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Novotel Southampton

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Novotel Southampton
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1,572 Reviews from our TripAdvisor Community

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Showing 1,457: English reviews
Brighton and Hove, United Kingdom
Reviewed 2 weeks ago

the hotel rooms are faded grandeur, the carpet is thin, and the decor sad. The quality of the bedding is poor, very thin quilts and on a cold day, this adds to a cold nights sleep. Do not book an executive room as all that means to this company is a bath towel and posh coffee.

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Helpful?
Thank angelamag2015
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Angela, Thank you for your stay and constructive feed back. This is with feedback like this we can improve and get bet better. I do hope we will see you again in a near future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton

London, United Kingdom
Reviewed 2 weeks ago

It was nice enough, cheap enough, central enough. The view, however, is truly horrific: a parking lot overlooking IKEA, McDonald's, Matalan and a few other fine establisments. Don't be fooled by the spa promise, there isn't much more than a rather small swimming pool. Would not stay there again.

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Helpful?
Thank Patricia A
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Patricia, Thank you very much for your stay and your comments. I am sorry to see the view was not to you satisfaction. Usual we can see Cruise Ships. Thank you for your constructive feed back. Kind regards, Patrick Le Henaff General Manager Novotel Southampton

Lowestoft, England, United Kingdom
Reviewed 2 weeks ago

I have stayed at the hotel before and on this occasion I was running a training event there so stayed overnight before the event. The hotel is just 5 minutes walk from the Central railway station so it's easy to get to. I received a friendly welcome on the reception desk, and having already checked-in online they simply handed over...

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Helpful?
Thank Davidjellis
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear David, Thank you very much for your meeting room and bedroom bookings. I am very happy to see the participants to the training was happy and benefit of a great location, good food, free car park, close to train station a easy access driving from outside town. I am sorry if the lighting and and light decoration was still...

Reviewed 2 weeks ago

We have been staying at this hotel for a number of years but more recently the standard of service has fallen sharply. Rooms are regularly overpriced and room service is practically non existant. If you do want room service it has to be ordered from the bar in person with a £5 tray charge for your trouble. Breakfast quality has...

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Helpful?
Thank Mr R
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Guests, Thank you very much for your loyalty. I am very sorry to see you disappointed by the standard of the service. Please accept my full apologies. Your feedback is important to us and will help us to improve. Kind regards, Patrick Le Henaff General Manager Novotel Southampton

New Forest, United Kingdom
Reviewed 2 weeks ago via mobile

We only stayed one night easy access to Southampton centre and cinema but £8 for parking to add to room keep that in mind when booking .we didn't have breakfast but room was well presented and clean thankyou Debbie and Phil

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Helpful?
Thank debandphil10
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Guests, This is with great satisfaction I am reading your feedback, thank you. I hope we will see you again in a very near future. Kind regards, Patrick Le Henafff General Manager Novotel Southampton

Derby, United Kingdom
Reviewed 2 weeks ago via mobile

Stayed here on a business trip, welcome was a bit cold. The room was very basis and I paid for a executive room coffee machine was useless, walls are all concrete whitewashed. Went down for breakfast in the morning which is buffet style very well presented but freezing cold topped it off I had to pay £8 to use there...

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Helpful?
Thank Chris H
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Chris, Thank you for your stay and constructive feedback. I am glad to see you liked the breakfast presentation. I am sorry if the temperature of the buffet was not your satisfaction. Please accept my full apologies. Do not hesitate to get back if you wish to give us chance to see you back in a near future. Kind...

London
Reviewed 2 weeks ago via mobile

I just stayed for one night. Good location, walkable distance to station, shops etc. Room was very comfortable and as others have stated staff are very friendly and helpful. Good pool and gym. For a hotel of its kind this is as good as one can hope for i suspect. Good value too actually and restaurant was good as well.

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Helpful?
Thank wipeout75
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Guests, Thank you for your stay. I am glad to see you had a good time with us and found the location very convenient. We hope we will see you again in a very near future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton

Pune, India
Reviewed 2 weeks ago

I stayed in this hotel couple of times. The hotel is good. It's located at walk able distance from City Center. The hotel has gym, sauna & swimming pool to relax. The only thing I did not like was the breakfast. They serve good breakfast. However it's good for couple of days. I stayed for 7 to 10 days each...

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Helpful?
Thank Neeraj D
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Guests, I am very glad to see you had a good time with us and you found the hotel well located. Thank you for your feedback about the breakfast. We hope we will see you again in a very near fiture. Kind regards, Patrick Le Henaff General Manager Novotel Southampton

Truro, United Kingdom
Reviewed 3 weeks ago via mobile

Generally comfy hotel which is very convenient for the train station. Rooms are spacious and comfortable. Water in the mini bar is £2.50 although the mini bar is warm. Price of the rooms is quite high for the quality.

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Helpful?
1Thank Joe901970
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Joel, Thank you very much for your stay. I am glad to see you found the hotekl comfy and we hope we will see you in a near future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton

Reviewed 3 weeks ago

We came here having stayed towards the end of last year when our usual place was fully booked - it had been wonderful so we expected a repeat experience. We arrived at 9:30pm on Friday to be greeted by friendly staff who made a fuss of our two year old son, making check-in a pleasurable time for all. I love...

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Helpful?
1Thank jennifer h
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Jennifer, First I want to thank you for your feed back. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience and it's apparent in this case fell short. At the time of your stay we had a private...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Elements Restaurant & Bar
Cuisines: Contemporary
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Novotel Southampton is located in the centre of Southampton. Located Opposite West Quay shopping centre and close to the Cruise terminals, Our hotel offers complimentry Wireless throught the Hotel. Visit the nearby National Motor Museum, the New Forest national park and the Cathedral City of Winchester then relax and enjoy our restaurant, room service, bar, indoor heated swimming pool, gym and sauna. Onsite pay parking. ... more   less 

Additional Information about Novotel Southampton

Address: 1 West Quay Road, Southampton SO15 1RA, England
Region: United Kingdom > England > Hampshire > Southampton
Price Range: €74 - €161 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Southampton 4*
Number of rooms: 121
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, ACCOR and Travelocity so you can book your Novotel Southampton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Southampton Hotel Southampton
Accor Southampton
Southampton Novotel
Hotel Style:
#2 Luxury Hotel in Southampton
#4 Green Hotel in Southampton
#6 Business Hotel in Southampton
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Southampton staff and other travellers.
45 questions
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Questions? Get answers from Novotel Southampton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 205 is opposite lifts”
 of 5 bubbles hampshirefamily2015, 19 Feb 2017 | Read review
“It's a lucky dip”
 of 5 bubbles stevewood30, 17 Feb 2017 | Read review
“to get value for money, do not book executive as it does not exist at this hotel”
 of 5 bubbles angelamag2015, 4 Feb 2017 | Read review
“Don@t book one looking at the police station - sirens all the time”
 of 5 bubbles 931mrr, 3 Feb 2017 | Read review
“Rooms on IBIS hotel side are quite. The other side could be little noisy due to motorway.”
 of 5 bubbles 634neerajd, 1 Feb 2017 | Read review
5 of 5