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Novotel Southampton

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Novotel Southampton
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1,545 Reviews from our TripAdvisor Community

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Showing 1,431: English reviews
Whitby, United Kingdom
Reviewed today NEW

We chose this hotel being close to the cruise terminal. The first thing we found odd was that there is no reception. Rather a series of "booths" - staff will come if anyone is waiting, rather than have someone permanently on duty. The room was very basic (standard room) and plain. Toilet separate to the bathroom and had an unpleasant...

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Thank caroleb555469
Bournemouth, United Kingdom
Reviewed 2 days ago NEW

Review collected in partnership with Accorhotels.com
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Thank X7433IGmichaels
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Munich, Germany
Reviewed 3 days ago NEW

Review collected in partnership with Accorhotels.com
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Thank sman2017
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

London, United Kingdom
Reviewed 4 days ago NEWvia mobile

What 4 star hotel in the U.K. Doesn't have heating in the room? Terrible. Never staying here again. This issue has previously been brought up it seems with the hotel so why has nothing been done? Next time I fancy a room this cold I'll book a night in Narnia.

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Thank K362
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Guests, Thank you very much for your stay. I am extremely sorry to see you had issues with the temperature in your room. This is definitively not right and please accept my full apologies. Kind regards, Patrick Le Henaff General Manager Novotel Southampton

Bristol, United Kingdom
Reviewed 5 days ago NEWvia mobile

I stayed one night on business. This hotel hasn't been refurbished for a while and looks dated compared to other Novotels. My room was a good size, clean and comfortable. Wifi worked well and was free. Unfortunately the pool was out of service during my stay. They were doing repairs as I arrived but this was dissapointing. The staff really...

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Thank Car0line7979
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Guests, Thank you very much for your stay and your comments. I am sorry if the pool was temporarily closed. please accept my apologies for this. Thank you for your feedback. This is important to us as it help to improve our service. We hope we will see you again in a near future. Kind regards, Patrick Le Henaff...

Leominster, United Kingdom
Reviewed 5 days ago NEW

My initial impression of the hotel was not good as three rats ran in front of my car as I drove onto the carpark to check in. I was booked into the hotel for a week by my company. Each morning and evening rats could be seen running around the parked cars. These observations were reported to reception who were...

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Thank Jon F
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Guests, Thank you very much for your stay. I am extremely sorry to see that fund rats in the car park. We are working hard to eradicate the rodents with specialized company. This is reported to City council already. I am glad to see you found the staff friendly and helpful. I hope you will give us an other...

London, United Kingdom
Reviewed 6 days ago NEW

Usually "Novotel" Hotels, have a better range than "Ibis Hotel" or "Ibis Budget" my expectation was a bit higher, but in overall it was ok. So hotel having Car park with a plenty of spaces, believe that on pick times they haven't got many spots, but there is in average over 100 car spots to park. They having large reception,...

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Thank akrasnovskis
Jersey, United Kingdom
Reviewed 6 days ago NEWvia mobile

I'm used to the Novotel's being quite a good, above average, modern stay. However this one, whilst in a fairly convenient location for us, was a bit average. The photos listed of the rain shower didn't apply to our room - there was a sub par bath/shower only. The exec room was a good size but a little dusty. Bedding...

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Thank TimX123
Patrick_Le_Henaff, Manager at Novotel Southampton, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Southampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in...

Reviewed 1 week ago

Having had such an outstanding stay the December before, we chose to stay again prior to our holiday cruise. The family were greeted warmly by the reception staff and were given the option of adjoining rooms which suited us perfectly. The rooms were wonderfully quiet, comfortable and impecably clean. The Manager Patrick Le Henaff was exceptionally helpful offering to resolve...

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Thank Maria C
Patrick_Le_Henaff, Manager at Novotel Southampton, responded to this review

DearGuest, Thank you very much for your five star review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Once again thank you for your kind words and we are looking forward to your next stay with...

Oldham, United Kingdom
Reviewed 1 week ago

We have stayed on a number of occasions and found this time to see much needed improvements. Check in was a lot easier. I still think that car parking should be free and not the £8 charged seeing that it is £5 at West Quay car park.

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Thank keith w
Patrick_Le_Henaff, Manager at Novotel Southampton, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Sincerely, Marta Koman Food and Beverage Manager Novotel Southampton

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Elements Restaurant & Bar
Cuisines: Contemporary
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Novotel Southampton is located in the centre of Southampton. Located Opposite West Quay shopping centre and close to the Cruise terminals, Our hotel offers complimentry Wireless throught the Hotel. Visit the nearby National Motor Museum, the New Forest national park and the Cathedral City of Winchester then relax and enjoy our restaurant, room service, bar, indoor heated swimming pool, gym and sauna. Onsite pay parking. ... more   less 

Additional Information about Novotel Southampton

Address: 1 West Quay Road, Southampton SO15 1RA, England
Region: United Kingdom > England > Hampshire > Southampton
Price Range: €61 - €148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Southampton 4*
Number of rooms: 121
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline and ACCOR so you can book your Novotel Southampton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Southampton Hotel Southampton
Accor Southampton
Southampton Novotel
Hotel Style:
#2 Luxury Hotel in Southampton
#4 Green Hotel in Southampton
#6 Business Hotel in Southampton
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Southampton staff and other travellers.
43 questions
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Questions? Get answers from Novotel Southampton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet rooms peaceful and away from the traffic of lifts. Adjoining rooms great for families. Car park views also good if you have a car.”
 of 5 bubbles mariacZ6748BP, 10 Jan 2017 | Read review
“High as possible”
 of 5 bubbles keithw637, 9 Jan 2017 | Read review
“Did Not Stay”
 of 5 bubbles W3307OKjohnt, 18 Dec 2016 | Read review
“Rooms need better cleaning, dusting and heating. ”
 of 5 bubbles no325, 10 Dec 2016 | Read review
“All areas of the hotel seemed fairly quiet.”
 of 5 bubbles W387RWmikep, 5 Dec 2016 | Read review
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