Holiday Inn Southampton, an IHG hotel
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Herbert Walker Avenue, Southampton SO15 1AG England
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Room & Suite (242)
Dining (24)
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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
Updated 08/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Southampton, an IHG hotel
More questions?
Updated 08/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#7 of 30 in Southampton
Location
Cleanliness
Service
Value
From May 2018 Holiday Inn Southampton boasts 133 refurbished bedrooms with en-suite, air-con and WiFi. The Hotel is based in a fantastic City Centre location to explore Southampton and the surround areas. The Hotel is on the doorstep of several Cruise Terminals, making it the perfect Hotel for your pre cruise stay! During your stay you can take advantage of West Quay Shopping Centre, day trips to the Isle of Wight, New Forest, and Paulton's Park, as well as being close to Southampton Boatshow, Ocean Business Convention and Seaworks Convention. The Hotel's boasts up to 6 spacious and air conditions Function Suites ideal for any occasion or event up to 150 people. We have Starbucks coffee available in our new Open Lobby space together with a relaxing space to wine and dine. Accessible & Family Rooms available. Kids Stay & Eat Free (Terms and Conditions Apply)
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Restaurant
Kids stay free
Taxi service
Business Centre with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Breakfast available
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Cable / satellite TV
Flatscreen TV
Hair dryer
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
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Room types
Ocean view
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Harbour View
Mid-range
Languages Spoken
English, Polish, Portuguese
Location
Full view
95Great for walkers
Grade: 95 out of 100
79Restaurantswithin 0.5 km
28Attractionswithin 0.5 km
Contact
Herbert Walker Avenue, Southampton SO15 1AG England
Getting there
Car HireSee all Southampton car hire
1766Reviews58Q+A100Room tips
Reviews
Traveller rating
- 486
- 644
- 386
- 145
- 105
Time of year
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Most Recent
We all had a super time..the hotel rooms were excellent..very good breakfast and Dinner and the staff were all very cheerful and pleasant.,we will be back.to enjoyed our time with friends.,ideal stop over before or after a cruise
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Date of stay: May 2022
Service
Sleep Quality
Helpful
Ideal place to stay for pre/post cruise stopover. Friendly, efficient service from reception and the lady showing you to your seat at breakfast. The rooms are pretty basic but very clean and comfortable. Breakfast was fine, not amazing but certainly good enough. Would recommend and will be back.
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Date of stay: April 2022Trip type: Travelled
Helpful
We stayed here for two nights whilst we were visiting Peppa Pig World for our daughter’s birthday. Our room was on the sixth floor which came with a lovely sea view. The bathroom was very clean and we appreciated having access to a bath and a shower with great temperature and water pressure. The room itself was clean but it was a little tired in places and was missing a safe and fridge. The hotel is close to the Westquay shopping centre and the cruise terminal which is handy. It is also approximately 15 minutes walk to Southampton Central train station and about 20 minutes drive to Paultons Park. It’s situated in a busy traffic location but we weren’t disturbed by it and had quiet restful sleep. The breakfast staff were helpful and we enjoyed a great food selection every morning.…
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Date of stay: May 2022Trip type: Travelled
Room Tip: Nice view from the sixth floor.
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Helpful
I work for a large organisation as a trainer and we spend considerable time with our colleagues on the difference between good customer service and great customer service. The experience our group had from Norman will live long in the memory. The kind of memory you recall years later when people ask you about a time you had amazing service. All I can tell you is that anytime in the future we'll be looking for a Holiday Inn option if this is how they treat their customers. I leave reviews like this infrequently but couldn't not share our personal, warm and special (yeah special is the right term) experience with Norman and Holiday Inn. Great location for shopping in and around West Quay and/or if you are going on a cruise from Southampton, like we were. I can only hope your experience is as exceptional as ours.…
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Date of stay: May 2022
Location
Cleanliness
Service
Room Tip: Very close to West Quay for shopping, or for cruises from Southampton
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Helpful
The staff here are great, great views over the water. Breakfast was very good, lots of guests stay here before cruising. Everyone was super helpful, glad we stayed here. The room was clean and well maintained. Very close to shops and in a nice area of Southampton
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Norman Cardoso, Other at Holiday Inn Southampton, an IHG hotel
Responded 1 week ago
Dear otisf2014, Thank you for the 5 star review, we are glad you enjoyed your time with us and you had a great experience. We have reviewed our breakfast offering to ensure it always exceeds expectations, the Chef will be delighted with the feedback. The team are the heart of everything we do and I am delighted they ensured you had a great stay. Look forward to welcoming you back to the hotel and will ensure you have a great time with us. Warm Regards, Norman Cardoso Operations Manager
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We were there for one night room 705 was stinky, smelly ,cold, dusty had to leave window open for few hour with 5 month old baby not good and very dry dirty mark beside phone table wall , crack wall which is very bad to see atleast they could sealed n painted , toilet basin was dirty tap n under the sink was dirty, lamp shade full of dust and bed was so dusty I had a 5 month baby dust flying around room was worst , only good thing was dinner was good but have to waited more than 30min for food order we order breakfast in room, breakfast was good but frozen fruits was outdated
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Norman Cardoso, Other at Holiday Inn Southampton, an IHG hotel
Responded 1 week ago
Dear Sanu90, Many thanks for the review. We do genuinely welcome all feedback, it makes us better. We are very proud of the overwhelming amount of great feedback we get, but on the very rare occasion it goes wrong we hold our hands up, learn and move on. The feedback on the cleanliness has been discussed and taken to the drawing board and retraining has been conducted for the team member. We are going through a very exciting phase where the hotel will be refurbished and we will look at every aspect including bedrooms. I am delighted the dinner was excellent and apologise that breakfast did not meet your high standards we set ourselves. We strive incredibly hard to train the team to ensure we deliver excellent service and feedback matters to us. We look forward to welcoming you back to experience the hotel in its full glory. Warm Regards, Norman Cardoso Operations Manager
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The hotel was a short walk from the rail station and easy to find (taxis were available at the station if you prefer) Checking in went smoothly and the reception team were friendly and knowledgeable. My room on the third floor was clean and bright and my view took in some impressive cruise ships! My room was quiet and I didn’t get any disturbance from the working dock. I did not eat at the hotel but I did use the bar which had good service with reasonable prices. I walked to various points throughout the city, all of which were very manageable. I would be happy to stay again.
