TV, coffee machine, kettle, fridge....just all very close to each other. There was a double bed in the...

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Helpful?
Thank mpa159
Malcolm L, Manager at Hotel Indigo London-Paddington, responded to this review

Dear mpa159 We are very pleased that you have enjoyed our hotel as well as the level service our hotel team thrives to provide on a daily basis to all our guests. We do offer several room categories and we would be happy to check the availability of our executive rooms for your next visit to London. Warm Regards, Roger...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
Official Description (provided by the hotel)
Upon entering Tripadvisor Certificate of Excellence 2014 winner Hotel Indigo London-Paddington you feel an immediate shift away from the hectic pace of business travel. Enjoy the quiet luxury and individuality of this chic, London boutique hotel moments from Paddington Station. Hotel Indigo London-Paddington benefits from the central Paddington location which is a tourist hub and a home to many business headquarters. This boutique hotel is adjacent to Paddington Station from where the Heathrow Express leaves every 15 minutes and takes the same time to reach the airport. Preferred equally by business executives and leisure guests, the Hotel Indigo London-Paddington is close to Oxford Street shops and Selfridge's, beautiful Hyde Park and Notting Hill areas. It is easy to reach the City, West End theatres or the famous galleries and museums from Paddington Station. ... more   less 

Additional Information about Hotel Indigo London-Paddington

Address: 16 London Street | Paddington, London W2 1HL, England
Region: United Kingdom > England > London
Price Range: €146 - €341 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Indigo London-Paddington 4*
Number of rooms: 64
Reservation Options:
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Also Known As:
Hotel Indigo London Paddington
Hotel Style:
#70 Romantic Hotel in London
#82 Family Hotel in London
#102 Business Hotel in London
#123 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Indigo London-Paddington staff and other travellers.
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Questions? Get answers from Hotel Indigo London-Paddington staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room facing the courtyard.”
 of 5 bubbles ashleyp73, 1 Nov 2016 | Read review
“Make sure you check to see if better rooms are available as staff won't”
 of 5 bubbles True_Destiny, 31 Oct 2016 | Read review
“A must if your destinatiom is Paddington Statio.”
 of 5 bubbles singkrai, 20 Oct 2016 | Read review
“Basement rooms have less noise, upper floors have more light.”
 of 5 bubbles melbjohn, 21 Sep 2016 | Read review
“our room was at the back of the hotel so very quiet. All windows are sealed, though, so little noise can enter! E”
 of 5 bubbles 788AnneC788, 17 Sep 2016 | Read review
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