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The Willows

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1 room 2 adults 0 children
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The Willows
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189 Reviews from our TripAdvisor Community

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Showing 182: English reviews
Reviewed 10 May 2015 via mobile

Absolutely disgusting I've never seen South filth. All the blinds were damaged and broken the floor full of crumbs. The duvet was torn and split ever where. The trouble is on the website it looked amazing they really need to update it because it's false advertisement. We took videos which hopefully will deter others from staying there

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Helpful?
Thank Bishmilli
london
Reviewed 26 April 2015

This hotel is filthy, toilet had not been cleaned, seat was broken. The shower cubicle was disgusting, filthy, tiles coming off of wall, mould every where. Cupboard under sink falling apart. Blinds broken, they should pay you to stay there is that disgusting, can't believe that they are allowed to stay open. The Hotel Inspector would have a fill day.

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Thank bubbly
Reviewed 13 April 2015

No hot water in shower. Room smelt like a drain. Dirty. Messy. Bed was like a rock and dirty. People screaming and shouting outside our room at 4am. Rude staff. Overpriced for what you got. I wouldn't have an animal stay. Wouldn't give any money back for the lack of hot water. We booked 3 rooms and the 3rd before...

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2Thank Charleigh J
Reviewed 5 April 2015 via mobile

This place is the most disgusting place I have ever step foot in!!!! The rooms were filthy, the bathrooms was unusable and the female worker was appalling. I asked her to clean the toilet, she did not turn up! I had to sleep on my towel with my scarf wrapped around the pillow in long sleeved pj's, nothing was going...

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3Thank BasketballCupcake
London, United Kingdom
Reviewed 4 April 2015

STAFF FRIENDLY, HOWEVER, no lock on converted wardrobe en-suite, no-where to put clothes, room badly painted dark dismal grey looked like a prison cell, decor atrocious, looked like somone had punched wall, bend over at the sink you push door open, no privacy, carpets were rank, general appearance like a doss house, £125 for 2 days disgraceful, bed was 21/2...

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Thank kazbhee
London
Reviewed 29 March 2015

This has got to be the worst hotel (if you can call it that) I have ever stayed in. Ensuite was practically in cupboard in your room (literally) no chair it storage of any disc rioting for your clothes, personal belonging. Reception area was a joke with only a soiled mattress standing upright and not manned EVER! Dirty shower, uncomfortable...

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Thank lullyleela
London
Reviewed 24 March 2015

First - this is a budget hotel, rooms only, no breakfast, no other facilities. You get a room with a bed and bathroom. If you want more from your hotel then move on. I was visiting Brighton for an eveing Rugby match and as trains back to London finish relatively early I decided to find a budget hotel - I...

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Thank JamesLondonLondon
London, United Kingdom
Reviewed 12 March 2015

Not even close to be worth paying the prices they charge! I stayed here for one night in room three and it was clear from the beginning that the cheapest job had been done on the deco. firstly the mattress and bed were obviously very old, the mattress was very uncomfortable with the springs really digging in to your back....

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1Thank Footsteps a
Reviewed 23 February 2015

When we arrived at the sandlewood I had arranged to book one of the two car spaces to be told that I couldn't park there because I wasn't on the list tl stay there. Do finally after getting them to check that I had booked a room they finally gave me the keys. The girl had no idea what she...

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1Thank Kezzacatlady
Rochester, United Kingdom
Reviewed 23 February 2015

Stayed here Friday night for one night with my boyfriend, the place needs a complete make over. The room was cold, the showeroom was disgusting, my boyfriend had to stand crouched in the shower as he was too tall for it, he is 6ft 2 so not abnormal size for a bloke. The toilet was all stained, the kettle took...

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Helpful?
Thank Leah W

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Amenities

Highlights
  • Free Internet
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet

Additional Information about The Willows

Address: 27 Lower Rock Gardens, Brighton BN2 1PG, England (Formerly Sandalwood Hotel)
Region: United Kingdom > England > East Sussex > Brighton and Hove > Brighton
Price Range: €39 - €347 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Willows 2.5*
Number of rooms: 12
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Questions & Answers

Here's what travellers have asked, with answers from The Willows staff and other travellers.
1 question
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Manchester, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Talk to Joshua the owner”
 of 5 bubbles ianc169, 3 Dec 2016 | Read review
“Top floor for best view”
 of 5 bubbles holidaymaker186342, 27 Jul 2016 | Read review
“If in Brighton don't stay at the Sandalwood, you would be better off sleeping under the pier”
 of 5 bubbles rotowhaka, 2 Jan 2016 | Read review
“For a good room, book elsewhere!”
 of 5 bubbles GabieG, 2 Nov 2015 | Read review
“avoid staying here”
 of 5 bubbles 490jemmac, 8 Sep 2015 | Read review
5 of 5