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728 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Palm Hotel
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Showing 593: English reviews
Level Contributor
65 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 13 March 2016 via mobile

Nice clean hotel with nice rooms flat screen television and nice big mugs for tea and coffee. Breakfast excellent with a good variety. Staff friendly and helpful And we're concerned that I'd lost my programme for the musical I had been to

1 Thank potterjja12
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear potterjja12, Thank you for choosing our hotel for your recent visit to London. It is great to hear that you enjoyed our spacious rooms, comfortable bed, hotel cleanliness and our delicious breakfast. Thank you for the kind review and we hope to see you stay with us again soon. Kind regards, Ivona J - Operations Manager. More 

Worthing, United Kingdom
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 10 March 2016

I had an early meeting in Hampstead so looked for a local hotel and came up with the Palm Hotel. I was really pleasantly surprised when I arrived with a very tidy modernised hotel. It was very well decorated with modern fittings. A nice little bar with sports on the television and a nice little restaurant which we only used... More 

1 Thank Ed W
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear EdWilcock, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read how much you enjoyed your stay. I am delighted that you were 'pleasantly surprised' with our hotel and I am thrilled to hear that you will choose us again in the near future. We hope to see you again... More 

Birmingham, United Kingdom
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 5 March 2016

Hotel is modern and clean, with nice, though compact rooms. Staff are really helpful and wi-fi is free. The only issue is the location - the hotel is on a very busy road, with lots of traffic noise. (I think it's the North Circular road) We aren't light sleepers, but the noise from the road even woke us in the... More 

1 Thank Nicola B
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Nicola B, Thanks for taking the time to share your experience following your recent stay at the Best Western Palm Hotel. We are naturally disappointed that your stay did not meet your expectations in all areas on this occasion and your comments are much appreciated and have been duly noted. We always strive to provide our guests with an... More 

1 review
Reviewed 27 February 2016

Room and food was great. Staff very friendly and helpful. The only thing that you may not like is the limited parking spaces. However, it is local to tube stations and bus stops & staff will arrange taxis for you if you ask.

Review collected in partnership with Best Western GB

Thank Lesley B
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Lesley B, Many thanks for your review, we really do appreciate it! Really pleased to hear you enjoyed your stay and thanks for the positive feedback about our friendly staff. We’re all looking forward to welcoming you back soon. Warm regards, Ivona J – Operations Manager. More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 February 2016 via mobile

We had high expectations, I was especially looking forward to a walk in shower as I've mobility limitations, but when it came to the shower neither my husband or I could get hot water from shower or sink tap 😞. So my husband had a cold shower and I washed with a kettle full of water in sink. We therfore... More 

Thank k-mg-suffolk-uk
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear k-mg-suffolk-uk, Thank you for your review of your recent visit to the Best Western Palm Hotel as we appreciate all feedback whether positive or negative. We are so sorry to hear that you difficulties with the hot water in your room. If you have time to contact me on operations@palmhoteluk.com I will personally oversee your next stay with us... More 

London, United Kingdom
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 20 February 2016 via mobile

Stayed here for one night immediately after staying in a Travelodge and the difference was like Chalk and Cheese. The staff on arrival were friendly and accommodating, nothing was too much. The room was huge and well decorated. Plenty of plug sockets which was a bonus. The food was super, the steak was fantastic and breakfast lovely. My two minor... More 

Thank Falklad
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Falklad, It is such a pleasure to hear that your stay with us was a comfortable and enjoyable experience. Thank you for your kind words regarding the staff. We are always on hand 24 hours of everyday to assist our guests. We have to agree that our food is delicious – we’re so glad you enjoyed it. Looking forward... More 

Wisbech, United Kingdom
Level Contributor
112 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 18 February 2016

the hotel was easily accessed for those travelling in from the north of london and unlike most had car parking on site. once we arrived although earlier than we had stated the greeting staff couldnt have been more helpful to get us booked in. our visit was corresponding with a visit to the west end and the nearest tube station... More 

Thank JohnMallett
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear JohnMallett, Thank you for taking the time to leave your review following your recent visit to the hotel and for your kind comments about our friendly staff. It is a pleasure to receive such positive feedback and I will share this with the team. I am delighted that you enjoyed your stay and hope that we will have the... More 

