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Mercure Exeter Rougemont Hotel

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Mercure Exeter Rougemont Hotel
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956 Reviews from our TripAdvisor Community

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Showing 923: English reviews
Bristol, United Kingdom
Reviewed yesterday NEW

Had an absolutely torrid time here. Stayed on a Tuesday night. Had to change room immediately because of kitchen fan sounding like a jumbo jet idling outside. Then there was the "function" downstairs. Have you ever tried to sleep in a disco? Promised it would end by 11. I'm writing this at 11.35. Staff attitude shocking.

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Helpful?
Thank cliffna
Barnstaple, United Kingdom
Reviewed yesterday NEW

Situated in central Exeter (near Exeter central station) you cannot fault the location. Inside, the building looks lovely and grand. The rooms however, whilst up to a good standard, appear to have used paper instead of walls. You can hear literally everything from others on your floor, whether they're just talking or anything else that people get up to. I...

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Thank N7Shepherd
Exeter, United Kingdom
Reviewed 2 days ago NEW

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Thank 985lianb
RougemontExeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this review

Swindon
Reviewed 4 days ago NEWvia mobile

We stayed at the Rougemont last Saturday evening. A really great stay. Check in was a delight. Friendly and helpful, you are made to feel welcome. The rooms are clean, well furnished, and comfortable. We were in Exeter for a wedding, which finished at 23:00.So back to the hotel and to the bar for a nightcap. My thanks to Stephanie...

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Helpful?
Thank Jonathan D
RougemontExeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this review

Dear Jonathan D Thanks for your great feedback about your recent stay at the Mercure Exeter Rougemont Hotel. It is lovely to see that you had a great time and we are pleased that Stephanie provided excellent service. I hope that we can welcome you back in the near future. Kind regards Craig Findleton GENERAL MANAGER

London
Reviewed 1 week ago

The hotel is very central opposite the main station, it has a classic feel with a nice reception and historic windows/stairway. It is ideal for a central Exeter trip but has very tight and limited parking on site, you can park close for reduced cost in the NCP. The rooms are of a good quality and I have stayed there...

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Helpful?
Thank buckrogers5
RougemontExeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this review

Dear buckrogers5 Thank you for your constructive feedback about your recent stay at the Hotel. It is lovely to see that you enjoyed our nice new rooms and our central location. I am sorry that you found that the staff were a bit inconsistent - I will discuss with the team as this should not be the case at all....

Worcestershire, United Kingdom
Reviewed 1 week ago

Stayed here for the weekend and was actually pleasantly surprised. The staff were very helpful and efficient. The room was clean and really nice. Breakfast was great and there was plenty of choice. The only problem was that the two nights we stayed (Friday & Saturday) seemed to be the nights of extremely loud music, although we seemed luckier than...

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Helpful?
Thank Sadie R
RougemontExeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this review

Dear Sadie R Thanks for your positive feedback about your recent stay at the Hotel. We do like to pleasantly surprise guests and it is nice to see that you enjoyed our new bedrooms. I hope we can welcome you back soon. Kind regards Craig Findleton GENERAL MANAGER

Exeter, England, United Kingdom
Reviewed 1 week ago

Used the hotel for a meeting - we had some unusual asks and the hotel did so much to accommodate us - they were brilliant. Used other venues for the same event and they were nowhere near as helpful. Well done to all at the Rougemont.

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Thank Andrew N
RougemontExeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this review

Dear Andrew N Thank you so much for your lovely comments about your recent meeting at the Hotel. It is not very often we receive feedback on this website about our meetings, so it is great to see that the team looked after you. I hope we can welcome you back soon. Kind regards Craig Findleton GENERAL MANAGER

Bodmin, United Kingdom
Reviewed 1 week ago

A very pleasant three night stay at this hotel. My husband was on business and I joined for a shopping trip. We were made to feel at home by all staff except for one receptionist. She was both condescending and gave us some inaccurate information about hotel service. Luckily al other members of staff we met were helpful and cheerful...

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Helpful?
Thank CornwallLily
RougemontExeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this review

Dear CornwallLily Thank you for your constructive feedback about your recent stay at the Hotel. I am really pleased that you enjoyed your stay overall and I am sorry to hear that there was an issue with a receptionist giving out incorrect information. I will discuss your comments with the Reception Manager to ensure that this is not repeated. Kind...

pontlottyn south wales
Reviewed 1 week ago

Thank you Mercure Exeter Rougemont Hotel for the first class service we had from check-in to check-out for our overnight stay to visit the excellent Christmas market at Exeter. Excellent room in a real old fashioned top class hotel.Beautiful decor throughout the hotel,very friendly staff at reception and later on ,the bar--extra thank you to Aitur our friendly Basque barman.Very...

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1Thank jamieben
RougemontExeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this review

Dear Jamieben Thank you for your lovely feedback about your recent stay at the Hotel. We are really pleased that you enjoyed our new bedrooms and that the staff (including Aitur) provided great service. I hope that we can welcome you all back soon. Kind regards Craig Findleton GENERAL MANAGER

Appledore, United Kingdom
Reviewed 1 week ago via mobile

Well I have to say we had a great nights sleep both Friday and Saturday. From checking in to checking out it was great recently refurbished room was lovely. Breakfast choice very good. As for the staff couldn't fault them at all

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Helpful?
Thank philiplang
RougemontExeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this review

Dear PhilipLang Thank you for your lovely comments about your recent stay at the Hotel. It is great to see that you enjoyed our newly refurbished bedrooms and that breakfast and the service was also very good. I hope we can get you to return back perhaps for the New Year's Sales? Kind regards Craig Findleton GENERAL MANAGER

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
The Mercure Exeter Rougemont Hotel is a classical Victorian hotel in Exeter city centre, close to the cathedral and directly opposite the railway station. The Mercure Exeter Rougemont has local attractions including the Castle and Rougemont Gardens within easy walking distance, with other attractions including stately homes, theme parks and the racecourse a short drive away. ... more   less 

Additional Information about Mercure Exeter Rougemont Hotel

Address: Queen Street, Exeter EX4 3SP, England (Formerly The Rougemont Hotel)
Region: United Kingdom > England > Devon > Exeter
Price Range: €81 - €143 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Exeter Rougemont Hotel 4*
Number of rooms: 98
Reservation Options:
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Also Known As:
The Rougemont Hotel, Exeter Hotel Exeter
Mercure Exeter Rougemont Hotel Devon
Hotel Style:
#4 Luxury Hotel in Exeter
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Exeter Rougemont Hotel staff and other travellers.
8 questions
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Questions? Get answers from Mercure Exeter Rougemont Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't bother”
 of 5 bubbles cliffna, 6 Dec 2016 | Read review
“consider the noise when booking at the front the club rooms are really nice but the one in stayed in was front facing”
 of 5 bubbles buckrogers5, 30 Nov 2016 | Read review
“Ask about refurbished rooms”
 of 5 bubbles CornwallLily, 27 Nov 2016 | Read review
“2nd floor front facing rooms offer views of busy area around station while being very peaceful”
 of 5 bubbles jamieben, 27 Nov 2016 | Read review
“Don't stay.”
 of 5 bubbles NicholasL296, 26 Nov 2016 | Read review
5 of 5
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