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Novotel Liverpool

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Novotel Liverpool
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2,119 Reviews from our TripAdvisor Community

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Showing 1,875: English reviews
Brighton, United Kingdom
Reviewed 17 August 2014

Stayed here on business for a few nights. Positives; free wifi (although you have to re-join per 24 hrs), nice foyer/bar area, friendly & helpful staff, great location. Room was pretty standard, aim for the higher floor possible to get a view, though. Separate w.c. from bathroom, which is a better layout in my mind. Breakfasts were very busy -...

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Helpful?
Thank CatterD
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review

Dear CatterD Thank you for providing a review of your recent stay here with us. I'm happy to hear you enjoyed our location and that our staff were friendly and helpful. I'm sorry you were disappointed with breakfast. I will pass on your comments to our chef so that we may avoid these issues in the future. We look forward...

Reviewed 16 August 2014 via mobile

This is the second time I've stayed in this hotel.great location friendly helpful staff , great breakfast love the pancake maker! Really comfy beds and dark quiet rooms. The room wasn't as clean as the last time I stayed door had sticky hand prints and shower wall grubby .Also was really disappointed that the pool was not ready in the...

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1Thank katieson
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review

Dear katieson Thank you for providing a review of your recent stay here with us. I'm very happy to hear you enjoyed our location, that our staff were helpful and friendly and that you had a great breakfast. I will pass on your comments regarding housekeeping. I'm glad it didn't affect your stay too much and that you plan to...

San Francisco, California
Reviewed 16 August 2014

I am a very loyal Accor Hotels member and my family and I mostly stay at Novotels whenever we travel. Unfortunately, this one did not live up to our expectations. The hotel itself is okay, although a bit on the small side; however, what disappointed me most was the lacklustre service we got from the staff. When we arrived, our...

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Helpful?
Thank deniseacole
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review

Dear Deniseacole Thank you for providing a review of your recent stay here with us. I am very sorry to hear about the issues you encountered, please be assured it is not our usual standard of service. I would like to look into these matters for you and send you a response. I will be in touch in due course....

sheffield
Reviewed 16 August 2014

My wife and I stayed for one night as a double 65th birthday getaway. Hotel was clean and tidy,pleasant helpful staff. Our room was quite big,clean and well presented. Hotel in a great location for city centre,Liverpool One shopping and Albert Dock being a short walk. Altogether a very enjoyable stay. Cannot comment on hotel food as we ate out...

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Helpful?
Thank Alan G
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review

Dear Alan G Thank you for providing a review of your recent stay here with us. I'm happy that you chose to spend your joint 65th Birthday with us, I hope you enjoyed celebrating in Liverpool. I'm glad that the hotel was clean and tidy and that our staff were pleasant and helpful. We look forward to seeing you again...

Bangor, United Kingdom
Reviewed 16 August 2014 via mobile

We stayed in this hotel for two nights in August as my partner was having laser eye treatment at a clinic in Liverpool. We found a secure car park at the end of he street to park our car for £20 for 2 days, which was about 300m from the hotel. We were able to check in slightly earlier than...

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Thank TheFusyOne
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review

Dear TheFusyOne Thank you for providing a review of your recent stay here with us. I'm sorry that your room felt small, we do try to explain to people who book direct with us that once a room has a cot and sofa bed it won't leave any floor space in the room. We have some Executive rooms that offer...

Charleston, South Carolina
Reviewed 16 August 2014 via mobile

The place is pretty clean, location is pretty great, we can walk to Liverpool one and Albert dock. There are no outlets by the bed. And the rooms all consist of one double bed and one pull out couch. I think this is a poor arrangement. And so would anyone who has ever slept on a pull out couch. Otherwise...

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Helpful?
Thank Eliza P
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review

Dear Eliza P Thank you for providing a review of your recent stay here with us. I'm happy to hear that the hotel was clean and the location was great. I'm sorry you did not enjoy the room lay out. We do have other rooms available in the hotel that perhaps were not available during your stay. We hope to...

