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Hilton Leicester

1,625 reviews
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Traveller (170)
Room & Suite (89)
Dining (22)
Overview
  • Excellent29%
  • Very good38%
  • Average19%
  • Poor9%
  • Terrible5%
Travellers talk about
“health club”(19 reviews)
“retail park”(25 reviews)
“good size”(56 reviews)
Free Internet
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
All hotel details
Offers from Hilton Leicester
Special Offer: Advance Purchase
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,625)Write a Review
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All reviewshealth clubretail parkgood sizeleisure facilitiesfamily roomtwo double bedsbreakfast was excellentlarge roombusiness tripexcellent value for moneyfosse parkcity centremotorwaygymsofajunction
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271 - 275 of 1,611 reviews
Reviewed 9 February 2017 via mobile

Not at all what I expected from a Hilton. Run down, aging furniture. Stained carpets. The most ancient TV I've seen in a long time! Felt like id gone back in time! Oh and the top it off the shower wasn't working properly..hot..cold..boiling..cold..never again!More

Thank laurensb87
Response from GM_HiltonLeicester, General Manager at Hilton LeicesterResponded 20 February 2017

Dear laurensb87, Thank you for taking the time to post your feedback on Trip Advisor after your recent stay. I was sorry to hear that your expectations were not met on this occasion. Your feedback has been shared with our management team so that we...More

Reviewed 9 February 2017 via mobile

Quick & easy check-in upon arrival, staff were pleasant & friendly. The room was large, it had all the expected amenities including a desk, sofa, tea & coffee making facilities etc. The bed was comfortable. Restaurant was brilliant for both breakfast and evening meal. Would...More

Thank Ben P
Response from GM_HiltonLeicester, General Manager at Hilton LeicesterResponded 20 February 2017

Dear Ben P, Thank you for posting your feedback on Trip advisor after your recent stay. It was great to hear that you enjoyed your stay with ourselves and that you enjoyed the amenities we provide. I hope we will see you again soon. kind...More

Reviewed 9 February 2017

Stayed here for one night recently. This Hilton was such a disappointment. I have stayed in many excellent Hilton hotels in the UK, but this one was certainly not up to scratch. The brown sofa in the room had horrible disgusting marks on it, and...More

Thank HKAL
Response from GM_HiltonLeicester, General Manager at Hilton LeicesterResponded 20 February 2017

Dear Hkal, Thank you for taking the time to post your feedback on Trip Advisor after your recent stay. I was sorry to hear that your expectations were not fully met on this occasion and apologise for the disappointment this caused. Your feedback has been...More

Reviewed 8 February 2017 via mobile

Appalling customer service by two members of staff Clare - Restaurant Supervisor and Suzanne - Duty Manager, we were refused entry to breakfasts restaurant because my 4 year old wearing her sleeping gown and slippers. I was shocked to she Hilton had such people employed...More

Thank ShuksM
Response from GM_HiltonLeicester, General Manager at Hilton LeicesterResponded 20 February 2017

Dear ShuksM, Thank you for taking the time to post your feedback on Trip Advisor after your recent stay. We are grateful for your feedback and have addressed the issues raised both internally at the hotel and also directly with yourself. We hope to see...More

Reviewed 6 February 2017 via mobile

I travel a huge amount, working for a large charity where expenses such as hotels are (quite rightly) on a tight budget. For this particular trip, I found myself in desperate need of a hotel in Leicester last minute. Unfortunately nearly everywhere had sold out,...More

Thank Claireylou24
Response from GM_HiltonLeicester, General Manager at Hilton LeicesterResponded 20 February 2017

Dear Claireylou24, Thank you for taking the time to share your feedback regarding your stay on Trip Advisor. We are grateful for your feedback. Whilst I appreciate there is a charge for wi-fi in our rooms, we do provide it complimentary in all of our...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Internet
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Multilingual Staff
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$88 - US$192 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Leicester
#5 Family Hotel in Leicester
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$88 - US$192 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Leicester
#5 Family Hotel in Leicester
Room types
Non-Smoking Rooms, Suites
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Traveller (170)
Room & Suite (89)
Dining (22)
Pool & Beach (2)
Business Centre & Event Rooms (3)
Questions & Answers
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lindylou53-10
31 August 2017|
AnswerShow all 3 answers
Response from Gene C | Reviewed this property |
Yes they do and very helpful staff
0
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Room Tips
"Don't get a room here...."
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"All rooms very accessible with lifts and large rooms"
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"become a Honors member and get free upgrades."
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"Go for mini suite"
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