Coming to Liverpool driven 4.5hrs and must of circled the dreaded road works in Liverpool town centre hard to find my hotel at 8pm after a long morning at work. I must admit I was a really miserable sod, I must of called reception about 5times complaining I can’t find the hotel, then couldn’t locate the parking which is in the shopping centre with not much signage - I just had enough. But through all of this I didn’t realise I had been dealing with the same happy smiling lady. So now when got to the desk to the same lady who took all my moaning and sadness she still was cheerful and polite and gave such a good service it actually cheered me up along with coming to a pleasant room. Her name is Erin, she is a star and I wish there were more like you at hotels.
I rarely give 5 stars but what sets this hotel apart at the moment is the staff. Difficult times as we all know but every member of staff I’ve dealt with has been super friendly and really helpful. From delivering crockery and cutlery to the rooms, helping out with takeaway deliveries during this lockdown through to arranging a very last-minute breakfast bag at 0530 in the morning for an urgent check-out, they’ve been brilliant. Had chances to chat with those on duty and they’re so happy to help out and they all appreciate the fact that they have a job. Hotel spotless with plenty of sanitiser located everywhere and controlled entry/exit at the front.
Holiday inn, right across from lime Street train station, fantastic location, comfy beds sainsbury next door. Breakfast was Amazing, Kathy & staff in the restaurant were great, couldn't do enough for you, she great at her job, credit to the hotel, will be back definitely great hotel.
We have just returned from a two night stay at this hotel, magnificent location! Staff were so helpful, Debbie on reception was so lovely, acknowledge us everytime we passed through reception. Stacey (i think) on bar Saturday afternoon Customer Service was great! Will definitely stay on out nect visit to Liverpool.
Stayed here for a night on our first wedding anniversary. Perfect location, immaculate room, amazing staff. Chani and Debbie were both amazing, a real asset to the team - they gave us perfect check-in/check-out experience. I have forgotten the name of the lady in the restaurant, she's lovely too and hardworking. Food was a little bit dry, but still great. Would definitely be back here.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing