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Best Western Carlton Hotel

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Traveller (146)
Room & Suite (158)
Dining (40)
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Overview
  • Excellent25%
  • Very good39%
  • Average22%
  • Poor8%
  • Terrible6%
Travellers talk about
“sea view”(81 reviews)
“tram stop”(46 reviews)
“buffet style”(22 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Beachfront
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
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Reviews (612)
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610 results
Traveller rating
153
223
140
55
39
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Time of year
LanguageEnglish
153
223
140
55
39
Show reviews that mention
All reviewssea viewtram stopbuffet stylelarge car parknorth piersea frontan upgradewould stay againbed was comfortablelounge areaself servicestayed for one nighttwin roomshort breakevening mealper nighttea and coffee
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1 - 5 of 610 reviews
Reviewed 4 days ago via mobile

Good value hotel in a great location although the room this time was a bit small compared to the last time we stayed there! Staff very helpful and friendly. Car parking available and there is a tram stop right outside.More

Thank L5795RNstephenf
Response from PetzaC, General Manager at Best Western Carlton HotelResponded 3 days ago

Dear L5795RNstephenf, Thank you for taking the time to write a review. It was great to read that you had a Fantastic time during your stay with us and i will certainly pass your comments on to our Amazing Staff. We look forward to Welcoming...More

Reviewed 1 week ago via mobile

Stayed here for 3 days, excellent staff,very modern and clean rooms, excellent food,sat on the patio area to have tea,looking out onto the sun setting,again great room service my wife ordered sandwiches for lunch, breakfast was continental, everything you could possibly want,will be returning to...More

Thank Cjinhull
Response from PetzaC, General Manager at Best Western Carlton HotelResponded 1 week ago

Dear Cjinhull, Thank you for taking the time to write a review. We are glad that you enjoyed your stay here at The Carlton Hotel and i am pleased that you utilized all the areas including our New Terrace. We Look Forward to Welcoming you...More

Reviewed 2 weeks ago via mobile

Staff are lovely, but cannot believe how outdated the room is, very small, and so warm it’s unbearable, thought this hotel would be great as the best western in Sunderland was lovely when I stayed, but really disappointed with the room, avoid staying in room...More

Thank Megan B
Response from PetzaC, General Manager at Best Western Carlton HotelResponded 1 week ago

Dear Megan B, Thank you for taking the time to write a review. Firstly let me apologise as your stay did not meet your expectations. We are currently reviewing and updating our product and hotel, and with constructive information from our guests we can make...More

Reviewed 2 weeks ago

I have previously emailed the hotel three times with no response so here goes, My husband and I stayed with you on Saturday 19th May 2018 it was my birthday so treated ourselves to including breakfast as a birthday treat. We arrived for breakfast and...More

Thank Lorna M
Response from PetzaC, General Manager at Best Western Carlton HotelResponded 1 week ago

Dear Lorna M, Thank you for taking the time to write a review. We do pride ourselves in delivering an excellent service and product here at the hotel. Our Breakfast product is second to none, all our food is temperature checked and quality checked throughout...More

Reviewed 2 weeks ago via mobile

We have just returned from the Best Western and had a great stay! We had room 118 which was spacious, clean and nicely decorated. Breakfast was buffet style and food was hot! The staff were polite and friendly. The publics areas were clean and modern...More

Thank Joanne M
Response from PetzaC, General Manager at Best Western Carlton HotelResponded 1 week ago

Dear Joanne M, Thank you for taking the time to write a review. Also Thank you for your Fantastic comments of which i will pass on to the team We look forward to Welcoming you back. Kind Regards Carlo Petza General Manager

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Most Booked Properties in Blackpool
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About
Amenities
Top amenities
Room Service
Beachfront
Free High Speed Internet (WiFi)
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$69 - US$202 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 On the Beach Hotel in Blackpool
Room types
Non-Smoking Rooms
Details
Price range
US$69 - US$202 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 On the Beach Hotel in Blackpool
Room types
Non-Smoking Rooms
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Traveller (146)
Room & Suite (158)
Dining (40)
Pool & Beach (1)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
lorraineEngland
15 April 2018|
Answer
Response from Trevone355 | Reviewed this property |
Sorry not sure,you can check on the hotel website.
0
Votes
Bellybugoo1
25 August 2017|
AnswerShow all 3 answers
Response from BLUEBULLY | Reviewed this property |
Be sure to book room 100 for anyone with a disability. If lunch was self service I'm sure the staff would help. Excellent Staff throughout.
1
Vote
Casmana_UK
5 June 2017|
AnswerShow all 4 answers
Response from Moominmammame | Reviewed this property |
Hi, all the rooms are different as we found out when booking two executive doubles. They were different sizes. I would contact the hotel and ask them. Our room was on the front whereas our friends were situated at the... More
2
Votes
Room Tips
"Ask for a sea view"
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"worth the extra for sea facing rooms"
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"Ask for a front room for a sea view"
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"ask for one with a large shower, if they have one"
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