We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hotel du Vin Cheltenham

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Hotel du Vin Cheltenham
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

938 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 932: English reviews
Start your review of Hotel du Vin Cheltenham
 Click to rate
UK
Reviewed 2 days ago NEWvia mobile

A last minute booking after being let down by another Cheltenham Hotel. A warm welcome, very comfortable room, large comfy bed, lovely squiggy pillows. It was nice to have the mini bar in the room but all the drinks and nibbles were very overpriced. The bar area had a great atmosphere, service was good both in the bar and during...

 Report
Helpful?
Thank JM1Uk
Chris T, General Manager at Hotel du Vin Cheltenham, responded to this review

Dear JM1Uk, I am delighted to hear we could look after you following being let down by another hotel in the area and that you had such a good stay. We look forward to welcoming you back in the near future. Kind regards Chris Thompson General Manager

Bristol
Reviewed 2 days ago NEWvia mobile

We visited for our anniversary and paid for an executive room. We were lucky to be upgraded to junior suite with 2 free glasses of champagne. We had treatments at the spa. Very good. Staff smart and professional. Public areas open clean and modern. Room was fab! Airy and clean with 2 baths in the room and a lovely walk...

 Report
Helpful?
Thank Victoria K
Chris T, General Manager at Hotel du Vin Cheltenham, responded to this review

Dear Victoria, I was delighted to read that you chose to celebrate your anniversary with us and that you had such a lovely experience. We can't wait to welcome you back soon, Best wishes Chris Thompson General Manager

London, United Kingdom
Reviewed 6 days ago NEW

we stayed for one night at Hotel du Vin Cheltenham after a family Do at lunchtime. Our room was La Grand Dame, and oh she was grand! No less that 4 television screens (far more than we have in our entire house) one at end of bed, one facing each of the two middle-of-the-room baths, and one facing the two...

 Report
Helpful?
Thank Jude R
Chris T, Manager at Hotel du Vin Cheltenham, responded to this review

Dear Jude R, Thank you for the wonderful comments, I will ensure that these are passed back to the team! I am delighted you loved the room...Le Grande Dame is one of my favourites too! We look forward to welcoming you back in the future. Kind regards Chris Thompson General Manager

Newent, United Kingdom
Reviewed 1 week ago via mobile

Ate here just before Easter. I asked for tap water to be brought to the table, as I always do when eating out. Glasses were duly poured for everyone. The water was, however, pretty unpalatable. It tasted very chemically/chloriney. I complained to the waiter but he just shrugged. I then had to order, and pay for, a bottle of mineral...

 Report
Helpful?
Thank Pen J
Chris T, Manager at Hotel du Vin Cheltenham, responded to this review

Dear Pen, Thank you for your comments. The team had passed this comment on to my Operations Manager on the day and this was looked in to and addressed immediately. I am sorry that this wasn't handled as efficiently as I would have hoped...whilst we looked in to the issue then yes we should have given you mineral water as...

Gloucester, United Kingdom
Reviewed 1 week ago via mobile

My daughters booked an afternoon tea for 2, which I was very much looking forward to. Understandably for the area, parking was tricky, but when we entered the hotel, I was greeted by the top of the male receptionist's head, I hovered around hoping for a greeting & some directions but none came. I wandered on through to the bar...

 Report
Helpful?
Thank lind6637
Chris T, General Manager at Hotel du Vin Cheltenham, responded to this review

Dear lind6637, Please accept my apologies for the lack of customer service when entering the hotel, I have discussed these comments with my team as we are much better than this! We hope to welcome you back in the future. Kind regards Chris Thompson General Manager

Cardiff
Reviewed 1 week ago

The service at the hotel was great and everyone was friendly and efficient. The public areas of the hotel were smart and of a good standard, however the bedrooms were below par. The first room we were checked into had a bucket in the bathroom to collect water dripping from pipe work in the ceiling. Housekeeping shouldn't of made this...

 Report
Helpful?
Thank Cardifftravellers62
Chris T, General Manager at Hotel du Vin Cheltenham, responded to this review

Dear Cardifftravellers62, Thank you for your comments, please accept my ssincerest apologies for the issues you encountered on this stay. I will be discussing then with my reception and housekeeping team as all of your points raised are unacceptable and we must do better at this and communication. Best wishes Chris Thompson General Manager

Reviewed 1 week ago via mobile

Regularly eaten at this HDV, however in more recent times the attention to detail, particularly in front house has slipped. Since the maitre'de has moved from the top of the stairs to the foot of the stairs, service has gone down hill. We have waited up to 25 minutes for a drinks order to be taken, we have had try...

 Report
Helpful?
Thank Katefs78
Chris T, General Manager at Hotel du Vin Cheltenham, responded to this review

Dear Katefs78, Thank you for your comments. I am disappointed to hear that you feel standards are slipping in the bistro. We will be reviewing them as a team and using them as a tool for improvement so we can build upon the service we provide our guests and provide a better service. We hope to welcome you back for...