Kingston-upon-Hull, United Kingdom
Level Contributor
196 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 15 February 2016 via mobile

Outside the hotel is a bus stop with a really good service into London Mayfair and also not far from the tube if you prefer. I have stayed twice and both times easy free parking and was able to check in early. I can't review that this is a great hotel as it's not just a good Base to stay... More 

1 Thank Jav66
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Jav66, Thank you for taking the time to share your feedback, both positive and constructive. I was pleased to read you enjoyed our location and found it central to suit your needs. Your comments allow us to improve our service and identify areas of improvement for the team. Once again thank you for your feedback and we look forward... More 

Grimsby, United Kingdom
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 12 February 2016 via mobile

I did not pay for this hotel so cannot really comment on the price, but for the price paid I would say there is better standards of accommodation out there. The hotel is clean, well presented and the staff go out of their way to help. Every bedroom is en-suite and had Sky TV which was a pleasant surprise. The... More 

Thank Mr_Cooke13
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Mr_Cooke13, Thank you for taking the time to share your experience with us. Your kind words about the team’s are very much appreciated and I am pleased you found our rooms clean and comfortable. I sincerely hope you’ll return to stay with us in the future! Best wishes Ivona J - Operations Manager. More 

Level Contributor
103 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 10 February 2016

If you need a hotel in this area, then this is the one to go for. I've stayed in several, and the Best Western Palm is now my preferred choice in the Cricklewood/Brent Cross area. What I like about the hotel is that they do not try and squeeze customers for things that other hotels do: parking is free (there... More 

Thank IntrepidTravellah
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear IntrepidTravellah, Thank you very much for your wonderfully kind words about your most recent stay with us. I am delighted to hear you enjoyed your stay with us and that you will choose us again as your preferred hotel. Thank you for the positive comments about our rooms and free WiFi, I really appreciate it! We’re all truly looking... More 

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  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Located on the A41, just minutes from the North Circular and M1, the BEST WESTERN Palm Hotel has recently completed a full renovation and now boasts 100 modern and spacious guest bedrooms, two large function suites, and restaurant onsite (available Monday – Thursday). Our hotel is within close proximity to Golders Green tube station, just 15 minutes’ walk or £6 by taxi (approx.), journey to Kings Cross/St Pancras station is just 30 minutes. We are also ideally located for visits to Camden Town, Wembley Stadium, Wembley Arena and Lords Cricket Ground.Recently renovated to a high standard, the BEST WESTERN Palm Hotel offers modern & comfortable accommodation in the heart of North West London. Our spacious rooms are elegantly decorated in natural colours with walnut furniture, en-suite bathroom with luxury walk-in shower, complimentary toiletries, comfortable bed, spacious work desk, complimentary high-speed internet access, and wall mounted Freeview LCD TV.Relax and unwind in the spacious guest lounge with ample seating, which features large flat screen TV and modern art. You can also take advantage of complimentary use of Wi-Fi internet in public areas. The Churchill restaurant serves a variety of dishes and is open from Monday until Thursday. ... more   less 

Additional Information about BEST WESTERN Palm Hotel

Address: 64 - 76 Hendon Way | Hendon, London NW2 2NL, England
Region: United Kingdom > England > London
Price Range: €90 - €149 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Palm Hotel 4*
Number of rooms: 73
Reservation Options:
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Also Known As:
Palm Hotel London
BEST WESTERN Palm Hotel London
Hotel Style:
#72 Best Value Hotel in London
#297 Luxury Hotel in London
#370 Family Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Palm Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN Palm Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A good size double room on the first floor, good access via lift”
 of 5 bubbles SGFDewey, 9 Nov 2016 | Read review
“Rooms to the rear a quieter”
 of 5 bubbles Chimpanzee1001, 30 Oct 2016 | Read review
“Ask for upstairs room at back of hotel”
 of 5 bubbles Hencharding, 28 Oct 2016 | Read review
“If you have a car and need a value place then Palm is great!”
 of 5 bubbles SWEsteban, 23 Oct 2016 | Read review
“The wing we were in had a funny smell, but the staff started to deal with this after we complained.”
 of 5 bubbles Reino_Pulkki, 18 Oct 2016 | Read review
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