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Holiday Inn Express Liverpool-Albert Dock

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Holiday Inn Express Liverpool-Albert Dock
Holiday Inn Express Liverpool-Albert Dock
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1,404 Reviews from our TripAdvisor Community

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Showing 1,308: English reviews
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england
Reviewed yesterday NEWvia mobile

We stayed for an evening and was pleasantly surprised how nice the room is, very spacious and we were overlooking the big wheel. The check in was quick and the staff very nice. The only thing I would say about the room is it could be quite hot I imagine in summer, there's no air conditioning and the window only...

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Helpful?
Thank jake97
Fife, United Kingdom
Reviewed 3 days ago NEW

This hotel is in a lovely location and rooms are very nice . Breakfast selection was good. Unfortunately though this is where positives end . I would not advise anyone to stay in this hotel . Our locked hotel room was burgled whilst we were at breakfast . All our personal possessions were stolen . Members of the public can...

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Thank hamish49
Weymouth, United Kingdom
Reviewed 4 days ago NEW

This was my first visit to Liverpool. Cannot recommend the staff enough for taking such time to take care of me, loved it here! Will definitely return! Breakfast was excellent! The old building has been lovingly refurbished, Albert Quay is in a great location.

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Thank gaye_mayger
HIEXAlbertDock, Guest Service Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Thank you for your 5 start review of the hotel. We are in the perfect location on the Albert Dock being so close to main amenities, and are lucky to be in the old converted Albert Dock as this adds a lot of character to the hotel. Thank you for your kind words about the team I will be sure...

Reviewed 4 days ago NEW

Exactly that, no wifi and that means no email or news or surfing... Arghhhh Well they didnt even offer me any complimentary drink... sad people not a good way to stand behind a brand. Other than that small fiasco room was a typical express experience you get what you pay for!

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Thank Jinggling A
HIEXAlbertDock, Guest Service Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Thank you for taking the time to review our hotel. Our hotel has a 24 hour reception available and will be happy to assist you with ant issues during your stay. Please accept my apologies. I will pass on your feedback to our team.

Manchester, United Kingdom
Reviewed 4 days ago NEWvia mobile

This hotel was practical as we just needed a bed for the night after an evening celebrating on the docks. Our room was very small and was absolutely boiling. We couldn't manage to open the windows and there was no air conditioning. Therefore we had an uncomfortable and restless nights sleep. The decor is very old fashioned also. Despite this,...

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Helpful?
Thank hegwills
HIEXAlbertDock, Guest Service Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Thank you for taking the time to review our hotel. We have a 24 hour reception available who would have been able to assist you during your stay. We do have portable fans available for our guests if they wish to request one. I will be sure to pass on your kind words to our team.

Bedford, United Kingdom
Reviewed 5 days ago NEW

The Holiday Inn Express is in a great location on the Albert dock, short walk into Liverpool One. There is many pubs and restaurants nearby, I would definitely recommend the Smugglers Cove just two door down. We was very lucky to be hosted by IHG Liverpool Cluster Hotels, who organised a amazing walking tour with Charlie who was full of...

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Helpful?
Thank lauraemery2017
HIEXAlbertDock, Guest Service Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Thank you for your 5 star review. We are in the perfect location on the Albert Dock with some amazing views overlooking the River Mersey, the Liverpool Eye or overlooking the Albert Dock with Liver Building in the background. There are some great restaurants to choose from around the docks, Smugglers cove has a lovely menu and tailor well to...

Lancaster, United Kingdom
Reviewed 6 days ago NEWvia mobile

Great location, great room, great staff. Arrived to find our room very hot, turned heater off so soon sorted. Only problems started once we went to bed. Bed has some sort of topper on, think it must have been synthetic material as it made us very hot. Plus for me made the bed too soft. The pillows we were given...

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Helpful?
Thank jandlhixxy
HIEXAlbertDock, Guest Service Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Thank you for your review of our hotel. Please accept my apologies for the issues you have had during your stay with us. We do have a 24 hour reception who are available and would have quickly dealt with the issues during the night. I will pass on your comments to our housekeeping department regarding the bedding and the pillows....

