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New Hacketts Hotel

Booking.comUS$73*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$90*
US$73*
US$90*
US$90*
US$73*
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New Hacketts Hotel
New Hacketts Hotel
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534 Reviews from our TripAdvisor Community

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Showing 533: English reviews
Henley-in-Arden, United Kingdom
Reviewed 27 February 2017

Just returned from a long weekend here with a group of friends and family. Yes the rooms are small, yes views from some of the rooms are less than desirable, yes the management aren't very customer service savvy. BUT the beds are clean, the food is more than adequate the rest of the staff try very hard to help you...

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Helpful?
Thank biffaboo
New Hacketts H, Public Relations Manager at New Hacketts Hotel, responded to this review

We are glad that you were happy with your weekend away with us here at New Hacketts and that you enjoyed the food. Our staff do work very hard to ensure that your stay is enjoyable and we are pleased that you enjoyed our entertainment and were satisfied with the prices. We are however sorry to heat that you probably...

Fuerteventura, Canarias, Spain
Reviewed 27 February 2017 via mobile

Stayed this weekend Fri til Sunday and I can say hand on heart extreme value for money. We are lucky to fly all over the world and have stayed in 6 star luxury hotels but this was about friends, catching up and a room for the night. Yes the room was small but it was clean and tidy and we...

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Helpful?
Thank Jeremy T
New Hacketts H, Public Relations Manager at New Hacketts Hotel, responded to this review

Thank you for your lovely comments and we are happy to hear you had such a good stay here at New Hacketts. I will be sure to pass on your review with the other members of staff who you have written about. We have recently appointed a restaurant manager who has improved the service in this department. Thank you again...

Reviewed 27 February 2017 via mobile

Hotel recently refurbed; basic room, clean, small shower. Entertainment Friday and Saturday was excellent. Dining room organisation was shambolic and we had to wait an hour for our meal. Makes Fawley Towers look good.

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Helpful?
Thank MickeyMouse19
New Hacketts H, Public Relations Manager at New Hacketts Hotel, responded to this review

We are glad you enjoyed the entertainment that was provided and that you were happy with your room. We are sorry to hear that you had to wait so long for your meal and following this issue we have appointed a restaurant manager who has improved the service. Thank you for comments.

Reviewed 26 February 2017 via mobile

Terrible dirty disgusting hotel. Hell on earth. Glasses and cutlery cups etc filthy. Room tiny not enough space for two looked like an extra bed had been put in a single room told no chance for upgrade. Electric went off at night didn't go back on til about 9am following morning had to have a shower using torches on our...

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Helpful?
Thank Ethel1234
New Hacketts H, Public Relations Manager at New Hacketts Hotel, responded to this review

We are sorry to hear you did not enjoy your stay with us and that our cleanliness was below standard. Following our staffing issues we have appointed a restaurant manager who has improved the service in the restaurant. Again, we send our apologies to you and if you do decide to visit Blackpool again please get in touch and we...

Darlington, United Kingdom
Reviewed 22 February 2017

chaos reigns in diining room, no chief all indians with little idea who ordered what meal had 3 different people taking our order one night, wife ordered salad one night recieved a plate of lettuce & cheese. eventually got a proper salad.manager seems hell bent on trying to do it all himself, shower tray mpuldy had to sit on toilet...

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Helpful?
Thank Stuart C
New Hacketts H, Public Relations Manager at New Hacketts Hotel, responded to this review

We are glad you enjoyed the entertainment that was provided however we are sorry to hear about the rest of your stay with us. We have addressed our staffing issues since your visit and have appointed a restaurant manager. We hope that if you choose to stay with us again these matters will have improved.

Reviewed 19 February 2017 via mobile

Me and my Mam have just stayed here with national holidays and I would recommend this hotel to anyone, its clean and warm , lovely food and great customer service, great entertainment. Modern furniture as well definitely the best hotel we have stayed in Blackpool will definitely be returning.

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Helpful?
Thank xxxsukeyxxx
New Hacketts H, Guest Relations Manager at New Hacketts Hotel, responded to this review

Dear Miss Hurst, We are delighted that you have thoroughly enjoyed your visit with us here at New Hacketts Hotel. And more so, taken the time to enter this on tripadvisor. As a gesture of goodwill, we would like to offer you a complimentary upgrade should you visit us again in the near future. Very best regards Suzanne Sales Mgr

Todmorden, England
Reviewed 9 February 2017 via mobile

I stayed here for one night in a single room with ensuite. I cannot fault the room, it was spotless, newly refurbished with excellent facilities. I had to leave very early to get to work and expected to have to miss breakfast. However they sorted out cereal, toast and tea before I left at 6.30am. The staff were exceptionally friendly...

