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Traveller (155)
Room & Suite (56)
Dining (2)
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Overview
  • Excellent15%
  • Very good20%
  • Average10%
  • Poor13%
  • Terrible42%
16 May 2018
“Not Recommended”
4 Nov 2017
“Needs work!”
AMENITIES
Free Wifi
Non-Smoking Rooms
Kitchenette
Free Parking
Breakfast included
Pool
4 Star Hotel
All hotel details
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (229)
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1 - 5 of 170 reviews
Reviewed 2 weeks ago

Disorganised - although there is a kitchen there are no implements to cook a meal, no pots/pans, no kitchen knives, no tea towel, etc etc. I asked for these on my first night nothing was done about it. I needed an iron, none in either...More

Thank james123456057
Management response:Responded 5 days ago

Dear james123456057, Thank you for choosing SOSienna Apartments Hammersmith. We are truly sorry to learn about the experience and any shortcoming that you have had during your stay. We will certainly investigate this further and address this with the concerned departments immediately. Please be assured...More

Reviewed 17 May 2018 via mobile

Apartment is nothing like the official picture it's very basic and in need of refurbishment. Construction work across the road and general noise of cars buses etc passing by will likely keep you awake. My apartment had no hot water only aware this morning; will...More

Thank Weegee_13
Management response:Responded 18 May 2018

Dear Weegee_13, Thank you very much for taking the time to share your review with us. We are truly sorry to hear that you were unhappy and that you have decided not to stay with us again. SO Sienna is currently in the midst of...More

Reviewed 13 May 2018 via mobile

As we arrived first of all, they want to give us a room on the 3rd floor, where there's no elevator in the hotel, also there are no air conditioning available and that floor is too hot because the corridor ceiling is equipped with overhead...More

Thank ARaidan
Management response:Responded 13 May 2018

Dear ARaidan, Thank you for choosing SO Sienna Serviced Apartments London. Please accept our sincere apologies for the inconvenience you have experienced during your visit to SO Sienna Hammersmith. All our Apartments have Air Coolers and we are sorry to hear that the one in...More

Reviewed 6 May 2018

So Sienna would rate as the worst hotel experience I have ever had in a first world country where we presume there are things in place to stop an establishment from presenting themselves as something it is not. So Sienna was sold to us by...More

Thank Llanric
Management response:Responded 7 May 2018

Dear Llanric, Thank you very much for taking the time to share your review with us. Please accept our sincere apologies for the inconvenience you have experienced during your visit to SO Sienna Serviced Apartments. This is certainly not acceptable and we will address this...More

A TripAdvisor Member
1
Reviewed 9 April 2018 via mobile

I booked to go here and due to personal reasons had to cancel. The hotel states free cancellation so I thought it wouldn’t be a problem. How wrong was I....... the hotel still tried to take the money and when I contacted them they said...More

Thank A TripAdvisor Member
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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Room amenities
Microwave
Details
Price range
US$108 - US$349 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$108 - US$349 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (155)
Room & Suite (56)
Dining (2)
Questions & Answers
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Lynette S
9 April 2015|
AnswerShow all 6 answers
Response from rainbowbright23 | Reviewed this property |
I had over £500 taken from my bank account through Booking com by this hotel, 2 weeks before Christmas. They will not cancel the rooms I booked and refuse to see that they have done anything wrong. I cancelled the rooms with... More
0
Votes
Room Tips
"Go to another hotel or book an AirBnB"
Read review
"Chose not to book here would be my advice"
Read review
"South side are quieter"
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"Find another hotel"
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