I stayed at this hotel last Sept for a short break after lock down in 2020, The hotel is pleasant but I uncounted a problem with a faulty iron in the room when trying to use the iron the front plate fell forward and burnt my finger leaving a very nasty visible scar , The hotel staff quickly took the faulty iron away and so say disposed of the evidence and awarded me 1000 IHG points as compensation which is a joke in it's self. I am interested if anything similar has happened with this particular holiday inn.
Decided to stay here for the first time lovely hotel with great views of the docks. Room is nice size, bed comfy, great shower and the food was tasty especially breakfast. had no problems at all the staff were so helpful and very friendly had fantastic service throughout our stay. Will definitely be staying again thank you.
We go to Liverpool for long weekends several times a year and have stayed at most hotels over the years including the Hilton but the Holiday Inn Express is our absolute favourite. The staff are so friendly, the rooms are large with super comfortable beds and everywhere is really clean. The rooms look our over Albert Dock. The free breakfast is a bonus and one of the nicest we’ve had. We stayed here with friends just before restrictions hit Liverpool and the hotel were really careful in managing the Covid risk without being too obtrusive. Really well handled. The location is just perfect being on Albert Dock with lots of great restaurants and bars on the doorstep and The Beatles Story just a short walk away. Can’t recommend highly enough.
I had previously stayed at the nearby Premier Inn but the bedrooms in the Holiday Inn Express looked so much bigger. Unfortunately ours wasn’t and with the sofa bed out we could hardly move so wished I had returned to the Premier. Covid restrictions here meant no housekeeping, choosing your limited breakfast and eating it from a paper bag. The experience was not great. It was no fault of the staff who were on the go all the time. I think covid has been used for portion control and keeping staff to a minimum. The passageways by contrast were huge. The beds were comfortable. The hotel was handy for the sites and shopping and the view from the room over the docks was lovely.
This would be our 3rd stay at the holiday inn, Liverpool Albert socks, so many great memories of trips up to Scotland, this year not so much. Covid precautions seemed pretty good, room was clean, tidy, outside windows filthy as always so no amazing photos of the docks but we knew that from previous stays. Third floor, 6pm, shower broken and no hot water, of course, what do you, well you suck it up and finish your shower because, well there isn’t much else you can do. So on leaving the building for dinner we decided to inform reception, not necessarily to get any money but just to get an apology or maybe a complimentary drink at the bar. What was the response, oh yer, sorry, that sometimes happens with the boiler, you should have called down at the time and we could have flicked it back on for you. Seriously, text book complaints procedures 101, if the customer doesn’t complain at the point of problem they have no case, make sure you make the point. Sure wait, I will stop mid shower, with soap in my hair, soaking wet, stop and ring reception and then wait for 30 minutes for the water to heat back up again. Oh sorry you should have rang down straight away, can I get maintenance in your room now to fix the shower, no sorry, it’s a bit late now and all out stuff is out. We won’t be coming back, not because the shower was broken, these things happen, not because there was no hot water, again, busy day, lots of people, 3rd stay, never happened before, just unlucky, why because they didn’t care about the customer, and with everything going on, the customer is the person who keeps people in jobs, writes good reviews and keeps coming back. Approach with caution, check the water (and shower) on check in, oh and don’t expect a nice photo of the docks. Coincidently, the water was still cold at 10pm when we got back from dinner 🥶…