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Mercure Exeter Southgate Hotel

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#7 of 31 Hotels in Exeter
Certificate of Excellence
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1 room 2 adults 0 children
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Mercure Exeter Southgate Hotel
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1,921 Reviews from our TripAdvisor Community

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Louth, United Kingdom
Reviewed yesterday NEW

Visiting relatives near Exeter and friend in the city, my wife and decided to use the Mercure Southgate as a base. In this, it is an excellent choice and has considerable chargeable parking on site. We stayed in a Privilege room and to be fair, the room size was a little disappointing, but the usual room facilities were there and...

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Helpful?
Thank Bently2012
Plymouth
HOTEL’S FAVOURITE REVIEW
Reviewed 12 January 2017 via mobile

Stayed in this hotel for 2 nights bed and breakfast as a Christmas present from the in laws. Had some issues finding the exact location as two different sat navs sent us round in circles (5 times!!). When we arrived the staff in reception were very welcoming. The reception was very warm and tastefully decorated with a lovely open fire...

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Thank TeresaCPlymouth
About Hotel's Favourite Review
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear TeresaCPlymouth, Thank you for your review and feedback which is gratefully received. I'm delighted you had a great experience at the hotel and found the staff to be welcoming and informative as our main focus is on trying to ensure our guests have a great experience when staying with us. I hope we can have the pleasure of welcoming...

Congleton, United Kingdom
Reviewed 2 days ago NEWvia mobile

I have walking difficulties following an accident and had requested a room with a walk in shower.This room was excellent and even had a view of the Cathedral.Super big bed which was very comfortable,nice fluffy towels and no noise.No complaints. We thought we were going to have a problem with the restaurant but this was sorted out by the lovely...

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Helpful?
Thank 63Gillian
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Thank you for your very kind words. Very much appreciated and my team will be delighted to hear that you enjoyed yourselves. Look forward to welcoming you back. Kind regards,

Reviewed 5 days ago NEWvia mobile

We've been to this hotel quite a few times now, this time was with family and they got 2 interconnected rooms which was exactly perfect for them. Our room had the usual very comfortable bed, air conditioning but also windows which open, the great bathroom with walkin shower and a mirror which doesn't mist up, and everything working perfectly. Good...

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Helpful?
Thank Nick14541
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Glad you had a good time again! Hope to see you again. Kind regards,

london
Reviewed 6 days ago NEW
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Thank Londonっ子
London, United Kingdom
Reviewed 1 week ago

Good location. Comfortable room. Good restaurant. Will definitely stay again. Would prefer to be told in advance if being offered a ground floor room. Entrance and reception area could be made more warm and attractive - bit unwelcoming given the potential of the huge area. Fireplace? Something missing.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Hilary M
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Thank you for posting your thoughts on here. We really value your feedback. Kind regards

MK
Reviewed 1 week ago

We have stayed in this very nice hotel for 2 nights. It has a beautiful design, comfy bedroom (however the bed was too soft and a bit "wobbling" for us) with every necessary facilities. Everything was nice, clean and tidy, but we missed some more hangers for the towels in the bathroom. All staff very kind and thoughtful. The whole...

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Helpful?
Thank Judit V
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Thanks for your review. I’m glad you have a good stay with us. See you on your next trip. Kind regards,

penzance
Reviewed 1 week ago via mobile

Stayed at the South Gate for two nights . The hotel is close to all shops restaurants. The room was very clean and comfortable very good breakfast choice . We had an evening meal in the Restaurant which was delicious. We would defiantly stay here again when we visit Exeter and would recommend it .

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Helpful?
Thank polventon
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Happy to hear that you enjoyed your stay at the Southgate, I look forward to your next visit. Kind regards,

Street, Somerset, UK
Reviewed 1 week ago

Stayed here just after Christmas and it's a lovely hotel. The staff on reception and in the bar area were very friendly and helpful. Leisure facilities were okay; it was nice to go for an early evening swim/relax in the Jacuzzi after a bit of sightseeing during the day although it was quite busy in the pool area. The location...

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Helpful?
Thank Celina P
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Thank you for taking the time to provide your feedback I am delighted to hear that you would recommend the Mercure Exeter Southgate for a short stay and I hope that we will be able to welcome you back again in the near future. Kind regards

dorset
Reviewed 1 week ago

Check in very prompt, first impressions very good, very nice reception area. Pool, spa and gym added bonus. Room very comfortable, excellent breakfast. Just a 5 minute walk to shops. Would recommend and stay agin

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Helpful?
Thank lovejogging
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Thank you for your recommendation I was pleased to learn that you had and enjoyable experience and look forward to welcoming you back again soon. Kind Regards

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
4 star city centre hotel which is a great base for exploring the devon coast & dartmoor. ... more   less 

Additional Information about Mercure Exeter Southgate Hotel

Address: Southernhay East, Exeter EX1 1QF, England
Region: United Kingdom > England > Devon > Exeter
Price Range: €104 - €173 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Exeter Southgate Hotel 4*
Number of rooms: 154
Reservation Options:
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Also Known As:
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Hotel Style:
#1 Luxury Hotel in Exeter
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Exeter Southgate Hotel staff and other travellers.
20 questions
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Fife, United Kingdom
MercureExeterGM Exeter, United Kingdom Property representative
Helpful answer
0
Votes
Not as helpful

Dear Claire, the breakfast @ £10 per person is a promotional price when you book a bed and Breakfast rate. In your reservation if you put 2 people in the room, the price will increase of £20.

Hope it help, if not, please do not hesitate to contact us.

GM

22 hours ago
London, England, United Kingdom
Exeter, United Kingdom Property representative
Helpful answer
1
Vote
Not as helpful

Hi Sharon,

Yes, we have not restrictions on children in the restaurant; all are welcome!

2 months ago
Plymouth, United Kingdom
Fiona D Exeter, United Kingdom Property representative
Helpful answer
1
Vote
Not as helpful

Good morning, we have pleasure in confirming that breakfast at the weekend is served from 7.30am to 11am.

3 months ago
London, United Kingdom
MercureExeterGM Exeter, United Kingdom Property representative
Helpful answer
1
Vote
Not as helpful

Dear Lawrence G,

We don't have beauty or treatment rooms at the hotel. Our leisure facilities are pool, sauna and gym only.

Kind Regards,

David Hayden

General Manager

10 months ago
MercureExeterGM Exeter, United Kingdom Property representative
Helpful answer
1
Vote
Not as helpful

We will be pleased to accept your reservation provided you have a valid debit card which can be used to pay for the room. Obviously we would not be able to serve you alcoholic drinks.

Thank you

over a year ago

See all questions (20)

Questions? Get answers from Mercure Exeter Southgate Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a Superior (or Privilege) room for king size bed, instead of the Classic, which only has a classic double bed.”
990juditv, 17 Apr 2017 | Read review
“View of the Cathedral and rural Devon a nice touch”
andreacV5144NH, 11 Apr 2017 | Read review
“All clean and comfortable”
ChesterLeStreet, 10 Apr 2017 | Read review
“Cathedral view side are quieter”
michelle2306, 10 Apr 2017 | Read review
“Rooms at the rear are quieter”
113maureend, 31 Mar 2017 | Read review
5 of 5