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1 West Quay Road, Southampton SO15 1RA England
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Traveller (391)
Room & Suite (176)
Dining (49)
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
  • Staff required to regularly wash hands
  • Contactless check-out
  • Individually wrapped toiletries
Updated 16/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Southampton Hotel
Updated 16/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#17 of 30 hotels in Southampton
GreenLeaders Bronze level
The Novotel Southampton is located in the centre of Southampton. Located Opposite West Quay shopping centre and close to the Cruise terminals, Our hotel offers complimentary Wireless through the Hotel. Visit the nearby National Motor Museum, the New Forest national park and the Cathedral City of Winchester then relax and enjoy our restaurant, room service, bar, indoor heated swimming pool, gym and sauna. Onsite pay parking (£10 per night).
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Coffee shop
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Wine / champagne
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Currency exchange
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Seating area
Wardrobe / wardrobe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
2312Reviews62Q+A100Room tips
Traveller rating
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Popular mentions
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Most Recent
CheshireDes wrote a review 26 Jun
Congleton, United Kingdom242 contributions162 helpful votes
We had a one night stay and really enjoyed our stay. The hotel is very close to the railway station, easy 5 minute walk, and 15 minutes to the centre. The hotel is very comfortable with a nice open lobby and lovely bar and lounge. The bedrooms were excellent both the family room and the double room both with a separate toilet. A cooler and bottled water complimentary. Excellent sleep quality. The swimming pool was a bonus. Gym looked good. The breakfast was good quality and served with a smile. The hotel is truly family friendly with great child prices including breakfast. The staff were very efficient and friendly. Good views from bedrooms of cruise ships and the West Quay shopping area. We booked months in advance directly with hotel and got a great deal. Highly recommended.
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Date of stay: May 2022
Keitht2 wrote a review Apr 2021
Sale, United Kingdom2 contributions2 helpful votes
Hotel's Favourite
My room was spotlessly clean, spacious with a very comfortable settee which I later realised was a bed setter. I had an excellent night’s sleep on the best mattress I have ever encountered in an hotel. The shower was also excellent. There was a generous selection of teas and coffee available and, for the first time ever in my experience of an hotel small cartons of fresh semi-skimmed milk. In the past I have been a frequent user of Ibis hotels but on this occasion due to reduced numbers as a result of Covid all Accor guests were accommodated in the Novatel. In the light if my experience here my next bookings will definitely be with Novatel.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021
Sleep Quality
1 Helpful vote
Response from Patina Farnham, General Manager at Novotel Southampton Hotel
Responded 13 Apr 2021
Dear Kietht2, thank you for your lovely review. I'm delighted to see that you not only enjoyed your stay, but will be continuing to choose Novotel in the future. We look forward to welcoming you back! Sincerely, Patina Farnham General Manager Novotel Southampton
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TravBug wrote a review 3 Jun
305 contributions112 helpful votes
Very underwhelming! Especially when you consider the price... the Rooms were tiny... Not what you would expect from a Novotel property. Some redeeming things: The breakfast spread was decent and we got some good service throughout the stay and The bar was excellent!
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Date of stay: May 2022Trip type: Travelled with family
Room Tip: If you have more than 3 bags, the room will get really cramped.
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1 Helpful vote
Amit B wrote a review May 2022
London, United Kingdom93 contributions56 helpful votes
Hotel, rooms and amenities were all average. Location is good as there are lots of things near by to get to on foot and or by car. Service by all staff was actually really good. Reception staff were great and the manager in the breakfast restaurant (short guy) was amazing. He kept us entertained for the entire 3 day stay. The pool was ok and steam room was nice. We had 2 adjoining rooms so that was helpful but the rooms are a bit tight when you have the sofa beds open - probably needs to be a bit bigger but we made it work. Breakfast quality was nice, just a bit slow to replenish when things ran out but all the staff were great. Parking is easy and ample too.
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Date of stay: April 2022
Justyna R wrote a review May 2022
1 contribution2 helpful votes
We stayed in Novotel Southampton while visiting our family in the area. It is a lovely hotel in an excellent location. Has large car park so it was always very easy to find a spot to park. The charge to park is £10 per day which is very reasonable for a city centre location. Staff in the hotel were friendly caring and pleasant, starting from the reception and throughout the bar, restaurant and cleaning service. All of the team members were great but we remember Colin in the restaurant during breakfast who is a great asset to the hotel. Our bedroom was specious with comfortable bed, nice bathroom, separate toilet and good Wi-Fi reception. Dinner was par excellence as was breakfast, good menu choice and friendly professional service. The whole experience was great and we would definitely recommend this hotel to everyone.
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Date of stay: May 2022Trip type: Travelled with family
2 Helpful votes
Emma L wrote a review May 2022
Praze-An-Beeble, United Kingdom57 contributions10 helpful votes
We stayed for 1 night whilst visiting west quay and peppa pig world. Lovely hotel, clean, friendly staff, spacious rooms and fab facilities ie bar and pool. Everything was clean and well looked after and the staff were all lovely. The man on check in even gave my little girl a little drawing book as a gift which was lovely. Well equipped gym, lovely pool and nice sauna. Can't complain about anything :) very affordable and worth staying at if in the area.
