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Grand Metropole Hotel

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Traveller (1703)
Room & Suite (516)
Dining (24)
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Overview
  • Excellent10%
  • Very good17%
  • Average18%
  • Poor15%
  • Terrible40%
1 week ago
“Such a shame”
1 week ago
“dear for what it was”
AMENITIES
Free Internet
Breakfast Buffet
Non-Smoking Rooms
Restaurant
Bar/Lounge
Wheelchair Access
Meeting Rooms
3 Star Hotel
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,020)
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1,071 - 1,075 of 4,015 reviews
Reviewed 30 June 2016

We came from the US to visit my mum, we booked for two night in June 2016. Our first room had not been cleaned. My 80 year old mum found 3 vibrators in a drawer in her room, plus leftover clothes. The bathroom had not...More

1  Thank Maxine G
Response from Francis S, General Manager at Grand Metropole HotelResponded 6 July 2016

Dear Guest, Thank you for taking the time to post your comment on Trip Advisor. Please accept my apologies for those aspects of your stay that you were un-happy with. Your comments about the disappointing elements of you stay have been de-briefed with the appropriate...More

Reviewed 29 June 2016

Always been on my bucket list to stay here and when it came up on Groupon I thought why not! My wife and I opted for a midweek break and considering the amount of bad reviews we were not execting much if i'm completely honest!...More

Thank Harry A
Reviewed 28 June 2016

Booked in for a two night stay for our wedding anniversary. Arrived - no parking, even if you could park you had to pay normal parking charges as apparently their car park is run by the Council, therefore, anyone can park there, guest or not....More

Thank Jan E
Response from Francis S, General Manager at Grand Metropole HotelResponded 26 July 2016

Dear Guest, Thank you for taking the time to post your comment on Trip Advisor. Please accept my apologies for those aspects of your stay that you were un-happy with. Your comments about the disappointing elements of you stay have been de-briefed with the appropriate...More

Reviewed 28 June 2016

Filthy bathroom, curtains hanging off the rail and no hooks, windows closed but wind coming through all night, wall paper lifting off the walls due to damp. smaller bed than advertised, breakfast finished 9.30 on a sunday, no communication from reception on any times of...More

1  Thank 2458jross
Response from Francis S, General Manager at Grand Metropole HotelResponded 26 July 2016

Dear Guest, Thank you for taking the time to post your comment on Trip Advisor. Please accept my apologies for those aspects of your stay that you were un-happy with. Your comments about the disappointing elements of you stay have been de-briefed with the appropriate...More

Reviewed 28 June 2016 via mobile

My boyfriend booked us 2 night stay via Groupon. We always said from the outside the hotel looked great. It isn't. Desperately in need of financial backing to refurb it to a better standard. I can't believe it's owned by Britannia as they are a...More

Thank Christine F
Response from Francis S, General Manager at Grand Metropole HotelResponded 6 July 2016

Dear Guest, Thank you for taking the time to post your comment on Trip Advisor. Please accept my apologies for those aspects of your stay that you were un-happy with. Your comments about the disappointing elements of you stay have been de-briefed with the appropriate...More

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About
Amenities
Top amenities
Restaurant
Bar/Lounge
Free Internet
Hotel Amenities
Meeting Rooms
Banquet Room
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$48 - US$144 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$48 - US$144 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (1703)
Room & Suite (516)
Dining (24)
Pool & Beach (13)
Family and Play Areas (6)
Business Centre & Event Rooms (3)
Questions & Answers
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Andy R
11 January 2018|
AnswerShow all 7 answers
Response from james1liverpool | Reviewed this property |
Hi stayed there a few times always had clean tidy rooms you get what you pay for and all I want for my short stay is a clean bed clean room towels and that's what I get never had a problem I know it looks run down but there... More
0
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richard s
18 December 2017|
Answer
Response from Paul B | Reviewed this property |
No they don’t, neither does the manager! Waste of time
0
Votes
richard s
18 December 2017|
Answer
Response from paulyfb | Reviewed this property |
How would I know that????? It worked for us
0
Votes
Room Tips
"Dont bother"
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"Avoid 3rd floor, apparently smoking is allowed up there - avoid rooms without a sea view, all you'll see..."
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"room 360 overlooking the sea and north pier"
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"Modern hotel"
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