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Mercure Liverpool Atlantic Tower Hotel

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1,863 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Liverpool Atlantic Tower Hotel
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Showing 1,784: English reviews
Liverpool, United Kingdom
Reviewed 24 June 2015

Stayed at this hotel just after Easter with my partner we found a really good deal to stay and dine including brekkie staying in a junior suite! The hotel itself is lovely and has a bar and restaurant/lounge, everywhere is spotlessly clean and staff are lovely! We had a booking for afternoon tea at Panoramic 34 and went to hotel...

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Helpful?
1Thank David0ff82
Nikki P, Guest Relations Manager at Mercure Liverpool Atlantic Tower Hotel, responded to this review

Dear David0ff82 Thank you so much for the 5* review on tripadvisor. We share all feedback with the team so we will address the points you raised, in order to improve the guest experience. I am really sorry you were disturbed by some fellow guests; for future reference once any issue is brought to the Duty Managers attention they can...

Reviewed 23 June 2015 via mobile

Group of 12 stayed 19th-21st June for a birthday weekend. Hotel is in a good location 5 minute walk to Liverpool one, 5-10 mins to Albert docks and Matthew street. Staff friendly and helpful, rooms comfortable and clean. Breakfast is lovely, plenty of variety. Lovely terrace in the bar on 2nd floor. Will stay here again on next visit to...

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Helpful?
2Thank Cheryl-T-1313
Nikki P, Guest Relations Manager at Mercure Liverpool Atlantic Tower Hotel, responded to this review

Dear Cheryl-T-1313 Thank your for the review of your recent stay on tripadvisor. I am delighted you had a lovely birthday weekend and the unique location offers easy access to all that Liverpool has to offer. The Terrace is a great feature of the hotel and I am pleased you enjoyed breakfast too. I am glad you would choose to...

Wirral, United Kingdom
Reviewed 23 June 2015 via mobile

Spent a relaxing couple of nights here again last week, stayed in the Queen Victoria suite just fabulous, comprised of a large seating area with flat screen TV, comfortable 3 piece suite, fridge, expresso machine plus the usual tea/coffee etc,. Cosy Bedroom area with another flat screen TV, plenty of mirrors, wardrobe and drawer space, bathroom with his and hers...

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Helpful?
2Thank duney
Nikki P, Guest Relations Manager at Mercure Liverpool Atlantic Tower Hotel, responded to this review

Dear duney, Thank you very much for taking the time to write a lovely 5* review. I am so pleased you had a relaxing break and you enjoyed the facilities of the Queen Victoria Suite. I am delighted you felt extremely well looked after by the team and the special mentions are certainly always appreciated. With lots of choice for...

Shrewsbury
Reviewed 22 June 2015

When we arrived we were seen to by an extremely grumpy woman who clearly did not want to be there! She took our reservation details and told us to sign for our room cards. She did not explain to us which floor our room was on so we had to ask. She was extremely rude and not a great first...

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Helpful?
1Thank FoooodGloriousFooood
Nikki P, Guest Relations Manager at Mercure Liverpool Atlantic Tower Hotel, responded to this review

Dear Foodie2404, Thank you for your review on tripadvisor. Please accept my apologies for the lapse in standards. Staff helpfulness and friendliness is an area we normally score highly on so it is disappointing that you experienced poor service on your recent stay. All bedrooms have individual temperature controls and housekeeping should set the room to an optimum temperature for...

Oxford, United Kingdom
Reviewed 21 June 2015

Stayed for 2 nights whilst attending a wedding. The staff were so nice and friendly; we got the impression nothing would be too much trouble. Room view superb, biggest bed we have ever seen and so comfortable. Breakfast varied and delicious. Would stay again like a shot. Would have had 5 stars but bathroom desperate for an unpgrade-chipped bath, old...

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Helpful?
2Thank S00ze_12
Nikki P, Guest Relations Manager at Mercure Liverpool Atlantic Tower Hotel, responded to this review

Dear S00ze_12, Thank you for your review on tripadvisor, I am so pleased you had a good stay whilst attending a wedding. Maintenance has been informed about the bathroom issues and they will be escalated. I am pleased you enjoyed breakfast and the bedroom was comfortable with great views. The team are genuinely really keen to please so I am...

Newton Abbot, United Kingdom
Reviewed 21 June 2015

I stayed here for one night on business, The hotel is about 20 minutes walk from Lime Street station and very handy for the waterfront. Check in was painless and the staff were welcoming and helpful. My room was fine - some of the decor had seen better days but it was spotless and the beds were very comfy. I...

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Helpful?
1Thank Maggie H
Nikki P, Guest Relations Manager at Mercure Liverpool Atlantic Tower Hotel, responded to this review

Dear Devonvillamaid, Thank you for your review on tripadvisor. I am delighted you felt most welcome by the team and the location and room suited your requirements. We do offer fast free Wi-Fi up to 100Mb through out the hotel so I am concerned that your Wi-Fi was slow and will get this checked. I am pleased you would choose...