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Date of stay: May 2022Trip type: Travelled with family
guillaume du ninian wrote a review Apr 2022
London, United Kingdom185 contributions13 helpful votes
On a map getting to the Novotel Southampton from the train station looks quite straightforward. When you exit the station (on the South side) you can see the Novotel and it should only take 5 minutes walking, according to Google maps. However, it is tempting to take the ‘obvious’ straight-ish route across the busy Western Esplanade Road and through the Wren kitchens carpark, but you encounter a fence and have to back track to find the correct route. Doh ! Once there I was met with a warm welcome by the receptionist. It was an efficient and professional check in. My room was prepaid, and after all the necessary information (use of the health facilities, breakfast, bar etc) needed for my stay was issued the receptionist asked if I had been to Southampton before. I said I’d passed through on route to Poole and further West but never got off of a train here. She supplied me with a city map and pointed out several locations which may be of interest to a visitor. The room was good, even though the sofa had been converted into a bed for my young son, but there was still enough space. I liked how we had a bath and a shower; trying to wash a four year old who hates showers with a passion is never good. I was also grateful for the extras like iron and ironing board and a fridge. Wifi coverage was excellent. We took advantage of the health facilities by going for a swim. I passed by the gym area and it contained a good level of machines and free weights. The quality of breakfast was good, a wide selection of first-rate dishes. The staff were helpful and friendly. The only downside was that on arrival and giving my room details I was told that ‘our room’ had already attended breakfast. The maître d' was fine and let us in without a fuss but I don’t like the idea of people using my room number to ‘steal’ a free breakfast. On the whole it was a very comfortable and enjoyable stay. It shows what a well-managed Novotel hotel should be like. Well done to the staff for their care and friendliness during our stay.
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Date of stay: March 2022
Sleep Quality
Hemant wrote a review Apr 2022
2 contributions
I generally use Accor group hotels (for business and personal trips) and have stayed at Novotel in the past. ... In fact, always had very positive things to say about Novotel which made me book this family trip for 5 nights. Sorry to say, this stay was the worst. ... The basic requirement for anyone who stays at a hotel, is a decent night sleep apart from cleanliness and security. The AC could not be adjusted in the room as the hotel did an override to set a standard temperature across the rooms / hotel (I am not sure if this is Novotel Southampton policy, Novotel Policy or Accor Hotels Policy!) irrespective of external temperature, this meant the room was uncomfortably warm at nights (I can understand cost cutting at the current energy prices, but this does not mean guests are not entitled to a decent night sleep) ... I spoke to the reception, they were courteous, but the message was - It is what it is, and they could do nothing about it. (I really did not wish to argue and spoil my mood any further than it already was.) .... Apparently, few other guests had also complained. Anyways, I now know to ask for the AC policy before making any bookings in the future. ... In fact, the hotel should have been upfront about this policy at booking or should have offered a refund. Also, Toilet was separate to the bathroom with no sink, unhygienic as this promotes cross contamination of germs and bacteria. The bathroom door had a large gap in the middle so no privacy to dress up / down.
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Date of stay: April 2022
Room Tip: Check AC policy ... Basically will you be able to adjust the temperature in your room!
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Rita Nar wrote a review Apr 2022
3 contributions
My general stay was average, the room was dusty, the fan blew out dust, doors and general furniture had dust on. We was a family staying at the hotel and we all found ourselves to be itching which, I suspect was from the bed linen and the dusty environment. The menu advocates some food items as 24/7 but, this was not the case when I went to get a pizza. I was told the bar was closed and no further explanation was given on this misleading information on the menu. Our toilet got blocked and after raising this as an issue I got a spare room down the corridor to use the toilet in. It wasn't ideal but, a solution was found. If I didn't raise this as an issue I would have ended up using the toilet in the lobby which, was the initial recommendation of the staff member. Toilet was fixed the following morning prior our check out. Hotel staff was unable to move us as I was told there were no rooms to accommodate 3 adults. Toilet was separate to the bathroom, toilet was small with no sink, unhygienic as this promotes cross contamination of germs and bacteria. The bathroom door had a gap in the middle, no privacy when staying in groups. Also, no lock on the bathroom or toilet. Generally staff were approachable and friendly but, some staff were unfriendly and unhelpful.
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Date of stay: April 2022
tashaj86 wrote a review Apr 2022
Gosport, United Kingdom24 contributions22 helpful votes
Stayed with my husband & 6 year old son. Staff were so friendly & welcoming. Very clean. Good breakfast. Excellent location. We used the pool which is quite small but they monitor the numbers so no over crowding. Will definitely return at some point in the future.
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Date of stay: April 2022Trip type: Travelled with family
US$106 - US$237 (Based on Average Rates for a Standard Room)
novotel southampton hotel southampton, accor southampton, southampton novotel
United KingdomEnglandHampshireSouthampton
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Frequently Asked Questions about Novotel Southampton Hotel
Which popular attractions are close to Novotel Southampton Hotel?
Nearby attractions include Elusion Rooms (0.4 km), Mayflower Theatre (0.5 km), and The Guitar Store (0.4 km).
What are some of the property amenities at Novotel Southampton Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Novotel Southampton Hotel?
Top room amenities include a flat screen TV, a refrigerator, and a desk.
What food & drink options are available at Novotel Southampton Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Southampton Hotel?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Novotel Southampton Hotel?
Conveniently located restaurants include Marco's Bar-Ristorante-Cicchetti, The Mayflower Village, and IKEA Restaurant - Southampton.
Are there opportunities to exercise at Novotel Southampton Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Novotel Southampton Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Novotel Southampton Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Novotel Southampton Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Novotel Southampton Hotel?
Many travellers enjoy visiting Tudor House and Garden (0.9 km), Eling Tide Mill Experience (4.7 km), and Bargate (0.8 km).