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Riverside Hotel

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#4 of 15 Hotels in Kendal
Certificate of Excellence
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924 Reviews from our TripAdvisor Community

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Showing 914: English reviews
Reviewed 31 October 2016 via mobile

The rooms are dated and unclean. Makeup stains on pillow cases and mould around the bath tub. Electrical equipment left unattended in the swimming pool changing room. All in all a bit grubby and in desperate need of new management. Very unhappy, left a complaint with management about damage to my vehicle in the underground carpark but no response. To...

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Helpful?
Thank Stephen B
The_ManagerSLH, Manager at Riverside Hotel, responded to this review

What a disappointed review to read especially as our reception gave the reviewer the number of who to contact regarding the car park issue (which is the company next door who owns the water pipes that dripped onto the car). No mention was made whatsoever about any issues with the room. We would have of course rectified them had they...

Hinckley
Reviewed 29 October 2016

just come back home from visiting riverside hotel.location is fantastic,breakfast is also excellent with plenty of choice,staff nice and friendly,also had a meal in the bar which was lovely and would certainly recommend.leisure facilities are a extra bonus especially with a family.yes the hotel could do with a bit of tidying up but would think thats on going.the rooms are...

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Helpful?
Thank Allison A
The_ManagerSLH, Manager at Riverside Hotel, responded to this review

Thanks for your visit and review. Your comments on here mean a lot to us, particularly those that mention our staff and food. We hope to be able to welcome you back again. Thank you.

Reviewed 28 October 2016 via mobile

Stayed for 2 nights during half term week. Room a good size and well equipped. Arrived early and were able to check in. Ate in the Tannery bar on our first night - had the gammon and the Cumberland sausage. Food was good and fairly priced. Used spa pool and sauna although not able to use pool as it was...

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Helpful?
Thank Janet D
The_ManagerSLH, Manager at Riverside Hotel, responded to this review

We're delighted you had an enjoyable stay with us as your explored the Lakes. Thank you for taking the time to post your nice review and for all of your comments, especially those about our staff. We do hope you'll consider visiting us again the next time you are in the area.

Cannes, France
Reviewed 27 October 2016 via mobile

Very nice hotel. Has everything you need. Breakfast had plenty of options. We only had one issue in that our double bed was very small (maybe smaller than a double). Would definitely recommend the hotel to others and would return

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Helpful?
Thank foxallv
The_ManagerSLH, Manager at Riverside Hotel, responded to this review

Thanks for your nice review and stay. I'm pleased to read our breakfast set you up for the day. We have rooms with larger beds available, which if you were to visit again, may be more suitable for you. I do hope you'll visit again. Thank you.

Reviewed 27 October 2016

booked last minute as a birthday treat. stayed for one night. hotel's in a lovely position, right by the river. Leisure facilities a lovely bonus for the price. staff were friendly and helpful. room large and spacious and spotlessly clean. Only complaint was that it was rather hot, even after turning the radiator right down, so we had to leave...

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Helpful?
Thank Susan H
The_ManagerSLH, Manager at Riverside Hotel, responded to this review

Thanks for your lovely review and stay. I'm happy to read your comments, especially those about your accommodation and our staff. Sometimes the rooms, especially those on the higher floors and if it is warm outside, can get rather warm. We're happy to dole out fans for future reference! Thanks again.

Kilmarnock, United Kingdom
Reviewed 18 October 2016

A lovely hotel right next to the river and the heart of the town. Rooms are big and comfortable and good view of river. A bit of maintenance to walls and detail to cleaning of webs would help. Staff were very friendly at reception - breakfast room varied. Good use of spa and pool area included in price. Not sure...

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Helpful?
Thank mollyham4
The_ManagerSLH, Manager at Riverside Hotel, responded to this review

Thanks for your review and helpful feedback. We're always working hard to keep the hotel a great place to visit with regular painting, etc. and that will never change. I'm pleased to read your comments about our reception staff and that you would consider visiting again. We hope you do. Thank you.

