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Crowne Plaza Chester

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#11 of 45 Hotels in Chester
Certificate of Excellence
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Crowne Plaza Chester
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1,556 Reviews from our TripAdvisor Community

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Showing 1,524: English reviews
Reviewed 29 December 2015 via mobile

Highly recommended this beautiful modern hotel in the heart of the city centre. We've had our perfect 2 night romantic get away! From the moment myself and my partner arrived, we were warmly greeted by the Manager Mr Robert Ford himself, who was welcoming and friendly. We received a free box of chocolates and 2x complementary drinks to enjoy in...

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Thank samantha_peaches1990
worcestershire
Reviewed 21 December 2015 via mobile

Reviewing this either way is because it is a difficult one. The location and entrance is pretty dire as it seems to be mixed in and under a car park. Once inside the reception is small high desk no concierge and totally locked within a downstairs no window's area. Having said that the public rooms are large and airy and...

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Thank WorcestershireJoe
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Thank you for your feedback. I am sorry that you were disappointed with the facilities but I hope that my teams service exceeded your expectations. Kind regards Peter G Operations Manager

Chorley, United Kingdom
Reviewed 20 December 2015 via mobile

Great location in Chester centre near to all shops and bars. Top marks to reception staff very friendly and welcoming.our room was on the 2nd floor it was a good size nice touch was the deep sleep spray, breakfast was buffet or a la carte great choice and very nice,Again the staff were so welcoming. Didn't go in the pool...

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Thank cindycamps2
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

I am so glad that you enjoyed your stay with us. My team work very hard to give everyone a great experience and it is great to get wonderful feedback like this. We hope that you can come back and visit us again soon. Sincerely Peter G Operations Manager

Wirral
Reviewed 17 December 2015

Went recently to a 50 strong Christmas Lunch. Very good meal (even better that previous years). I have a Wheat Allergy and I'd like to say how fantastic the staff - particularly Roy Brooks - were at looking after me. They identified me somehow, soon after I arrived and regularly saw to it that I was well looked after. My...

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1Thank Ivor_Validcomment
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Thank you very much for your kind words. I will make sure that Roy sees this review as I know he will be pleased to read how much you appreciated his efforts. I hope that you come back and visit us again soon. Kind regards Peter G Operations manager

Winsford, United Kingdom
Reviewed 17 December 2015

Don't let the outside of this hotel put you off as once you walk through the doors you are in another place. We had an executive room which had everything we needed and had additions put in of usb charging ports. The only downside was the bathroom as the sloping roof was over the shower & bath so anyone tall...

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Thank amanda40671
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Thank you for your lovely review. I am very pleased that you had such a nice time during your stay and I hope that you can come again soon. Sincerely Peter G Operations Manager

East Kilbride, United Kingdom
Reviewed 16 December 2015 via mobile

Stayed here for almost two weeks while doing a training course. Excellent location within the city walls of Chester close to all the shops and restaurants. Main positive point is the location. Bar and restaurant in the hotel are excellent as far as hotels go. Room was a bit small and basic for this standard on hotel but nothing really...

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Thank m4rkst
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Thank you for your review. We love getting feedback from our guests and I am very pleased that you enjoyed yourselves here in Chester while you were training. I hope you can come back and visit when you have more leisure time. Kind regards Peter G Operations Manager

Northumberland, England
Reviewed 15 December 2015

I stayed for one night in December 2015 in an Executive room. This was one of the most comfortable hotel stays I have experienced for some time. The hotel is perfectly situated less than 5 minutes walk from the historic heart of Chester yet has none of the disadvantages of many city centre hotels, in that it is quiet and...

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Thank brenthambrother
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Thank you for reviewing the Crowne Plaza in Chester. I am delighted that you enjoyed your stay with us and I hope that you come back and visit again soon Sincerely Peter G Operations Manager

England
Reviewed 13 December 2015 via mobile

The service was excellent , looking after all aspects including parking when there was an issue. The rooms were excellent clean and tidy and left with all usual extras you would expect The hotel Was relaxing and chilled and nothing was too much trouble Will revisit

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Thank John A
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your review. I am delighted to hear that your Christmas Event was a success and I look forward to seeing you again soon Kind regards Peter Gregory Operations Manager

York, United Kingdom
Reviewed 11 December 2015

Stayed for 3 days, very clean comfortable bed, extensive range of toiletries,good welcome pack with biscuits,bottled water chocolates etc. Would stay again.....but would not take breakfast! Although it is a very good breakfast, my companion and I felt uncomfortable. The dining room was almost empty but we were not allowed to sit where we wanted! We were taken to a...

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1Thank Jane F
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your review. It is very pleasing to read how much you enjoyed you room but I am sorry that breakfast did not meet your expectations. I am sure that we can do better next time you visit. Kind regards Peter Gregory Operations Manager

Newcastle upon Tyne, United Kingdom
Reviewed 9 December 2015

We stayed at this hotel for 3 nights and though it was ideal. It was clean, modern with lovely helpful staff. We stayed in an executive room with free Wi Fi, complementary toiletries and water. There was a mini bar which was reasonably priced although we did not use this as there was a bar lounge on the same floor...

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1Thank Deb C
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your wonderful review. My team will be delighted to read your feedback and I am sure that we all look forward to your next visit Kind regards Peter Gregory Operations Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 

Additional Information about Crowne Plaza Chester

Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Region: United Kingdom > England > Cheshire > Chester
Price Range: €108 - €250 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
Reservation Options:
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Hotel Style:
#5 Spa Hotel in Chester
#7 Luxury Hotel in Chester
#10 Romantic Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chester staff and other travellers.
14 questions
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Manchester, United Kingdom
Leigh, United Kingdom
Stoke-on-Trent, United Kingdom
1 month ago

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Questions? Get answers from Crowne Plaza Chester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't think the location of the room has any benefits/drawbacks”
 of 5 bubbles barney1954, 17 Mar 2017 | Read review
“We were on the first floor and it was nice and quiet”
 of 5 bubbles susanj813, 13 Mar 2017 | Read review
“Higher the better, views are great! There are plenty of rooms so maybe say something if you're put in the disabled room.”
 of 5 bubbles Gazza346, 22 Feb 2017 | Read review
“As a Chester resident I cannot comment about the bedrooms but the public rooms are of a good quality.”
 of 5 bubbles Clynnog, 16 Feb 2017 | Read review
“the rooms on the race course side have the best views”
 of 5 bubbles caravan3838, 11 Feb 2017 | Read review
5 of 5