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Hotel du Vin Cheltenham

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Hotel du Vin Cheltenham
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865 Reviews from our TripAdvisor Community

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Showing 859: English reviews
Gloucestershire, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 days ago NEW

First visit back to this hotel since it became Hotel du vin and sadly shan't be returning. Service VERY slow - Prices quite high - no bread offered with lunch - Turkey with stuffing alright but the stuffing did not contain all the ingredients specified and it was absolutely smothered with cranberry sauce. Desert a creme brule - in a... More 

Helpful?
Thank Uleyjo
Management response:

Dear Uleyjo, I have very recently taken over as GM here in Cheltenham and am catching up on reviews posted on Trip Advisor. Such a shame to read your review and would like the opportunity to discuss your experience further and see if we can win you back to HDV? My email is ben.fox@hotelduvin.com if you'd like to make contact?... More 

Cheltenham, United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago

We stayed here for one night in one of their luxurious suites. Room was huge and very well appointed with a large waterfall shower, freestanding bath and magnificent fireplace. The bed was very comfortable and the room was quiet so we both slept very well. We didn't dine in the hotel but the breakfast was nice with a range of... More 

Helpful?
Thank Turboclo
Management response:

Hello Turboclo, Thank you very much for the 5* review :-) I am guessing you stayed in my favourite room in the hotel De Trafford? So glad you had a great time. Kind Regards Ben More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

Special,occasion dinner for myself, wife and son : Beautiful location, staff were fantastic, service was impeccable, but the food was average at best for early evening £120 meal for 3. Great starters, lovely fresh bread, but then the mains were a disappointment : a vegetarian dish that was overlooked and just far to sweet to completely mask the taste of... More 

Helpful?
Thank John E
Management response:

Hello John E, Thank you for taking the time to write a review and I do hope that you do try us again. I have just taken over here as GM and am catching up on reviews, so when you do visit again please let me know on ben.fox@hotelduvin.com and I will ensure the Bistro team get it spot on... More 

Cardiff, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

A really comfortable and stylish hotel with super friendly staff. Location is great for shopping and dining. We didn't eat dinner in the hotel, the bar was comfortable with a very relaxing atmosphere. Our room ( Grande Dame ) was superb, very comfortable and good attention to detail. If you enjoy watching television you will be in heaven, with 4... More 

Helpful?
Thank Kenz2613
Management response:

Dear Kenz2613, All in all a fab review but a shame we didn't quite get the breakfast right. I do hope that wouldn't put you off staying with us again? Grande Dame is a fab room though isn't it? You will defintely have to try us out for dinner too next time. Very Best Ben More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago via mobile

It was a couples dinner, i had to ask for bread otherwise we wouldn't get any. By the time they delivered it the starters came. Everyone's meal was horrible, admittedly except mine. My boyfriends meal was £26 and he hated it. He wanted to send it back but noone came to check the food. All of us ordered coffee but... More 

Helpful?
Thank Daniela H
Management response:

Hello Daniela H I have very recently taken over as GM here in Cheltenham and am catching up on reviews posted on Trip Advisor. Such a shame to read your review and would like the opportunity to see if we can win you back to HDV? My email is ben.fox@hotelduvin.com if you'd like to make contact? Kind Regards Ben More 

Warwickshire, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

This is a delightful hotel with friendly staff, I thoroughly enjoyed my stay here and would recommend it to anyone. The hotel itself is very well presented with a lovely bar and dining area. The breakfast was one of the best I've had for a long time. All round very good.

Helpful?
Thank steve f
Management response:

Hello steve f Thank you very much for the 5* review and I am really pleased you enjoyed your breakfast too, we hope to welcome you again soon. Very Best Ben More 

Sussex
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago via mobile

Spent three nights at the hotel du vin,really nice hotel in great location.Breakfast really good and great choices cooked to order,the Restuarant food also good,smart relaxing bar area also.Good room with great shower. All staff really nice and helpful,one and only draw back is the limited parking.

