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The outside pool is due to open on May1st. On 22nd April it was a dirty green colour and full of slime, debris and dirt (see photo). If you are expecting to see a sparkling blue pool heated to perfection then you are in for...More
Response from Anthony G, General Manager at The Osborne HotelResponded yesterday
Thank you for your review.
I am disappointed to see that you took a picture of the outdoor pool, which is closed at the moment and only due to open in May.
We have just taken the cover off it and started the...More
We stayed at The Osborne for three nights and found it to be good value. The breakfast was freshly cooked to order and there was a good choice. We ate in the restaurant one evening and the food was delicious , the waiter was very...More
Thank Sue B
Response from Anthony G, General Manager at The Osborne HotelResponded 1 week ago
Dear Sue B
Thank you for your lovely review.
I will make sure the whole team are aware of your appreciation.
I am pleased that you enjoyed your stay in its entirety and look forward to welcoming you back in the near future.
Staff very friendly and hotel clean. Was very disappointed that the sauna not working properly. The main reason for booking this hotel were the spa facilities and a member of staff looked at it and didn’t seem particularly bothered that it was not working
Check-in was easy and staff were friendly. We stayed in a first floor suite which was amazing. Nice design, incredible views from floor to ceiling windows and a particularly nice corner bath! This hotel is within walking distance of the main town and harbour, however...More
Great food. Pictures in dining room were all odd. We had the suite as in brochure. The room and bathroom looked great. The corner bath was not comfortable and the plumber had used basin taps so it took ages for the bath to fill.
1 Thank magicnic
Response from Anthony G, General Manager at The Osborne HotelResponded 6 March 2018
Thank you for your review and the 4* rating.
It is greatly appreciated.
I am, however a little confused by your remarks about the lounge, as we have a small lounge by reception and a larger one in the library and a third(even...More
Response from Duck772015 | Reviewed this property |
Sorry but you probably won't get an answer from the hotel. I filled in their comment leaflet and they didn't have the decency to reply after I gave them feed back. I felt the hotel facilities were tired.