Took the family to come to London and go on the eye ,visit hamleys and enjoy winter wonderland this was a great base and lovely to come back to and relax , go swimming , eat drink and be merry ! Thank you
Customer service was great, staff were friendly. There was a problem with bathroom door which couldn’t be rectified quickly, so we were immediately moved to another room.Room was clean, tv very modern. Great family stay
Fabulous hotel....nothing too much for hotel staff. Huge thanks to "Kim" from concierge who went above and beyond hailing a taxi as hotel systems were down.
Hotel rooms were gorgeous. I had an adapted room bathroom was almost perfect...walk in shower but water flooded rest o…
Jasmine on front desk was great and very accommodating.Lady in check out was amazing tooOverall great stay in a great location.Tube is opposite. Could be more variety of fruit at breakfast. Otherwise great stay
No hot water for 2 days . I complained, no one cared, no apology, they didn't even try to offer anything to make it up to customers. It is a shame!! I was a real disappointment!! Not only the hot water issue, we found someone's underwear in the dryer pouch. Disgusting!!
We were …
"lovely views over london"
"Ask for a room on a higher level"
"This is a quieter corner of paradise, Everything here is only a step away? Like the underground transport station? And so on?"
"Rooms on higher floors and facing externally!"
"We booked Superior and Executive doubles and they were all small."