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223 Reviews from our TripAdvisor Community

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Showing 217: English reviews
San Diego, California
Level Contributor
89 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 5 days ago NEW

When thinking about what I love about this hotel, I have to say it is the way they make you feel! It's like a friendly pub, casual and homey. A great place to stay for a while, as I did recently. The staff is so friendly and even when things are not going exactly to plan, take it in stride... More 

Thank Aukgalgg
Halstead, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago via mobile

Great location on Oxford street. Very warm welcome from the receptionist, very quick check in, shown to my room. Room was large but the bathroom was tired. Rain water shower could do with a new shower head, small amount of black mould on the ceiling, hardly surprising seeing as there is no ventilation! Very comfy bed, fluffy pillows crisp white... More 

Thank simongill1981
Faucet I, Digital Content & Social Media Executive at Cargo, responded to this review

Hello Thank you for taking the time to review us. We're glad that you enjoyed your stay and really appreciate your feedback about the bathroom. Feedback from guests is an essential part of making sure we consistently improve the service we offer. We look forward to welcoming you again soon. Kind regards Cargo More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago

Booked at a reasonable price for a 1 night stay. Also booked a table for dinner for 8 people, a mix of Brits and US friends travelling back to US on QM2. They stayed at a far superior place just up the road which we have used before but was sadly full the evening of our trip. The room itself... More 

Thank 2011jday2011
East Yorkshire
Level Contributor
93 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 4 weeks ago

Very pleasant staff. Breakfast was very good. We found the room very small. They said they were upgrading us so I don't know what the room would have been like. They did say there was an extractor fan just outside the window though. We had to go to the top of the house. I found it clostrophobic lots of stairs.... More 

Thank Bumpking
Faucet I, Digital Content & Social Media Executive at Cargo, responded to this review

Hello Thank you for taking the time to review us. We thank you for your positive feedback and equally for your constructive feedback which we will certainly take on board. We take guest feedback very seriously and see it as an essential part of improving the services we offer. Kind regards Cargo More 

Tweed Heads, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

We stayed a week at the Cargo and found the staff to be super friendly. Nothing was too much trouble for them and they gave us plenty of information about what to do in and around Southampton. The location of the hotel is great, close to the wharves and shops and if you're not averse to walking for fifteen minutes,... More 

Thank Marion S
Faucet I, Digital Content & Social Media Executive at Cargo, responded to this review

Hi Marion Thank you so much for taking the time to review us and for the lovely positive feedback. We're glad our staff were able to help you plan your activities in the area and that you found everything you need nearby. We look forward to welcoming you again soon. Kind regards Cargo More 

London, United Kingdom
Level Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 5 weeks ago

I booked Cargo for an overnight stay. I found the staff to be friendly and they operated a very fast check-in process. The breakfast options are plentiful and included in the accomodation charges. Additionally, being just a short walk from High Street made it east to get to and from the centre of town. I would happily stay at Cargo... More 

Thank Tim P
Faucet I, Digital Content & Social Media Executive at Cargo, responded to this review

Hi Tim Thanks so much for taking the time to review us. We're glad you enjoyed your stay and look forward to seeing you again soon. Kind regards, Cargo More 

1 review
Reviewed 30 October 2016 via mobile

Staff were wonderful and very friendly without being overbearing. We had 3 small plates to share between two and they were all gorgeous - can highly recommend the cheese straws, potted rabbit and ham Haugh and cheese croquettes! Good choice of wines too

Thank Janice W
Faucet I, Digital Content & Social Media Executive at Cargo, responded to this review

Thanks for taking the time to review us. We hope to see you at Cargo again soon! More 

Level Contributor
117 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 24 October 2016 via mobile

The barman / waiter must have been having an off day. There was not enough cutlery on our table. He brought more but totally wrong. He seemed to struggle with our order. A set 2 course meal. I went over it several times with him as the starter never came up on the bill all though I paid for it.... More 

Thank SouthamptonBetty
Faucet I, General Manager at Cargo, responded to this review

Hello Thank you for taking the time to leave feedback regarding your recent visit to us. Please accept my apologies for your disappointment and I am sorry that you did not find my apologies at the time and recompense justifiable. If you would like to discuss the issue further, please do not hesitate to contact me directly on cargo@faucetinn.com where... More 

1 review
Reviewed 23 October 2016 via mobile

We had problems from the beginning. The travel cots that were prebooked weren't ready. When we preordered breakfast it was not ready at the requested time and the orders were often incorrect when they arrived 45 min after the preordered time. One morning they actually toke the youghurts we had collected from the buffet from our table to give to... More 

Thank Rikke V
Faucet I, General Manager at Cargo, responded to this review

Dear Rikke Thank you for your comments regarding your stay with us in September; I am sorry that we did not meet your expectations. Please accept my sincere apologies for the instances that you refer to and I am sorry to have caused you to contact us this way. I have taken steps to rectify the situations that you refer... More 

Northern Ireland, United Kingdom
Level Contributor
372 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 15 October 2016

Stayed here due my normal hotel in Southampton being unavailable but I'm glad I did. Nice friendly welcome and nice rooms. The bed could have been a little more comfy but I am very hard to please on that front :) Nice bar downstairs with very good food due to a new chef. This good food carried over to the... More 

Thank Mark_NIron
Faucet I, Public Relations Manager at Cargo, responded to this review

Thanks for the review! We hope to see you at Cargo again soon. More 

22 photos of this hotel

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Dining (1)
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  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Dry Cleaning
  • Laundry Service

Additional Information about Cargo

Address: 20-22 Oxford Street, Southampton SO14 3DJ, England
Region: United Kingdom > England > Hampshire > Southampton
Price Range: €90 - €129 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cargo 3*
Number of rooms: 13
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Also Known As:
Cargo Hotel Southampton
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Questions & Answers

Here's what travellers have asked, with answers from Cargo staff and other travellers.
6 questions
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5 months ago
Beverley, United Kingdom
over a year ago

See all questions (6)

Questions? Get answers from Cargo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid room overlooking Oxford Street or you won't sleep much. If you have cases stay on the lower levels; no elevators narrow stairs.”
 of 5 bubbles Aukgalgg, 30 Nov 2016 | Read review
“Ask for one of the large rooms”
 of 5 bubbles marions45, 2 Nov 2016 | Read review
“shower in room 9 is leaky and the light over shower does not work. However the room was quiet being at the back of the accommodation.”
 of 5 bubbles Sarnie111, 26 Sep 2016 | Read review
“Ask for a room at back of the hotel”
 of 5 bubbles Nellietheelephant59, 5 Sep 2016 | Read review
“ask for one overlooking Sailors House”
 of 5 bubbles Jaynie88, 27 Aug 2016 | Read review
5 of 5
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