Helpful?
Thank T4432JTphiliph
Management response:

Hi T4432JTphilph That name is quite a mouthful! Thank you for the great review. We do have limited parking I am afraid being so close to the centre of Cheltenham this is one drawback to the location that all hotels here suffer with. We can make recommendations as to the best places to park when you visit though if our... More 

Leicester, United Kingdom
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 weeks ago

Had booked a two night stay(Sunday/Monday) using gift vouchers we'd recieved as a gift. We also took advantage of the Sunday evening special offer. Arrived late morning, so managed to bag a parking space at the front of the building. Recieved a warm welcome from the receptionist, who checked us in, but room actually not available until 3pm. Went off... More 

Helpful?
Thank Jenny C
Stephen W, General Manager at Hotel du Vin Cheltenham, responded to this review

Dear Jenny, Thank you for taking the time to offer some lovely words. I'm glad to hear that you enjoyed your time with us here in Cheltenham, hopefully we'll see you again soon. Regards, Stephen More 

Bristol, United Kingdom
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 weeks ago via mobile

Have been here a few times now and love the Hotel. Nice rooms if a little small last Saturday (Gaudian I think). Lovely food sadly let down by slow service.. Told 15 minutes for dessert, after 50 we gave up. Told it wouldn't appear on our bill! too right it won't, we didn't have it. Sorry if this sounds harsh... More 

Helpful?
Thank 245Rick
Stephen W, General Manager at Hotel du Vin Cheltenham, responded to this review

Dear Rick, I'm sorry to hear that we may have dropped the ball here. I'd be happy to discuss if you would like to contact me directly at the hotel. I look forward to hearing from you. Regards, Stephen More 

Worcester
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 3 weeks ago

Booked this hotel on a Friday night deal, dinner, room and bottle of champagne as we were booked to go 'gin tasting' in the area. Arrived around 3pm to find that there was no parking, there is only about a dozen spaces out front and half a dozen at the rear. Asked for suggestions in reception and the receptionist said... More 

Helpful?
2 Thank womanwholivesinashoe
Stephen W, General Manager at Hotel du Vin Cheltenham, responded to this review

Dear Madam, i would be keen to discuss this further. If you would like to contact me directly at the hotel. regards, Stephen More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Formerly the Carlton Hotel and located in the chic Montpellier district of this historic spa town. Hotel du Vin Cheltenham offers forty nine bedrooms and suites, all decorated in inimitable Hotel du Vin style. The wonderfully spacious public areas centered around a showpiece spiral staircase, include a trademark Bistro with extensive al fresco dining, both a Champagne and Sinners Enclosure Bar, beauty treatment rooms and private dining rooms. The general manager is Tom Ross. ... more   less 

Additional Information about Hotel du Vin Cheltenham

Address: Parabola Rd, Cheltenham GL50 3AQ, England
Region: United Kingdom > England > Cotswolds > Cheltenham
Price Range: €107 - €244 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel du Vin Cheltenham 4*
Number of rooms: 49
Reservation Options:
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Also Known As:
Hotel Du Vin Cheltenham
Hotel Style:
#3 Business Hotel in Cheltenham
#4 Romantic Hotel in Cheltenham
#5 Luxury Hotel in Cheltenham
#5 Family Hotel in Cheltenham
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Questions & Answers

Here's what travellers have asked, with answers from Hotel du Vin Cheltenham staff and other travellers.
3 questions
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Questions? Get answers from Hotel du Vin Cheltenham staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 'PLANETA' overlooks front of the hotel. No views here but attractive architecture on show.”
 of 5 bubbles 541jennyc, 14 Nov 2016 | Read review
“My first stay but Penfold was very pleasant”
 of 5 bubbles colinr587, 5 Nov 2016 | Read review
“we had a room on the side .. bit noisy with people arriving for work this am .. but was fine really”
 of 5 bubbles 255nickyb, 31 Oct 2016 | Read review
“The exec rooms and suites are much bigger”
 of 5 bubbles EJBailey, 18 Oct 2016 | Read review
“Room, we had was facing a car park, and we still don't understand why it is called a hotel of wine, seems like a marketing ploy.”
 of 5 bubbles hcs79, 8 Oct 2016 | Read review
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