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Mercure Exeter Southgate Hotel

Hotels.comUS$126*
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#8 of 31 Hotels in Exeter
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$165*
US$126*
US$165*
US$126*
US$165*
US$126*
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Mercure Exeter Southgate Hotel
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1,940 Reviews from our TripAdvisor Community

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Showing 1,876: English reviews
Reviewed 13 July 2015 via mobile

One night stop. Room clean and fresh. Even had proper hairdryer. Mordern decor. Handy with its free parking. Heating bit too much and unable to control in the room. Cannot comment on food. Gym/ pool good but busy.

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Helpful?
Thank Fen M
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Fen M, I am delighted to hear that you enjoyed your recent stay with us and many thanks for taking the time to forwarding your feedback. I do hope that you will give us the opportunity to welcome you back to the hotel when you next visit the area. Kind regards, Amy Gleadow Operations Manager

Exeter, United Kingdom
Reviewed 13 July 2015

At £40 a head for a pre-booked lunch ,the standard of cooking was poor though the meal very pleasantly served.They forgot to serve the coffee!! A hotel holding itself out as available to host functions should be able to provide a good quality lunch for £40 a head for three courses.A poor attempt on this occasion

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Helpful?
Thank msj430
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear msj430, Thank you for taking the time to leave your feedback following your recent luncheon. I am disappointed that the event did not live up to your, or indeed our, expectations. Please accept my sincere apologies. We are aware that there were some operational challenges and have been in contact with the event organiser to fully understand the shortfall...

Reviewed 12 July 2015 via mobile

A fantastic hotel with amazing stylish rooms in a convenient central location. Helpful friendly staff in all departments. A brilliant place to stay to celebrate a special occasion, thank you to Amy & the team who accommodated all of our special requests and included a complimentary bottle of champagne to toast the start of our stay in style. Our best...

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Helpful?
Thank Paul H
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Paul H, It's always such a pleasure to receive such wonderful comments from our guests. I am absolutely delighted that you had such a lovely wedding anniversary and that we were able to make it just that little bit more special. I do hope that we may be able to welcome you and your wife back the Mercure Exeter...

Reviewed 10 July 2015 via mobile

Very good and friendly service by all staff. So nice having spa facilities also. Parking a little pricey but overall a lovely stay and very good location to city centre. The rooms were very clean although not very modern, more of an older person atmosphere in the evening

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Helpful?
1Thank Rachel P
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Rachel P, I am delighted that you had such a positive experience during your recent stay with us. I will ensure that your comments are passed on to the staff who will be thrilled to receive such lovely feedback. I do hope that you will stay with us again in the future. Kind regards, Amy Gleadow Operations Manager

Bristol, United Kingdom
Reviewed 10 July 2015 via mobile

We returned to this hotel 2 years after our first, extremely pleasant stay. The general material standard is above average but showing signs of ageing. The staff are extremely polite and competent. Shame about the faulty door and noisy window cleaners.

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Helpful?
1Thank Paddy-Carbery
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Paddy-Carbery, Thank you so much for taking the time to share your recent experience at the Mercure Exeter. I am thrilled that you found the staff to be polite and competent but disappointed that you thought the hotel was showing signs of ageing. Please be assured that I will speak with the maintenance team and ensure they attend to...

Kent, United Kingdom
Reviewed 9 July 2015 via mobile

We stayed here for one night. The hotel was nice and the check in was quick. Parking is an extra £12 per 24 hours. The hotel is very centrally located about a five minute walk to the cathedral and the high street. I didn't get a good sleep as the windows were only single glazed, I could hear car doors...

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Helpful?
Thank yesimawake
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear yesimawake, Thank you for taking the time to review your recent stay with us at the Mercure Exeter. I was disappointed to read that you found the hotel too noisy due to the single glazed windows. Please be assured that I will pass your comments to Head Office for their attention. I do hope that you will give us...

Manchester
Reviewed 7 July 2015

Friendly staff and well appointed rooms, recently refurbished. Very well positioned within Exeter and near to the Cathedral. Have stayed here many times over the years and always had a pleasant stay. Recommended.

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Helpful?
1Thank MRDT
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear MRDT, Thank you so much for leaving such positive comments and your recommendation following your recent stay at the Mercure Southgate. I do hope that we will have the opportunity to welcome you back to the hotel in the not too distant future. Best wishes, Amy Gleadow Operations Manager

manchester
Reviewed 7 July 2015

I stayed here about 4 years ago and thought it was a good hotel. I stayed here last week and the rooms starting to show signs of tiredness. The bathroom looked great, and they give a good amount of toiletries, but the chair had seen better days, paintwork all chipped and furniture dated. It has a good location and the...

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Helpful?
Thank pauljbManchester
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear pauljbManchester, Thank you for taking the time to leave us some feedback following your recent stay. I am sorry that you found the rooms to be becoming slightly worn; I will certainly speak with the maintenance team and pass your comments on. I am absolutely thrilled that you found the staff to be faultless - they will be absolutely...

London, United Kingdom
Reviewed 7 July 2015

A bit difficult to find as my Satnav did not list Mercure but instead listed it as Southgate. In fact a resident of Exeter told me that it is always referred to as Southgate Hotel. Staff at Reception very helpful and room was good and being at the back of the hotel was very quiet. Bathroom had large shower tray...

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Helpful?
Thank Abogail
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Abogail, Thank you for your recent feedback. I am sorry that you struggled to locate the hotel on your SatNav but very pleased you found us in the end! I am delighted that you would consider returning and I do hope that it will not be too long before we can welcome you back to the hotel. Kind regards,...

London, United Kingdom
Reviewed 7 July 2015 via mobile

Visited here in July 2015 on trip to Devon The hotel is in a great location for visitors The room are superb, clean, modern and bathroom makes me jelous of my meagre one at home! Gym is clean and staff friendly wife took advantage of the nice pool Free wi fi showing how hotels in 2015 SHOULD BE! (Take note...

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Helpful?
Thank Ian D
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Ian D, Thank you for taking the time to leave a review following your recent stay with us. I am delighted that you had such a positive experience and I do hope that you will stay with us again when you are visiting the area. Kind regards, Amy Gleadow Operations Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
4 star city centre hotel which is a great base for exploring the devon coast & dartmoor. ... more   less 

Additional Information about Mercure Exeter Southgate Hotel

Address: Southernhay East, Exeter EX1 1QF, England
Region: United Kingdom > England > Devon > Exeter
Price Range: €108 - €183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Exeter Southgate Hotel 4*
Number of rooms: 154
Reservation Options:
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Also Known As:
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Hotel Style:
#1 Luxury Hotel in Exeter
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Exeter Southgate Hotel staff and other travellers.
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Questions? Get answers from Mercure Exeter Southgate Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms in the back are very quiet and if you keep the window open you can hear the birds.”
507trishw, 21 May 2017 | Read review
“Our top floor room was tranquil and relaxed, some other reviews mention that lower floors suffer noise from above.”
ronalds606, 20 May 2017 | Read review
“I don't think there is much difference in the rooms”
avalonsilver, 6 May 2017 | Read review
“Book a Superior (or Privilege) room for king size bed, instead of the Classic, which only has a classic double bed.”
990juditv, 17 Apr 2017 | Read review
“View of the Cathedral and rural Devon a nice touch”
andreacV5144NH, 11 Apr 2017 | Read review
5 of 5
Hotels.com
US$126* /night
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Expedia.comUS$126
Booking.comUS$126
HotelQuicklyUS$165
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Prices are for 1 room, 2 adults
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