citizenM London Shoreditch Hotel
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citizenM London Shoreditch Hotel

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Traveller (437)
room
Room & Suite (68)
Great Vibe
Dining (35)
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About

4.5
#315 of 1,144 hotels in London
4.6 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
citizenM Shoreditch is a new kind of hotel, bringing affordable luxury and tech smarts to the arty heart of London. Just six minutes from Liverpool Street station and 25 minutes from London City Airport, we're in one of the city’s most vibrant neighbourhoods – full of world-class food, music, and cutting-edge street art. Kick back in our designer living room filled with inspiring art, books and cosy Vitra furniture for relaxing, reading or surfing the superfast free Wi-Fi. Reach out to the 24/7 canteenM kitchen for good food, great cocktails and our famous breakfast. Upstairs, our Vitra-filled bedrooms are ultra-clean for your peace of mind. Enjoy going from the amazing shower to an even better XL king-size bed to watch free movies (or stream your own entertainment) on the smart TV via the superfast free Wi-Fi. Download our app for a touch-free contactless experience in the room (and the hotel) - or use the bedside MoodPad tablet. Our hot & cold breakfast buffet comes with unique local treats, familiar favorites, and healthy options for everyone — including vegans and vegetarians. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.
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Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Business Centre with Internet Access
Photo copier / fax In business centre
24-hour security
Baggage storage
24-hour front desk
Private check-in / check-out
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Gift shop
Non-smoking hotel
Shared lounge / TV area
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Refrigerator
Cable / satellite TV
Extra long beds
Bath / shower
Housekeeping
Safe
Telephone
Bottled water
Laptop safe
Private bathrooms
Flatscreen TV
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Quirky Hotels
City View
Languages Spoken
English

Location

6 Holywell Lane Shoreditch, London EC2A 3ET England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
London City Airport
Heathrow Airport
26.8 km
See all flights
Shoreditch High St
4 minOverground
4.5
4.5 of 5 bubbles1,838 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The citizenM London Shoreditch Hotel offers a stylish urban escape, acclaimed for its high-tech amenities and modern, clean rooms, albeit on the smaller side. Guests have praised the comfortable beds and the convenience of iPad controls, despite noting limitations such as room temperature control issues and a lack of in-room tea/coffee facilities. The service stands out as friendly and responsive, with the hotel's prime Shoreditch location providing easy access to public transport and local attractions. Opinions on value vary, with some guests questioning pricing for certain services and room conditions.
Location
Convenient
Atmosphere
Stylish
Rooms
Cramped
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Well-appointed