Leicester, United Kingdom
Reviewed 16 June 2015

Ideally situated for Liverpool city centre and for the ferry or tunnel over to the Wirral. Along with my husband and sometimes on my own I have stayed at this hotel on numerous occasions and can honestly say with hand on heart this is the the best hotel we have stayed at. The staff are so friendly and courteous, in...

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Helpful?
3Thank CarrieWebb1940
Nikki P, Guest Relations Manager at Mercure Liverpool Atlantic Tower Hotel, responded to this review

Dear CarrieWebb1940, Thank you so much for the wonderful 5* review. We share all feedback with the team and I know they will be greatly encouraged by your comments and praise. I recognise there is a lot of choice of accommodation in Liverpool and so I am really pleased the Atlantic Tower is your first choice when staying in Liverpool....

Edinburgh, United Kingdom
Reviewed 13 June 2015

Good sized meeting rooms though a plllar in the large one restricted views. Excellent tea/coffee break provisions. Dinner menus remained the same throughout the stay. Poor gluten free provision - more a case of what you couldn't have rather than what you could. No gluten free cereals at breakfast ( these were provided at Thistle London hotel on Hyde Park)...

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Helpful?
Thank 513scott
Nikki P, Guest Relations Manager at Mercure Liverpool Atlantic Tower Hotel, responded to this review

Dear 513Scott, Thank you for your feedback following your recent stay on business. I have shared you comments with Food & Beverage team and as a result of your comments they will ensure they are geared to supplying more gluten free products in future. I am pleased you liked the hotel location and found it convenient for exploring the city....

Lincoln, United Kingdom
Reviewed 12 June 2015

this hotel is lovely clean, lift`s to all floors,with Large king size bed 8ft wide, the hotel is right in the centre of Liverpool ideal for trip on mersey 2 min walk to the ferry terminal ,lots to see and do also a verry large shopping centre well worth going ,

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Helpful?
3Thank malc72
Nikki P, Guest Relations Manager at Mercure Liverpool Atlantic Tower Hotel, responded to this review

Dear malc72 Thank you so much for your wonderful 5* review. I am pleased you found the hotel lovely and clean and you liked the king-size bed. Liverpool is a great city so I am glad you found the hotel conveniently located for seeing all the sights. I do hope we can welcome you back in the not too distant...

Leeds, United Kingdom
Reviewed 11 June 2015

The Atlantic Tower hotel is full of character. Externally it looks like a ship stern internally it looks like a cruise liner with it smart wooden doors. The room was clean and spacious with a view across the Mersey. Everything was working perfect including the Wi-Fi. Breakfast was complete with smoked salmon on request. Dinner was varied and all food...

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Helpful?
5Thank foxgrump
Nikki P, Guest Relations Manager at Mercure Liverpool Atlantic Tower Hotel, responded to this review

Dear foxgrump, Thank you for the wonderful 5* review. I am so pleased you had a brilliant 5 night stay and you liked the location and our unique building. I am delighted you found your room clean and comfortable and you enjoyed the variety of food for both breakfast and dinner. Keith has been a long serving employeefor many years...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Set on the banks of the River Mersey, The Mercure Atlantic Tower Hotel, is the ideal place to discover the great city of Liverpool. Overlooking the Royal Liver Building and the Dock Front - a UNESCO World Heritage Site - The Atlantic Tower Hotel is a welcoming, contemporary hotel in the heart of Liverpool, within walking distance to the Beatles Story museum, Tate Liverpool and many other attractions. ... more   less 

Additional Information about Mercure Liverpool Atlantic Tower Hotel

Address: Chapel Street, Liverpool L3 9RE, England (Formerly The Atlantic Tower Hotel)
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Price Range: €51 - €206 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Liverpool Atlantic Tower Hotel 4*
Number of rooms: 225
Reservation Options:
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Also Known As:
Atlantic Tower, Liverpool Hotel Liverpool
Atlantic Hotel By Thistle Liverpool
Thistle Hotel Liverpool
Thistle Liverpool
Mercure Liverpool Atlantic Tower Hotel
Hotel Style:
#20 Romantic Hotel in Liverpool
#20 Luxury Hotel in Liverpool
#29 Family Hotel in Liverpool
#29 Business Hotel in Liverpool
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Liverpool Atlantic Tower Hotel staff and other travellers.
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Questions? Get answers from Mercure Liverpool Atlantic Tower Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Just book it!!!!!”
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“river view room ase a must”
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“No double glazing on our room on 11th floor, slight road noise but made up for by the great views.”
 of 5 bubbles SunnyDayLucy, 1 Dec 2016 | Read review
“Design of hotel assures all guests a view”
 of 5 bubbles pluvian, 27 Nov 2016 | Read review
“Choose another hotel.”
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