Reviewed 1 week ago

Parking was tricky, but eventually found space on roads around. Reception was fairly friendly. Room was large and spacious- good coffee machine and coffee- although some of the nespresso capsules had been replaced with supermarket versions. Comfy bed...quite a dark room, and paint work needed topping up. Thinish walls too- could hear neighbours! Bathroom was exquisite, great roll top bath...

 Report
Helpful?
Thank RachyRaaRaa
Chris T, General Manager at Hotel du Vin Cheltenham, responded to this review

Dear RachyRaaRaa, Thank you for your comments. I will certainly look in to the comments regarding the paintwork in your room and ensure this is addressed by the maintenance team immediately. We look forward to welcoming you back in the future and hope that next time you try our breakfast as it really is a great way to set you...

Stafford, United Kingdom
Reviewed 2 weeks ago via mobile

We loved the fact that you could take the dog. Our room was distinctly average, small and a bit dated. They did provide a dog bed and bowl which was a welcome addition. We took the dog to dinner so ate in the bar area which was pleasant. The fixed price menu was adequate and the food was a 6.5...

 Report
Helpful?
Thank Stephi1975
Chris T, General Manager at Hotel du Vin Cheltenham, responded to this review

Dear Stephi1975, Thank you for your feedback following your recent stay. I am sorry to hear that your stay was not to the standard we aim to provide our guests and I will discuss your comments regarding breakfast with our head chef. Kind regards Chris Thompson General Manager

Reviewed 2 weeks ago via mobile

We booked a hotel, got offered an upgraded room but when we got there the room was little, the bed was little, the bathroom was old and little, internet was very slow, the minibar was overpriced, the legs of the bed were were wider than the bed and we had to put cushions around them to stop banging our toes...

 Report
Helpful?
Thank Ulf O
Chris T, General Manager at Hotel du Vin Cheltenham, responded to this review

Dear Ulf O, Thank you for your comments. I am sorry that your stay did not meet your expectation. We have just today compelted works which have improved the wifi access across the hotel and I have discussed your comments regarding the maintenance of your bathroom with my maintenance team to ensure that we are addressing these and improving the...

212 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (203)
Viewed
Hotel & Grounds (18)
Viewed
Room/Suite (46)
Viewed
Bathroom (9)
Viewed
Dining (20)
Viewed
View from Room (2)
Viewed
Other (108)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (9)
Viewed
Room/Suite (3)
Viewed
Business Centre/Function Rooms (1)
Viewed
Hotel & Grounds (2)
Viewed
Dining (1)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cheltenham hotels
0.3 km away
Queens Hotel Cheltenham MGallery Collection
0.5 km away
Strozzi Palace Boutique Hotel Suites
4.2 km away
Ellenborough Park
Ellenborough Park
#2 of 22 in Cheltenham
1,231 reviews
Show Prices
Show Prices
Show Prices
1.1 km away
Clarence Court Hotel
Clarence Court Hotel
#4 of 22 in Cheltenham
504 reviews
1.2 km away
No 38 The Park
No 38 The Park
#5 of 22 in Cheltenham
197 reviews
0.3 km away
Malmaison Cheltenham
Malmaison Cheltenham
#16 of 22 in Cheltenham
176 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Formerly the Carlton Hotel and located in the chic Montpellier district of this historic spa town. Hotel du Vin Cheltenham offers forty nine bedrooms and suites, all decorated in inimitable Hotel du Vin style. The wonderfully spacious public areas centered around a showpiece spiral staircase, include a trademark Bistro with extensive al fresco dining, both a Champagne and Sinners Enclosure Bar, beauty treatment rooms and private dining rooms. The general manager is Tom Ross. ... more   less 

Additional Information about Hotel du Vin Cheltenham

Address: Parabola Rd, Cheltenham GL50 3AQ, England
Region: United Kingdom > England > Cotswolds > Cheltenham
Price Range: €114 - €236 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel du Vin Cheltenham 4*
Number of rooms: 49
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hotwire, Expedia, Agoda, Priceline, Booking.com, Travelocity, Cheap Tickets and TripOnline SA so you can book your Hotel du Vin Cheltenham reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Du Vin Cheltenham
Hotel Style:
#3 Business Hotel in Cheltenham
#4 Romantic Hotel in Cheltenham
#5 Family Hotel in Cheltenham
#6 Luxury Hotel in Cheltenham
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel du Vin Cheltenham staff and other travellers.
4 questions
Ask a question

See all questions (4)

Questions? Get answers from Hotel du Vin Cheltenham staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“La Grand Dame, see above, is grand. The hotel is on a quiet road, I imagine all rooms are pretty quiet.”
juder2013, 19 Apr 2017 | Read review
“Ask for a bath!”
RachyRaaRaa, 12 Apr 2017 | Read review
“Don't have a room where you're on the side of the hotel as that's where the air condtioning unit is”
Benjy2, 29 Mar 2017 | Read review
“Look at TripAdvisor and find alternative hotel”
E2269UZrichardf, 20 Mar 2017 | Read review
“Don't care about the room, just make sure you book a table in the bistro!”
miltonpye, 13 Mar 2017 | Read review
5 of 5