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1,838Review16Q+A85Room tips
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Detailed Reviews
Joanna K wrote a review Nov 2021
Glasgow, United Kingdom
5.0 of 5 bubbles
In August 2021 I worked in London for a few weeks and Citizen M was my favourite hotel off all. I stayed here for 5 nights.
Absolutely amazing design and décor of the hotel and rooms is something that makes you want to be back here. But that’s not all!
I was warmly welcomed by a member of staff on arrival who helped me checking in. All staff who I met around reception/bar/living rooms are always very friendly and nice and always keen to help and make you feel at home. Nothing was ever too much hassle for them.
The rooms are super techy and extremely well designed! I loved it as you had to control everything from the iPad! And I literally mean everything! From the blinds, curtains, lights, TV to requesting for your room to be cleaned. Fantastic quality of shampoo and shower gel, not the cheap stuff and I loved access to many films for free.
The only downside was lack of kettle and tea/coffee making facilities. For me, it is very important to have these, especially that as I travelled for acting work and constantly had to drink hot tea with honey and lemon. I basically have my own special teas to make and buying a tea downstairs was not an option. However, staff made it easier for me and advised I can come down to the lobby at any time and get my hot water. They even offered me lemon, which was very thoughtful. Small gestures like these made my stay amazing and very comfortable.
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Date of stay: August 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Top floors
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from citizenMartina citizenMartina, Owner at citizenM London Shoreditch Hotel
Responded 2 Dec 2021
Hello "Joanna K", Thank you for taking the time to leave your detailed review online and for your kind words. It makes us really happy to read you enjoyed your time with us in Shoreditch and I am glad the team took such good care of you! This is definitely our sole purpose, making our guests feel at home! We hope to welcome you back soon to the city, safe travels, citizenMartina
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lindseym21 wrote a review Jul 2022
Phoenix, Arizona
5.0 of 5 bubbles
This hotel bills itself as a no frills hotel, but they do the little things so well that it feels nicer than it is. The ipad in the room controls colored lighting, blinds (both blackout and sheer), the temperature, and more. It's a fun tech-centered room and the tech actually worked. The Book of Life books in the room were a nice touch / piece of decor (I ended up purchasing some as a souvenir). The shower was small but had great water pressure and the handheld shower head was nice. They have a great "living room" space with tons of furniture to accommodate working, relaxing, or dining. There's a bar with coffee and alcohol that's really nice to have on site. They even have amenities that can be requested such as earplugs and lotion. I'd like to see them add a hairdryer either as a standard feature of the room, or available on request, as that's something I expect to see in every hotel and was noticeably missing. Otherwise, the staff was friendly and helpful and I had a great stay. Would happily stay at CitizenM again!
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Review collected in partnership with this hotel
Date of stay: July 2022
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from citizenMartina citizenMartina, Owner at citizenM London Shoreditch Hotel
Responded 20 Jul 2022
Hello "lindseym21", Thank you for leaving your kind words online and for your honest feedback. All our rooms come with a hairdyer. We "hide" it inside a red bag on the lower shelf in the vanity unit, I am sorry if yours wasn't present. We are very happy to read you enjoyed your time with us in Shoreditch and we hope to welcome you back soon to the city. Safe travels, citizenMartina
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
MohanGK wrote a review Aug 2021
Chennai (Madras), India
5.0 of 5 bubbles
The hotel is good. But in times like this where you spend 5 days in quarantine before doing a test to release there are apprehensions. This hotel allows you a relaxed quarantine without having to break any rules (leaving the hotel or breaking social distancing rules). They have a nice socially distanced living area that you can use without getting in contact with people. Its very comfortable to use. Ordering food in Shoreditch is easy and gets delivered to the lobby. If you say you re in quarantine they do room service (only if you are in quarantine). Also there is a lab in Great Eastern street that does same day testing 2 mins walk from the hotel and you can get your test to release within hours. Great staff, very friendly and very flexible. Rooms are small but living area more than makes up. I have one issue. I wanted to ask the hotel sales about their monthly deal which was on the web (50 GBP for a day if you stay a whole month) and despite my email no one got back to me.
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Date of stay: August 2021
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from citizenMartina citizenMartina, Owner at citizenM London Shoreditch Hotel
Responded 27 Aug 2021
Hello "MohanGK", Thank you for taking the time to post your detailed review and for your honest feedback. I am sorry to read nobody got back to you regarding your inquiry. Unfortunately, we do not offer this option any longer and I will make sure to pass your comment to our online department in order to update our website. We are really happy to read your quarantine time was better than expected considering the situation and we hope to welcome you back soon under different and more relaxed circumstances so you can fully enjoy your time in the city. Safe travels, citizenMartina
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Hcoates86 wrote a review Oct 2020
Southampton
