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Mercure Exeter Rougemont Hotel

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954 Reviews from our TripAdvisor Community

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Showing 921: English reviews
Exeter, United Kingdom
Reviewed yesterday NEW

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Helpful?
Thank 985lianb
Swindon
Reviewed 3 days ago NEWvia mobile

We stayed at the Rougemont last Saturday evening. A really great stay. Check in was a delight. Friendly and helpful, you are made to feel welcome. The rooms are clean, well furnished, and comfortable. We were in Exeter for a wedding, which finished at 23:00.So back to the hotel and to the bar for a nightcap. My thanks to Stephanie...

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Thank Jonathan D
London
Reviewed 6 days ago NEW

The hotel is very central opposite the main station, it has a classic feel with a nice reception and historic windows/stairway. It is ideal for a central Exeter trip but has very tight and limited parking on site, you can park close for reduced cost in the NCP. The rooms are of a good quality and I have stayed there...

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Thank buckrogers5
Worcestershire, United Kingdom
Reviewed 6 days ago NEW

Stayed here for the weekend and was actually pleasantly surprised. The staff were very helpful and efficient. The room was clean and really nice. Breakfast was great and there was plenty of choice. The only problem was that the two nights we stayed (Friday & Saturday) seemed to be the nights of extremely loud music, although we seemed luckier than...

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Thank Sadie R
Exeter, England, United Kingdom
Reviewed 1 week ago

Used the hotel for a meeting - we had some unusual asks and the hotel did so much to accommodate us - they were brilliant. Used other venues for the same event and they were nowhere near as helpful. Well done to all at the Rougemont.

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Helpful?
Thank Andrew N
RougemontExeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this review

Dear Andrew N Thank you so much for your lovely comments about your recent meeting at the Hotel. It is not very often we receive feedback on this website about our meetings, so it is great to see that the team looked after you. I hope we can welcome you back soon. Kind regards Craig Findleton GENERAL MANAGER

Bodmin, United Kingdom
Reviewed 1 week ago

A very pleasant three night stay at this hotel. My husband was on business and I joined for a shopping trip. We were made to feel at home by all staff except for one receptionist. She was both condescending and gave us some inaccurate information about hotel service. Luckily al other members of staff we met were helpful and cheerful...

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Helpful?
Thank CornwallLily
RougemontExeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this review

Dear CornwallLily Thank you for your constructive feedback about your recent stay at the Hotel. I am really pleased that you enjoyed your stay overall and I am sorry to hear that there was an issue with a receptionist giving out incorrect information. I will discuss your comments with the Reception Manager to ensure that this is not repeated. Kind...

pontlottyn south wales
Reviewed 1 week ago

Thank you Mercure Exeter Rougemont Hotel for the first class service we had from check-in to check-out for our overnight stay to visit the excellent Christmas market at Exeter. Excellent room in a real old fashioned top class hotel.Beautiful decor throughout the hotel,very friendly staff at reception and later on ,the bar--extra thank you to Aitur our friendly Basque barman.Very...

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1Thank jamieben
RougemontExeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this review

Dear Jamieben Thank you for your lovely feedback about your recent stay at the Hotel. We are really pleased that you enjoyed our new bedrooms and that the staff (including Aitur) provided great service. I hope that we can welcome you all back soon. Kind regards Craig Findleton GENERAL MANAGER

Appledore, United Kingdom
Reviewed 1 week ago via mobile

Well I have to say we had a great nights sleep both Friday and Saturday. From checking in to checking out it was great recently refurbished room was lovely. Breakfast choice very good. As for the staff couldn't fault them at all

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Thank philiplang
RougemontExeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this review

Dear PhilipLang Thank you for your lovely comments about your recent stay at the Hotel. It is great to see that you enjoyed our newly refurbished bedrooms and that breakfast and the service was also very good. I hope we can get you to return back perhaps for the New Year's Sales? Kind regards Craig Findleton GENERAL MANAGER

London, England, United Kingdom
Reviewed 1 week ago

As many people on this site and also a gentlemen I met in the lobby will confirm there is a big problem with this hotel. There's a racket from nearby exhaust fans which kicks in early in the morning on Saturday and wakes you up. I will not be returning. Car park is way too small for the size of...

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Thank Nicholas L
RougemontExeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this review

Dear Nicholas L Thank you for your honest feedback about your recent stay at the Hotel. I am sorry that you did not enjoy your stay. I am sorry that you were disappointed with the size of the carpark. Unfortunately being a city centre Hotel we are limited with regards to the number of spaces (particularly being a Victorian Hotel...

Glasgow, United Kingdom
Reviewed 1 week ago

When we arrived there wasn't ant parking spaces so the chap at the desk suggested we took the disabled ones, well I wouldn't for a start and they were full anyway. Room 30, the heating was up full when we arrived so I turned it down to it's lowest setting but the room remained stuffy and too hot, I just...

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Helpful?
Thank Eleanor W
RougemontExeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this review

Dear Eleanor W Thank you for your feedback and I am sorry that we did not meet your expectations. We are open and honest with regards to the size of the carpark and I am sorry that this appears to be the start of a poor stay for you. I am pleased that we managed to rectify the situation to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
The Mercure Exeter Rougemont Hotel is a classical Victorian hotel in Exeter city centre, close to the cathedral and directly opposite the railway station. The Mercure Exeter Rougemont has local attractions including the Castle and Rougemont Gardens within easy walking distance, with other attractions including stately homes, theme parks and the racecourse a short drive away. ... more   less 

Additional Information about Mercure Exeter Rougemont Hotel

Address: Queen Street, Exeter EX4 3SP, England (Formerly The Rougemont Hotel)
Region: United Kingdom > England > Devon > Exeter
Price Range: €82 - €143 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Exeter Rougemont Hotel 4*
Number of rooms: 98
Reservation Options:
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Also Known As:
The Rougemont Hotel, Exeter Hotel Exeter
Mercure Exeter Rougemont Hotel Devon
Hotel Style:
#4 Luxury Hotel in Exeter
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Exeter Rougemont Hotel staff and other travellers.
8 questions
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Questions? Get answers from Mercure Exeter Rougemont Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“consider the noise when booking at the front the club rooms are really nice but the one in stayed in was front facing”
 of 5 bubbles buckrogers5, 30 Nov 2016 | Read review
“Ask about refurbished rooms”
 of 5 bubbles CornwallLily, 27 Nov 2016 | Read review
“2nd floor front facing rooms offer views of busy area around station while being very peaceful”
 of 5 bubbles jamieben, 27 Nov 2016 | Read review
“Don't stay.”
 of 5 bubbles NicholasL296, 26 Nov 2016 | Read review
“Don't sleep in room 30 or 31”
 of 5 bubbles EleanorW687, 24 Nov 2016 | Read review
5 of 5
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