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TLH Carlton Hotel

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#25 of 89 Hotels in Torquay
Certificate of Excellence
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TLH Carlton Hotel
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547 Reviews from our TripAdvisor Community

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Showing 544: English reviews
Reviewed 1 September 2016

We booked 2 nights away 1st night was a nightmare from start to finish ....no parking ,room bottom floor and smokers right outside ....kids putting heads through the window and very little sleep....we got moved the next day but took a while (5 hours) jason the manager was very good and sorted everything out for us ...dont feel we got...

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Helpful?
1Thank Panda C
Matt G, General Manager at TLH Carlton Hotel, responded to this review

Dear Panda, Thank you for the review of your 2 night stay with us. I'm sorry that your stay did not get off to the best of starts but pleased we where able to ensure your second night was a better experience. I will pass your comments onto Jason who is indeed a created to the hotel. Once again thank...

Taunton, United Kingdom
Reviewed 1 September 2016 via mobile

Just back from a mini break, had a great time in Torquay and the facilities in the hotel were fantastic! However... The rooms are far too hot, stifling hot. They need to invest in air con. Next the outdoor pool area is a bit grubby and the covers on the sun loungers need replacing and lastly the hot breakfast is...

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1Thank jaylee28
Reviewed 31 August 2016 via mobile

We are very fond of The Carlton Hotel having stayed at TLH many times in the past decade. As regular re-bookers you notice things that deteriorate and remember when things were better. For instance, you used to be served toast for breakfast and coffee for breakfast and dinner but now it's self service. The meal choices are fewer and we...

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1Thank Annie C
Reviewed 31 August 2016 via mobile

Nice hotel with lovely staff that make you feel comfortable. Amenities for kids and the spa were first rate too. I would highly recommend the massage which I booked on the first day for my wife and I - which was also very good value 😀 Only negative was no air con and it was very hot in the room.

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1Thank Mike M
Matt G, General Manager at TLH Carlton Hotel, responded to this review

Dear Mike M, Thank you for your review and great to hear your wife enjoyed her massage within our spa facilities. I will be sure to pass your thoughts onto our team and we hope to see you back with us in the future.

Brighton and Hove, United Kingdom
Reviewed 22 August 2016

On arrival we were allocated a room. We all walked in the room and we were insulted that this room was even allowed to be used. Awful. Dreadful. Depressing. These are just a few words that spring to mind. Peeling paint and wallpaper, an old wardrobe that certainly had seen better days, all wonky. My son tried to straighten it...

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2Thank Lynnedeloo1
Wolverhampton, United Kingdom
Reviewed 18 August 2016

Once again had a great time at the derwent , stayed in an updated family room very comfortable. Evening entertainment ok, always lots to do. Only moan our dining room table was in an area with a very large party, service was slow between courses.

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1Thank Trevor J
Matt G, General Manager at TLH Carlton Hotel, responded to this review

Dear Trevor J, Thank you for the review and it's great to hear you had another enjoyable stay with us. We look forward to seeing you again soon.

Salisbury, United Kingdom
Reviewed 18 August 2016

This hotel has lovely rooms, the cleaning standards are excellent and all the staff were so helpful and friendly. Bar prices not OTT either which was nice in a hotel. The breakfast is great, buffet style choice of either traditional fry up or big selection toast/ continental goods/fruit/yoghurt/cereal. All was cooked/presented well and there are staff on hand who are...

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Thank the_salisbury_davies
Newbury
Reviewed 17 August 2016 via mobile

We've just returned from a 3 night mini break with family. We booked last minute and pleased to get a family room for a fairly decent price. I think it has been well documented that this hotel is part of a bigger group of hotels making up the TLH Leisure group meaning that you can use the facilities across the...

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Thank Marktravel79
Worthing, West Sussex
Reviewed 15 August 2016

We booked a short break at the Carlton and upon arrival we found that this hotel was in a complex of four very good hotels under the Torquay Leisure Hotels Banner. Having the use of the facilities at four quite large hotels in the complex with many leisure activities was a bonus. Whatever the weather there is always something to...

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Thank Margaret65
Lancashire, United Kingdom
Reviewed 14 August 2016

Stayed 3 nights at the Carlton Hotel with family. Occupied 2 rooms, one double and one family room. Good size rooms (Rm 227 family and 219 double) both rooms on second floor, overlooking entrance to Carlton and a lift is available. The whole complex is quite large, composing of a number of hotels and apartments which unite around the facilities...

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Thank 123savery321
Matt G, General Manager at TLH Carlton Hotel, responded to this review

Dear 123savery321, Thank you for kind review of your family get together, within the Carlton Hotel. It's great to hear that you enjoyed all the wonderful facilities that we have to offer around the TLH complex. I will be sure to pass your comments regarding the good standard of food at breakfast & evening meals to our restaurant manager &...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Accessible rooms
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Laundry Service
Official Description (provided by the hotel)
Part of TLH Leisure Resort, this lovely 3 star hotel and Spa has an extensive range of indoor and outdoor leisure facilities including luxury spa, swimming pool, gym, fitness studio, bistro and games arena with entertainment on site. Ideal for couples and families. The hotel offers spa, health and fitness breaks and dancing holidays. Close to the sea front and town centre, it is ideally placed for exploring the English Riviera and beyond. ... more   less 

Additional Information about TLH Carlton Hotel

Address: Falkland Road, Torquay TQ2 5JJ, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Price Range: €78 - €250 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — TLH Carlton Hotel 3*
Number of rooms: 65
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Also Known As:
TLH Carlton Hotel Torquay, Devon
Hotel Style:
#3 Spa Hotel in Torquay
#20 Family Hotel in Torquay
#35 Romantic Hotel in Torquay
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Questions & Answers

Here's what travellers have asked, with answers from TLH Carlton Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't be put off by us saying average our first night was very quiet just unlucky”
 of 5 bubbles 681elainep, 30 Nov 2016 | Read review
“We were on floor 2, room very quiet, last time we were pool view but near an outlet fan on level 1 which was much noisier.”
 of 5 bubbles dickins0nf, 25 Oct 2016 | Read review
“206 was good”
 of 5 bubbles 320brynh, 9 Oct 2016 | Read review
“If older, ask for a lower floor, as only one lift and it's very slow at arriving and not very big”
 of 5 bubbles debbiedavis1974, 9 Oct 2016 | Read review
“Superior sea view rooms are best.”
 of 5 bubbles horace92, 24 Sep 2016 | Read review
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