Flintshire, United Kingdom
Reviewed 1 week ago

Opposite the Liverpool Arena,short walk to Hop on Hop off buses. Great view from room either Albert Dock or The River Mersey Excellent hotel,includes breakfast,would stay there again. Not far to City Centre

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Thank Allan S
HIEXAlbertDock, Guest Service Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

We thank you for taking the time to review our hotel and your recent stay with us. Our location is superb right near many attractions and shopping in the city center. Hop on Hop off has a stop right near the hotel which i'm you got on or off at. Thank you for choosing to stay with us we look...

Reviewed 1 week ago via mobile

Spent five days at the hotel after traveling from Australia, can't thank Gary and his crew enough, nothing was a problem for them and they went of there way to make my stay as enjoyable as possible, will definitely come back and stay at the hotel, staff like this are hard to find , they are a credit to liverpool...

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Thank Dfhklll
HIEXAlbertDock, Guest Service Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Thank you for a 5 star review and for your kind words regarding staff I will be sure to pass on your comments to Gary and the nights team. Glad to hear the staff went that extra mile to make your stay that little bit better, we look forward to welcome you back to the hotel on your next trip...

Dundee, United Kingdom
Reviewed 1 week ago via mobile

Very nice hotel on waterfront and Albert Dock at a very reasonable price. Got an upgrade on room on arrival which was ideal. Nice comfortable spacious room with good facilities. Perfect location for waterfront and central town, will stay again. Great breakfast in morning too !

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Helpful?
Thank Gauldie2015
HIEXAlbertDock, Guest Service Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Thank you for a 5 star review, we understand there is a lot of competition in the city when it comes to hotels. We are glad to hear you enjoyed your stay with us and will be coming back so we look forward to seeing and welcoming you back again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Express by Holiday Inn Liverpool has been developed within the Britannia Pavillion, Albert Dock. A group of 19th Century Grade one listed warehouses, made entirely from cast iron & red brick. The Albert Dock is now the largest group of Grade One listed buildings in the UK and as such the Express by Holiday Inn Liverpool has retained many of the original features. Today the Warehouse has been beautifully renovated and now offers 135 bedrooms, which offer choice and flexibility to business and leisure clients alike. All rooms feature Wi-Fi, modem points, direct dial telephones, power showers, hairdryers, tea/coffee making facilities and fully interactive colour TV's showing Sky TV & Pay Movies. Our conference rooms can accommodate up to 35 delegates and also have their own unique decor. Also located in The Albert Dock are numerous quality restaurants and bars all within a minutes walk. Be sure to book a table at weekends. We are located just five minutes walk from Liverpool's vibrant town centre where you will find one of the busiest and friendliest nights out in the country. The hotel is situated opposite the New Echo Arena and BT Convention Centre. ... more   less 

Additional Information about Holiday Inn Express Liverpool-Albert Dock

Address: Albert Dock, Liverpool L3 4AD, England
Region: United Kingdom > England > Merseyside > Liverpool
Price Range: €72 - €208 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Liverpool-Albert Dock 3*
Number of rooms: 135
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Also Known As:
Holiday Inn Express Liverpool-Albert Dock Hotel Liverpool
Holiday Inn Liverpool
Hotel Style:
#25 Family Hotel in Liverpool
#30 Business Hotel in Liverpool
#32 Romantic Hotel in Liverpool
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Liverpool-Albert Dock staff and other travellers.
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Silverton, Oregon
over a year ago
West Sussex
over a year ago
2 months ago

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Questions? Get answers from Holiday Inn Express Liverpool-Albert Dock staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room with Albert Dock view”
 of 5 bubbles gaye_mayger, 24 Mar 2017 | Read review
“Request a room overlooking the Mersey, good day and night.”
 of 5 bubbles JacquelineP514, 13 Mar 2017 | Read review
“Ask for a river view”
 of 5 bubbles Mr_H_thoughts, 4 Mar 2017 | Read review
“I would avoid this hotel completely”
 of 5 bubbles LorraineP189, 27 Feb 2017 | Read review
“Ask for a room by the river, We could see the Liver Building from ours.”
 of 5 bubbles lynnew441, 26 Feb 2017 | Read review
5 of 5