Harrogate, United Kingdom
Reviewed 17 October 2016 via mobile

We had a lovely time at the Riverside Hotel in Kendal. We were kindly given the Kendal Castle Suite which had a living room attached to the bedroom and en-suite and had a pleasant view of the river. The only problem with this room would have been if we had needed to open the windows as it was next to...

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Helpful?
Thank Mandy P
The_ManagerSLH, Manager at Riverside Hotel, responded to this review

Thank you so much for posting your review. We love 5 star ratings so thanks for that as well. I am delighted to read you had a comfortable stay in the Kendal Castle Suite and that everything from breakfast, to your time in the leisure facilities went so well for you. Thank you for recommending the hotel to others and...

Radlett, United Kingdom
Reviewed 17 October 2016

Stayed for one night and room was comftable and clean. Staff were very helpful and friendly. They arranged Taxis when required and its a great location boing only 2 minute walk from the train station no real need for a tax!

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Helpful?
Thank Julian C
The_ManagerSLH, Manager at Riverside Hotel, responded to this review

Thanks so much for your stay and taking the time to post your review. I'm so happy to read your comments about our staff too! Thanks again.

Brighton, United Kingdom
Reviewed 17 October 2016

The room was very spacious and comfortable and it was lovely to look out on the river, as well as have access to the Spa. Only down sides were thinness of bedroom wall and lack of variety at breakfast

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Helpful?
Thank elisabeth808
The_ManagerSLH, Manager at Riverside Hotel, responded to this review

Thanks for your review and stay. I'm pleased you enjoyed your stay with us and appreciate the feedback. I would have loved to read your recommendations for what we could add to our breakfast buffet as that kind of comment is like gold dust for us! We have a full English on offer, along with cereals, oatmeal, fruit, breads and...

Warrington, United Kingdom
Reviewed 16 October 2016

This was a great hotel right by the river. The hotel room was roomy and had a lovely view of the river. I have to say this is the first hotel EVER that I had a good night's sleep as the bed was very comfortable! We had dinner in the restaurant where the staff were very friendly and nothing was...

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Helpful?
Thank Pauline D
The_ManagerSLH, Manager at Riverside Hotel, responded to this review

Wow, thanks so much for your wonderful review. 5 star ratings are what we love to see as well! I'm pleased that we will forever be remembered as the hotel where you were finally able to sleep at! Thanks again and I do hope to welcome you back again. Thank you.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Riverside Hotel is situated on the banks of the River Kent in Kendal only a short walk from the famous Lake District market town centre. The hotel is conveniently situated for all the Lake District attractions and is only a ten- minute drive from Lake Windermere.The hotel has 56 en-suite bedrooms plus two suites one of which has a four poster bed. All the bedrooms have river view and include hospitality tray, freeview television, free wifi, direct dial telephone, hairdryer and ironing facilities. Free parking is available to residents. ... more   less 

Additional Information about Riverside Hotel

Address: Stramongate Bridge | Beezon Road, Kendal LA9 6FS, England
Region: United Kingdom > England > Cumbria > Lake District > Kendal
Price Range: €92 - €175 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Riverside Hotel 3*
Number of rooms: 58
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Also Known As:
Riverside Hotel Kendal, Lake District
Hotel Style:
#4 Romantic Hotel in Kendal
#5 Business Hotel in Kendal
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Questions & Answers

Here's what travellers have asked, with answers from Riverside Hotel staff and other travellers.
15 questions
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Questions? Get answers from Riverside Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check you're getting a river view”
 of 5 bubbles iandX7565DQ, 3 Dec 2016 | Read review
“Riverside rooms are lovely.”
 of 5 bubbles 802derekp, 29 Nov 2016 | Read review
“The river view rooms have a lovely outlook and are very quiet.”
 of 5 bubbles ColinS345, 28 Nov 2016 | Read review
“Lovely to have a room overlooking the river. Very quiet at night, had a good night's sleep”
 of 5 bubbles patriciabK4110CX, 27 Nov 2016 | Read review
“good position, gym and pool, view over the river, good price, helpful friendly staff”
 of 5 bubbles NickClare44, 20 Nov 2016 | Read review
5 of 5
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