I spent a very poor 3 nights here in a room.
Arriving late in the evening, check-in invited me to watch cricket with them in the bar as they were "bored as f..." Which I politely declined.
I was shown to the room and noticed the blue light bursting through the curtains lightin…
What an awful place don’t waste your money. Rooms were very dated - carpets threadbare and burnt with iron. Staff extremely rude and unprofessional- were told to be quite sitting in the garden 10 o clock in the morning ! Atmosphere from staff spoilt the weekend !!! Had to give on…
We found the hotel to be very comfortable. The room was of an adequate size, with a large bathroom. The bed was firm and very comfortable, excellent as we have bad backs. The room was clean and kept so on our second morning. The staff were very friend,y and helpful. Breakfa…
Review same as The Tunbridge Wells Retreat.
We have never been to such an awful Hotel, Dirty mouldy damp, staff could not care less about your stay.
Just told us to ask for compensation as that's what they do.
The place was dirty, the carpets stained, the room damp, noisy and uncomfortable, the food disappointing, the wifi a joke and the parking non-existent.
But the worse thing? Simon Colbran, the owner's total disregard and contempt for his guests. Our complaints/photos elicited just…
"We had room 26 on the second floor (there is a lift). Room overlooked the common and a busyish road but we didn't find it noisy."
"Room two was large, faced the front and ground level (I think room one was similar)"
"Not sure what to say as our room was pretty grim"
"Choose a different hotel"
"ask for rooms facing the gardens this Weill eleviate the road noisr"