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Helpful?
1Thank tizzyrobertson
York, United Kingdom
Reviewed 23 January 2017

just had 4 nights stay again, had a great tjme my room 304 very clean and tidy, staff very helpful, the entertainment was good. a lot of the rooms have been up dated, will be back next year, for the price £80 for 4 nights you cant complain.

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Helpful?
1Thank richard t
New Hacketts H, Guest Relations Manager at New Hacketts Hotel, responded to this review

Dear Sir/Madam We are delighted that you have recently enjoyed your visit with us. It is very nice to see that our guests take the time out and enter a lovely review. We are looking forward to a busy season, so please do not hesitate to get your next stay with us guaranteed. Assuring you of our best attention and...

Glasgow, United Kingdom
Reviewed 7 January 2017 via mobile

I'm writing this on behalf of my mum who has just returned from a David Urqhuart mini break to see in the New Year in Blackpool. She stayed in a single room and paid £255 for 3 nights and 4 days. She got dinner bed and breakfast and 2 lunches. A warm,comfortable and spotless room. Room cleaned each day. Lovely...

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Helpful?
2Thank EwanCa
New Hacketts H, Public Relations Manager at New Hacketts Hotel, responded to this review

Dear Sir/Madam, Many thanks for your review. We are delighted that your mum thoroughly enjoyed her visit and we look forward to seeing her again in the near future. We would like to offer her a complimentary upgrade on her next visit. We are sorry that the buffet did not delight her. Unfortunately, we did also have staffing issues on...

Ayrshire, United Kingdom
Reviewed 3 January 2017

Travel to the New Hackett hotel with David Urquhart Coach Travel for Hogmanay break and it was a disaster. Hogmanay Gala Buffet was a shambles not enough tables for people to sit and the food was a disgrace. There was only one waiter working [he tried his best] bringing food to the buffet and there must have been about 100...

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Helpful?
6Thank 5Iandun
New Hacketts H, Guest Relations Manager at New Hacketts Hotel, responded to this review

Dear Sir, We are sorry that you felt the need to write a negative review. We do act upon all reviews and appreciated constructive criticism up to a point but to put a picture on tripadvisor of the items that you decided to put on your plate is not what we would have expected. We do sincerely apologise, and staffing...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Beachfront
  • Free Internet
  • Bar/Lounge
About the property
  • Beachfront
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
New Hacketts Hotel, situated on Blackpool's Queens Promenade, with the beach on your door step and transport links across the road. It's a short journey to the town centre and many of Blackpoo's famous attractions. New Hacketts is an excellent choice for families, couples or groups. 101 bedrooms, all en-suite with tea/coffee making facilities, some with sea views of the beautiful Irish Sea. Enjoy freshly prepared meals by our very talented chef! Then sit back and relax in our bar lounge and enjoy an evening of entertainment. Bar snacks and alcoholic beverages are available 24 hours on request. Our friendly and helpful staff are here to assist you with any requests or requirements to ensure you have a most enjoyable stay. ... more   less 

Additional Information about New Hacketts Hotel

Address: 14-20 Queens Promenade, Blackpool FY2 9SQ, England (Formerly Hacketts York House Hotel)
Region: United Kingdom > England > Lancashire > Blackpool
Price Range: €53 - €102 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — New Hacketts Hotel 2*
Number of rooms: 101
Reservation Options:
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Also Known As:
Hacketts York Hotel
Hacketts Hotel Blackpool
Hacketts York Blackpool
Hacketts York House Hotel Blackpool
Hotel Style:
#26 On the Beach Hotel in Blackpool
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Questions & Answers

Here's what travellers have asked, with answers from New Hacketts Hotel staff and other travellers.
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Questions? Get answers from New Hacketts Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay the extra for an upgraded room with sea views.”
Z9531VKgeorgeb, 20 Mar 2017 | Read review
“Take pot luck.”
RobertT19, 28 Feb 2017 | Read review
“Don't go for rooms on floor 2 they are prone to power cuts on the lighting.”
biffaboo, 27 Feb 2017 | Read review
“Got a problem go and see reception they will sort it”
928gerardw, 5 Dec 2016 | Read review
“we find all rooms to be fine”
R2213ROkeithb, 21 Nov 2016 | Read review
5 of 5
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US$73* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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