London, United Kingdom
Reviewed 15 August 2014

Had requested pre-booking that a baby cot be in the room. Elevator's were not working properly with our card, it wouldn't swipe. Got to room - no cot of course. Phoned reception asked for cot. Waited an hour - no cot! Went down to reception asked again - we were going out for tea and would be back late. Came...

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Helpful?
Thank Bl567S
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review

Dear Bl567S Thank you for providing a review of your recent stay here with us. I'm sorry to hear you had some issues during your stay. I would like the opportunity to resolve them in some way for you. Please contact me directly and I will look into the matters for you. Kind Regards Matthew Brett

Bristol, United Kingdom
Reviewed 13 August 2014 via mobile

Close to the city centre, restaurants and bars nearby, easy access to the Docks and Echo Arena. Parking is at the Q Park across the road above the small supermarket, handy if you don't want to eat out. The hotel would benefit from negotiating special guest rates for the expensive car parking. Breakfast is more than ample and sets you...

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Helpful?
1Thank Tony O
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review

Dear Tony O, Thank you for reviewing your recent stay at Novotel Liverpool. I am glad to hear that you found our central location to your liking, and also that you enjoyed breakfast at the hotel. We do have a negotiated 30% discount with the Q Park located adjacent to the hotel on Hanover/ Gradwell street. Vouchers for this can...

Bandung, Indonesia
Reviewed 13 August 2014 via mobile

The hotel that is in the City of Beatles and Football give us their own comfort. A very good internet access, and the room that is comfortable and wide making families feel comfortable. As one of the member of Accord, Novotel Liverpool is very comfortable and has employees that are friendly. The TV channels are complete and clear also the...

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Helpful?
1Thank Parlindungan M
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review

Dear Parlindungan M, Thank you for taking the time to review your recent stay with us at Novotel Liverpool. I am delighted to hear you enjoyed your stay with us and enjoyed our family friendly bedrooms. I am very pleased to hear you found our staff friendly and also enjoyed dining in our restaurant. We hope to welcome you back...

Liverpool, United Kingdom
Reviewed 12 August 2014 via mobile

Arrived at the hotel and greeted by a very smiley liam who made us welcome and informed us we were the guest's of the day which meant we were given a free upgrade to an executive room, lovely spacious bed bright bathroom and super clean and a nice touch a hand written card from the hotel manager mr brett...thank you...

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Helpful?
Thank mrkelly72

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Banquet Room

Additional Information about Novotel Liverpool

Address: / Gradwell Street 40 Hanover Street, Liverpool L1 4LN, England
Region: United Kingdom > England > Merseyside > Liverpool
Price Range: €72 - €206 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Liverpool 4*
Number of rooms: 209
Reservation Options:
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Also Known As:
Novotel Liverpool Hotel Liverpool
Hotel Style:
#4 Green Hotel in Liverpool
#14 Luxury Hotel in Liverpool
#15 Business Hotel in Liverpool
#17 Family Hotel in Liverpool
#27 Romantic Hotel in Liverpool
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Liverpool staff and other travellers.
26 questions
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Questions? Get answers from Novotel Liverpool staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“they are all good”
 of 5 bubbles EdwardN396, 18 Dec 2016 | Read review
“Ask for a quiet room preferably at the back of the hotel”
 of 5 bubbles GrizwaldsRamsey, 17 Dec 2016 | Read review
“Take your swimwear ... pool and steam room lovely”
 of 5 bubbles Gill504026, 7 Dec 2016 | Read review
“Choose a room away from the noisy streets if possible.”
 of 5 bubbles iestatiptra, 3 Dec 2016 | Read review
“It's up to the individual,if you ask what you want you might get it if they arnt busy”
 of 5 bubbles paulineb839, 28 Nov 2016 | Read review
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