The staff are patronising and unfriendly if you are a family and it is blatently obvious they were looking for a particular type of clientele. If you go in with a voucher, they will do what they can to get rid of you so that they don't have to deal with you. It is not worth wasting your time as the staff would prefer to have an easy life. Very unprofessional, would not recommend this hotel.
Stayed here for work for many nights during lockdown. Staff really friendly and helpful. Room service menu a bit limited eventually but when I mentioned it they came up with another dish that worked for me. Remembered my preferences. Lovely bathroom with great shower. Location ideal just off the Strand. They made a difficult time really good.
So we checked into the hotel on 28th December under Tier 2 restrictions. Room was nice enough albeit a little tired , but we were here for 4 nights including NYE . So all good so far , come Thursday 31st at approx 15.00hrs , having been shopping, we were just getting into the lift when reception beckoned us over . Hi guys are you here on business? Errrrr no we’re not . Ok well you’ll have to leave because we’ve now changed Tiers and can’t accept leisure bookings ! Ok so you knew this at midnight yet you’ve waited until you just happened to spot us walking into the hotel at 3pm in the afternoon to tell us we need to vacate the room IMMEDIATELY! So here we are now essentially stranded in Liverpool trying to get back to Carlisle . The duty manager couldn’t have been less interested and also advised us it was the government to blame not him ? Well it wasn’t the government who waited until 3pm to tell us to vacate was it basically stranding us . We were also threatened with the police if we didn’t vacate immediately! So we may or may not get home today clearly the hotel have absolutely no duty of care to it’s guests but it’s ok because the manager said sorry ! …
We booked a double room, half board. The room was lovely and clean. We went to have our evening meal to be told they were fully booked!! Eventually after a little chat we managed to sit and eat at a reasonable time. This hiccup could have been avoided if we had been informed of the process when booking or in the booking confirmation. We could not fault the food and service, portion sizes excellent! Sadly we were disturbed for the majority of the night by noisy neighbours!!! Sure their was a party going on with 'lots' of people in the room next door!! We didn't starve at breakfast. Full cold and hot breakfast available. We will stay again...hopefully have quieter neighbours!!
I would highly recommend the Hotel Indigo. Absolutley spotless, bed so comfy,big fluffy white towels, dressing gowns and slippers also provided. Close to the centre for shopping. Discounted car parking. Staff couldn't do enough for you. I would just like to mention Julie who served us at Breakfast both days. We have never been to Liverpool before and Julie was so helpful as to what was around and where to go, Julie was so attentive at Breakfast also, we wanted for nothing, the Breakfast was 👌. We would definatley stay at the hotel again if we returned. Fantastic work ladies and gents, Higly recommend. 5 ⭐ We felt very safe with the current Covid situation.