3.0 of 5 bubbles
I enjoyed my 2 night stay at CitizenM in shoreditch. It was an ideal location for working at Moorfields eye hospital. The staff were very pleasant and helpful. I liked the quirky decorations in the check in/restaurant area.
The room was very clean, bed was comfy and the view was fab.
There are a couple of downsides. I went to the ironing room and really struggled. There is a huge new fangled iron with absolutely no instructions. So I had to walk back to my room to grab my phone to google the instructions. Thankfully Phillips have a quick start guide on their website. It would be ideal to actually have this available in the ironing room for guests. The lighting in the ironing room isn't great, I did try and twist the board round so I could actually see what I was doing. I really feel this could be improved.
As someone who works with people with visual impairments, I couldn't help but notice how bad this hotel would be if you had any eye sight problem. The corridor and main hallway lighting is spotlights and very dim. I found it very difficult myself to find the room numbers on the doors. A visually impaired person would have no chance.
In the room you have an ipad that controls everything. This worked well for the lights and blinds. The tv was intermittently working. But again, a visually impaired person would not be able to operate this and even the switches for the lights and blinds have teeny tiny writing on. So it would be very tricky.
The braille on the lift buttons is covered by plastic sheeting. I appreciate this is probably a covid hygiene measure, but it renders it impossible to read through it. You also need your room card to make the lift go further than the check in on floor 1. There is no way a visually impaired person would see this.
It's a nice hotel, and was pleasure to stay at. However, if you are visually impaired then please go somewhere more accessible.
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Date of stay: October 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lucy Latta, General Manager at citizenM London Shoreditch Hotel
Responded 2 Nov 2020
Hi citizenHcoates86, Thanks so much for stopping by to share your thoughts with us. Firstly, we are over the moon to hear you enjoyed your 2 night stay with us and that our eclectic styling was to your taste....we pride ourselves on being far from boring! You raise some really great points here, and thank you for bringing this to our attention. Especially given this is your field of expertise, we understand your passion here. This definitely gives us some food for thought in how we can continue to adapt our hotels. At citizenM, our team of ambassadors are hired not on experience, but on personality. What we all share is a common set of values, one of which is caring. We pride ourselves on going the extra mile for our guests and making people feel welcome and comfortable is at the heart of what we do. So what we can promise, is that we are here every step of the way during your stay with us and can provide assistance, whatever your needs are. Safe travels and we hope to see you again in the future, Lucy Latta
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Stephanie D wrote a review Sept 2020
Leicester, United Kingdom
5.0 of 5 bubbles
We stayed here as a couple celebrating husbands 50th birthday , was a treat to get away during COVID and honestly never stayed in such a clean, safe and gorgeous hotel. Its quirky its hip and the rooms are amazing , with what i can only describe as the worlds comfiest largest bed!!! it has so many nick nacks to stare at and so many quirks i felt like i was in an Art Gallery , the room is not huge but amazingly well designed and the whole room can be controlled in terms of lighting and heating from an IPAD at the side. Best touch was they left a birthday card in the room and two drinks vouchers to celebrate birthday , also breakfast was phenomenal and the coffees were beyond what i would normally get at breakfast , overall cannot fault this hotel one bit.
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Date of stay: September 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Testy, Other at citizenM London Shoreditch Hotel
Responded 5 Oct 2020
Hi wpark115! Wow! Your comment really made our day, thank you! We are glad you enjoyed your stay with us, it was a pleasure to be at your side for your husband's birthday! We all wish you well and hope to see you again very soon! Safe Travels, Kevin
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sphayward wrote a review Jun 2021
London, United Kingdom
5.0 of 5 bubbles
This was our second visit to Citizan M in Shoreditch and have stayed in quite a few other hotels in the are including The Hoxton, Premier Inn Hub, Mama Shelter and Courthouse and this really is our favourite balance of value and amenities. The rooms are very comfortable and the tech really works. The staff are always super friendly and efficient and a small problem with the quality of the breakfast (due to covid restrictions) was handled easily via on-line chat and then at the front desk. I couldn't recommend this place enough.
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Review collected in partnership with this hotel
Date of stay: June 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from citizenMartina citizenMartina, Owner at citizenM London Shoreditch Hotel
Responded 21 Jun 2021
Hello "sphayward", Thank you for leaving your comment online! We really appreciate reading your review and your kind words, it means the world for us to know you enjoyed your time in Shoreditch and we are glad we were able to help with the breakfast service. We hope to see you soon in the city. Safe travels, citizenMartina
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erock wrote a review Jan 2020
Brooklyn, New York
5.0 of 5 bubbles
For our stay in London, we wanted to be in Shoreditch for its central location, great food and bars. We had never heard of citizenM but it had good reviews so we gave it a try. We were definitely impressed! It was the perfect hotel for our long weekend in London.