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Norman Cardoso, Other at Holiday Inn Southampton, an IHG hotel
Responded 1 week ago
Dear Soniageach, Thank you for your wonderful review, I am delighted that you enjoyed your visit to Holiday Inn Southampton, we work hard to ensure every aspect of the guest journey is excellent. We hope you will choose to visit us again soon, we look forward to offering a warm welcome on your return. Warm Regards, Norman Cardoso Operations Manager
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Great stay and Simmi in the Breakfast Resturant was most helpful as where all the staff. Good Value and a great location whilst we waited for our cruise ship. The reception staff also very helpful and the rooms are very clean.
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Date of stay: May 2022
Rooms
Service
Room Tip: Rooms at the back have good view
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Helpful
Response from Norman Cardoso, Other at Holiday Inn Southampton, an IHG hotel
Responded 1 week ago
Dear lilyflower213, Thank you for your wonderful review, I am delighted that you enjoyed your visit to Holiday Inn Southampton. We work hard to ensure every aspect of the guest journey is excellent and I know your feedback about Simmi and the team will mean a great deal. We hope you will choose to visit us again soon, we look forward to offering a warm welcome on your return. Warm Regards, Norman Cardoso Operations Manager
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Spent three nights in Southampton while waiting for our return to US. Hotel old and in need of updating. Booking site indicated laundry facilities and business office. No laundry and business office was a single nonworking desktop and printer. Cruise passengers arriving in morning amid check in chaos. Could have been managed much better. Cannot recommend.
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Date of stay: April 2022
Rooms
Location
Service
Helpful
Response from IHG Service, Owner at Holiday Inn Southampton, an IHG hotel
Responded 1 week ago
Hi cruzinram, Thank you for staying in Holiday Inn Southampton. Our hotel provide a space were you can rest and strengthen your family bonds. I reviewed your comments, and I am sorry for the issues during your stay. I know this is not what you expected, and with this in mind, I shared your comments with our local area managers. They evaluated the incidents and took action to rectify and prevent this from happening again. I invited you to visit us on your next trip to be able to serve you with the excellent service that is characteristic from us. Sincerely, Oscar C. Case Manager IHG Service
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We were told we could cancel this booking if unable to use the hotel, unfortunately we could not go on our cruise due to falling foul of the passport regulations brought in after leaving the EU. We tried to cancel the week before our arrival, the money had already been taken from our account, we were then told there are no cancellations for a cruise package. This really rubbed salt in our wounds. Not happy!
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Date of stay: April 2022Trip type: Travelled
1 Helpful vote
Helpful
Response from IHG Service, Owner at Holiday Inn Southampton, an IHG hotel
Responded 1 week ago
Hi NigelT505, Holiday Inn Southampton, appreciated your visit and evaluation. We strive to provide a quality stay in an environment conducive to strengthening the family bonds. I reviewed your comments, and I am sorry for the issues that transpired during your visit. I know this is not what you expected from a quality chain like ours. I shared your comments with our local area managers and created a plan to rectify our issues to avoid events like this from happening again. I sent you a private message so we can discuss your stay further. I invited you to visit us on your next trip so we can change your mind about us. Warm regards, Oscar C. Case Manager IHG Service
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PRICE RANGE
US$97 - US$278 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn southampton hotel southampton, southampton holiday inn
LOCATION
United KingdomEnglandHampshireSouthampton
NUMBER OF ROOMS
133
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Claim Your Listing Frequently Asked Questions about Holiday Inn Southampton, an IHG hotel
Which popular attractions are close to Holiday Inn Southampton, an IHG hotel?
Nearby attractions include Tudor House and Garden (0.2 km), Westquay Shopping Centre (0.4 km), and Showcase Cinema de Lux (0.3 km).
What are some of the property amenities at Holiday Inn Southampton, an IHG hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and room service.
Which room amenities are available at Holiday Inn Southampton, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Holiday Inn Southampton, an IHG hotel?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Holiday Inn Southampton, an IHG hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Holiday Inn Southampton, an IHG hotel?
Conveniently located restaurants include Mexifun, Ennio's, and Bayleaf Kitchen.
Are any cleaning services offered at Holiday Inn Southampton, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Southampton, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Southampton, an IHG hotel?
The staff speaks multiple languages, including English, Portuguese, and Polish.
Are there any historical sites close to Holiday Inn Southampton, an IHG hotel?
Many travellers enjoy visiting Tudor House and Garden (0.2 km), Eling Tide Mill Experience (5.3 km), and Bargate (0.5 km).
Does Holiday Inn Southampton, an IHG hotel have any great views?
Yes, guests often enjoy the harbour view available here.