Staff were very helpful on arriving at hotel. No issues throughout the booking in process. Room was amazing..very clean well maintained. Petals on bed desert platter and prosecco was a lovely touch..enjoyed our stay..very close to all amenities that we had booked prior to our stay would definately be booking again. Thankyou.
We had stayed here for 2 nights for my boyfriends birthday and had the BEST stay! Everything was perfect… check-in process was quick and easy. The room was amazing, decor looked cool and super clean! All staff were so friendly and made sure everything was good for our stay. Beds were super comfy and big (my 6ft4 boyfriend fitted with more than enough space), aircon was great. We stayed in the classic quad room - a lot of space, nothing was tight or cramped. We asked for more towels at 1am and they knocked on our door 10 mins later with them for us… amazing! We ate in the restaurant too which was lovely! Overall would recommend friends and family to visit and we would return to stay here in the future.
We visited as a group of 8 in July, from Booking we had a substantial amount of people drop out leaving the room we had originally booked not at full capacity and the rest of the group unable to make the short fall to keep that particular room.. Aimee was absolutely fantastic with us and understood how upset we were and offered us another suite on the grey floor which was beautiful! We had the absolute best time! The room was gorgeous and for a busy weekend we found the hotel not noisy at all and we all had a good night sleep both nights, the air con was a god send too! Overall we all had an amazing weekend and we all can’t wait to come back.. thank you so much Aimee for saving our weekend xxxx
Just recently stayed at the Shankly for my daughters 13th birthday, we booked the 'Garden of Eden' suite for one night. From the moment we arrived it was a fantastic experience, the reception, the décor, the team were all brilliant. The receptionist who greeted us was lovely, really smiley, polite and super helpful, she told us that the room was ready and my extras were all set up ( I ordered balloons) On entering the room we were not disappointed, squeals of excitement from the girls, a proper princess room, it was very clean and the balloons were exactly what I ordered. We had a couple of drinks from the bar, again real nice bartender, he made us a jug of mocktails for the girls which looked and tasted great. We ordered breakfast in the morning, super fast service with drinks and food was of really good quality and the choice was excellent, cereals, pancakes, waffles, fruit, muffins and full English, only irk was that the poached eggs were overdone. Couple of disappointing factors re our trip, one being that the roof top terrace bar wasn't open which was a massive shame and that the main bar closed at 10pm, which we were not told about. The bar itself feels a bit tired and was quite gloomy and dull, not somewhere I would want to spend all evening in. Overall thought it was brilliant, I would definitely stay here again the whole experience from start to finish was super.…
Cannot fault the place,lovely helpful staff,amazing decor,room we had was lovely and breakfast was lovely and fresh. We had a bit of a sisaster aswell wher my fience had checked out but realised she had left her engagment ring in the bathroom,one quick call to hotel and ring was retrieved from room no problem at all.. 10/10 stay thankyou Shankly hotel
We stayed at the Shankly hotel as a group of 14 for a hen party, split between 3 rooms, the bridal suite, sin & desire. From the minute we arrived we were all impressed by the hotel & the beautiful decor. The rooms were huge with gorgeous decor. We had a 2 course meal in the Bastian on the Fri night which was delicious! Followed by a cocktail class which we loved too & danced all night to the brilliant music by the dj in the bar downstairs. On the Saturday we done the Rio afternoon tea which was amazing! The samba dancers were brilliant & so friendly, had everyone up dancing & the afternoon tea was lovely, so much food & unlimited prosecco which they didn’t hold back on lol. Our waiter was brilliant, I didnt catch his name but everyone loved him. We all had the best weekend & the staff were fantastic. Cant wait to come back! Thanks Shankly ❤️ X…
Stayed here the weekend just gone for my daughters 18th birthday . First impressions wow what an amazing building and décor is something else ..Receptionist was very helpful and friendly although some bits of information like roof top bar was closed..just to save our legs 😂 room was brilliant, bed was comfortable ,bath is something else.. overally clean and tidy.. our special girly weekend was brilliant, and made lots of memories thank you We loved our stay and can't wait to return
Place is awful. On arrival we were greeted by comments from reception staff including, trafficking, soliciting and child abductions happen here. No joke. They wanted Photo iD from me, yet they didn’t even ask for the person in my rooms surname. Coffee and breakfast was pretty grim. No soap to wash hands in hotel bathroom. Overhead someone saying ‘did you rub your finger prints off?’ over breakfast. The amount of security staff we saw piling in to it at 1 in the morning… something must have been going on! Place looks nice but is actually quite a dodgy dump. AVOID!
Awful customer service from the shankly booked a specific apartment room and was changed last minute, made me miss a paid birthday meal trying to sort it out and was told it was because they had no air con on half the side of the hotel, not informed before hand, the manager was awful made me cry in the middle of the room basically saying theres nothing that could be done totally ruined my birthday and no answer to email complaints
Stayed at this hotel for one night, which was a Sunday, for a girls night away. Still not entirely sure what to make of it! Positives are very large room for 3 of us and a clean bed and reasonably clean bathroom. Negatives; the entire hotel feels like it needs a deep clean and a brighten up. Our party; 3 middle aged women would not choose to stay here again and misunderstood hotel totally when booking online. However, if you are a bunch of young girls away for a hen party or similar occasion it’s probably perfect for you. Lovely trip to city of Liverpool though and if you like a steak restaurant; cannot recommend Cowshed strongly enough - amazing food, spotless place and warm and welcoming staff!