All of Shoreditch was within walking distance of citizenM including amazing coffee (Ozone), restaurants (Dishoom and Bike Shed were faves), and plenty of pubs and bars (Old Blue Last, The Griffin and many others!).

The room itself was perfect for our needs - XL king size bed, nice amenities and super clean. The room is controlled by an iPad and has some fun features like "Party Mode" that turns your room into a disco and "Movie Mode" that draws the blinds and sets the lights just right to watch a film. You can also control the LED lights and select the best color for your shower / sleeping experience. Who doesn't love color therapy?

The staff was super friendly. Check in is super fast and easy. We were even able to check in early (we had a morning arrival to London) and catch a nap before starting our day! And at checkout we were able to store our bags for a few hours until we caught our flight.

We didn't use the bar or main floor facilities like the living area and breakfast bar, with so many amazing options around we didn't feel the need. Definitely a perfect place for a seasoned traveler who likes to explore and wants to spend all day out and about and needs a simple, clean, modern room to rest in before the next day's adventure!
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Review collected in partnership with this hotel
Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edd wrote a review Jul 2020
Hertford
5.0 of 5 bubbles
A really enjoyable one night stay. Having just reopened after being shut for COVID-19, everything was really well organised and the staff knew exactly what they were doing. All the staff were so helpful and friendly, making a great bramble cocktail was a bonus. The room was perfect - great bed, shower and the iPad tech was really cool. The bar/lounge was a nice area for some drinks. Could not fault the stay in any way really other than that would be nice to have a couple of late checkout options rather than only offering a 4pm checkout for £29. All in all, a great hotel in a great location near Spitalfields market, offering great value. Can’t wait to return
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Review collected in partnership with this hotel
Date of stay: July 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Testy, Other at citizenM London Shoreditch Hotel
Responded 27 Jul 2020
Hi citizen 358edm, Your feedback is amazing and was so enjoyable to read. Thank you so much for taking time to write it down. I shared your feedback about the late check-out to the relevant team so they can have a look into it :) It was great to meet you, we really hope to see you again very soon! All the best! Kevin
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Hans K wrote a review Oct 2022
Markkleeberg, Germany
2.0 of 5 bubbles
Poor value for money: for 280 GBP per night without breakfast for a double room, the basics were clearly missed.
Room tiny, shower drain stank, no amenities like coffee or tea in the room.
Lobby is stylish and location is good, technical gimmicks like adjustable lights are not bad and would have pleased us, but are no compensation for a prison cell like chamber.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from citizenMartina citizenMartina, Owner at citizenM London Shoreditch Hotel
Responded 12 Oct 2022
Hello "Hans K", Thank you for posting your honest feedback online. I am sorry to read you did not enjoy the design of our rooms. We really appreciate our guests comments in order to understand how to improve our products and services. We hope you enjoyed your time in the city and to welcome you back soon in Shoreditch. Safe travels, citizenMartina
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calppurnia wrote a review Jan 2020
Manchester, United Kingdom
5.0 of 5 bubbles
Really enjoyed staying here! The hotel is just round the corner from the bus stop and about a 10 minute walk from the tube. Hotel was really clean with a really cool lobby area. Rooms were a good size and had hours of fun playing around with the iPad messing with the light set up and blinds. I’m only short, so the massive bed was occasionally abit of a pain to get in and out of and I did miss having tea and coffee in the room in the morning but that’s the only negative I can find, the rest of the hotel definitely makes up it.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KazzieB10 asked a question Oct 2020
Stroud, United Kingdom31 contributions5 helpful votes
Is there any parking here?
Answer from traceyjl68
Manchester, United Kingdom7 contributions4 helpful votes
Not at the hotel If you look on the website there are links to car parks in the area We left our car at a mates in North London and got the train straight in Other friends parked at Twickenham and hired bikes !
Answer from Beverley B
Deal, United Kingdom288 contributions156 helpful votes
There are plenty of lively places nearby; try old Spittalsfield market. And at the weekend there are lots of street markets etc. You are also near the city with iconic buildings like the Gherkin, Lloyds building......as for quiet...the rooms are completely soundproofed so you don’t even hear the railway which is stone’s throw away. Try to ask for an east facing room on at least the 6th floor - good view.
Answer from Vinay Injety
Bengaluru, India37 contributions27 helpful votes
There are 2 stations, liverpool station is better connected and about 10 mins walk. Yes there are a lot of bars and it's quite a busy area
Answer from Orla
Dublin, Ireland4 contributions7 helpful votes
Yeah there is a good choice of very recent movies as well as loads of different channels!
Rosaliee asked a question Jun 2018
Manchester, United Kingdom5 contributions
Are there ironing facilities at this hotel?
Answer from Jennmello
Barrington, Rhode Island100 contributions44 helpful votes
There are ironing rooms on each floor. So there's no iron/board in your room, but a communal ironing room that you use.
helmill wrote a tip Mar 2024
Brighton36 contributions17 helpful votes
1.0 of 5 bubbles
"If you have an issue you will not get any help. They will happily book you in to a room with a known fault. "
Read full review
Michael_ wrote a tip Mar 2024
Leeds, United Kingdom19 contributions9 helpful votes
5.0 of 5 bubbles
"Again with the iPad experience we had, I would perhaps record yourself leaving the room, with the iPad still in the room, as proof. "
Read full review
Mark R wrote a tip Feb 2024
5 contributions4 helpful votes
3.0 of 5 bubbles
"Ask for hard pillows"
Read full review
JamesStJames wrote a tip Oct 2023
Manchester, United Kingdom107 contributions62 helpful votes
5.0 of 5 bubbles
"At check in, chose a high floor with views to the west"
Read full review
Simon T wrote a tip Sept 2023
Newcastle upon Tyne, United Kingdom13 contributions4 helpful votes
3.0 of 5 bubbles
"Spot on for solo travellers "
Read full review
Not the right property for you?
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PRICE RANGE
€138 - €274 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonShoreditch / East End / East London
NUMBER OF ROOMS
216
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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CITIZENM LONDON SHOREDITCH HOTEL | UPDATED 2024 Reviews & Price Comparison - Tripadvisor

Frequently Asked Questions about citizenM London Shoreditch Hotel
Which popular attractions are close to citizenM London Shoreditch Hotel?
Nearby attractions include Escape Plan (0.4 km), The Shoreditch Pub Crawl (0.4 km), and Immersive Gamebox - Shoreditch (0.3 km).
What are some of the property amenities at citizenM London Shoreditch Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at citizenM London Shoreditch Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at citizenM London Shoreditch Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to citizenM London Shoreditch Hotel?
Conveniently located restaurants include Rudy's Pizza Napoletana - Shoreditch, The Cocktail Trading Company, and Sanjugo Shoreditch.
Are there any historical sites close to citizenM London Shoreditch Hotel?
Many travellers enjoy visiting Houses of Parliament (4.2 km), Tower of London (1.8 km), and Churchill War Rooms (4.3 km).
Does citizenM London Shoreditch Hotel have any great views?
Yes, guests often enjoy the city view available here.
Is citizenM London Shoreditch Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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