I stayed here for a two day walking break organised byWalkwise who use HF holiday premises,but provide there own walk leaders. On entering the premises I was intercepted by a lady who rudely told me to put a face mask on but never introduced herself as to who she was and what her role was in the hotel. I immediately obliged and went to check in with the very pleasant gentleman at the reception. I was told I couldn’t check in for another half an hour and could wait in the lounge.I was the only person there. This lady again suddenly appeared and gave me a serious dressing down about wearing a mask. When I tried to explain that I was the only person there she just kept on at me.i looked at the government website as to guidance re hotels and face masks were not a requirement. I realise that individual establishments can have there own agenda to protect there staff and customers and I am willing to conform to what ever they want me to do,but there are ways to inform people in a pleasant and polite way as first impressions in a hotel should be a priority. I tried to engage with this lady and asked what her role was in the hotel at which point She just shouted at me that I’m not talking to you and ignored me. I found this outrageous behavior for a member of staff. I later found out later that this rude ladies name was Sandy and other members of our party had experienced the same abuse. I have to say that the hotel was very nice and all the other staff were absolutely fine and obliging . The room and facilities were first class,and all the food and service in the restaurant fantastic. The packed lunches were also a bonus,in all a pleasant vacation. …
I came here many many years ago when I worked for trust house forte and stayed many times in those days it's sister hotels were. The Palace at Buxton and the new bath hotel all forte heritage. I was very pleased to see it had exactly the same atmosphere as then and that it was still as beautiful we both enjoyed our stay and the way we were looked after I love dovedale anyway but it was a nostalgia trip for me well worth visiting and worthy of the good reviews it gets both of us recomend highly
Friendly, friendly staff, top cold lager (Moretti) and the food (chicken burger and steak sandwich was SO tasty that I feel guilty having had lunch eleswhere yesterday!! Highly recommend! Cheers, we will definitely be back and telling friends to come for lunch here 🍺
Usefully situated on the edge of the Peak District. Run by HF. Rather tired building, decor and furniture but the rooms are adequate. The views from the windows are spectacular. However the staff are wonderful and can't do enough for you. The food is delicious, varied and excitingly 'different'. All served by the lovely staff. Adaptations for Covid 19 are sensible and adequate. Strongly recommend.
We were with a group of 14. Due to Covid-19 restrictions breakfast & dinner were at two sittings & we had to choose our times on arrival. Unfortunately this meant that not all our party were able to sit together regularly at mealtimes. It was a shame really. The guided walks were well organised & well led. Setting off from the house each day was a novel experience. Service by the staff was very good & they were all most polite. Our "better room" was well worth the extra as it was large & well furnished with a decent bathroom. Our "indoor balcony" was great for my reading duties.When the bar area returns to normality it will be a vast improvement. Social distancing & hand sanitation regulations were followed at all times.