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Crowne Plaza Chester

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Trinity Street, Chester CH1 2BD England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$160
US$141
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Free cancellation until 18/10/21
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (292)
Room & Suite (152)
Dining (54)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Chester
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 48 hotels in Chester
Location
Cleanliness
Service
Value
Travellers' Choice
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Walking tours
Taxi service
Business Centre with Internet Access
Parking
Wifi
Paid internet
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Conference facilities
Banquet room
Meeting rooms
Spa
Steam room
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Safe
Telephone
Iron
Wake-up service / alarm clock
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English
2178Reviews34Q+A100Room tips
Traveller rating
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Popular mentions
Martini911 wrote a review Apr 2021
Oxford, United Kingdom32 contributions67 helpful votes
The room was a good size with a large bed and the cleanliness was very good. However, the room was extremely hot and the air conditioning was ineffective (or central controlled), made worse by the window only being able to open by a matter of a centimetre or two. The worst part was the overbearing smell of cigarette smoke all night despite complaints to reception who only came to spray air freshener rather than dealing with the source of the problem i.e. the guest smoking. The air freshener spray made ir difficult to breathe, and was only a temporary fix. I tried to speak to a member of staff in the morning upon check out but there was no one present, although this may be a COVID measure. Unfortunately, I got very little sleep and my clothes were tarnished with the smell of smoke.
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Date of stay: April 2021
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
1 Helpful vote
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Response from Sarah Turner, Owner at Crowne Plaza Chester
Responded 4 weeks ago
Dear Martini911, Thank you for taking the time to leave us your feedback. All feedback we receive is important so we can make sure that we are doing everything we can to make every guest stay the best it can be. Please accept our apologies that your stay did not meet the high standards that we strive for. Thank you for your feedback I have passed this on to our senior managers for review. If you would be so kind as to email me on receptionsup@cpchester.valoreurope.com to discuss this further. We hope to see you back at our hotel soon. Many Thanks and Kind Regards, Matthew Lewis Reception Supervisor
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DLStern wrote a review Feb 2021
London, United Kingdom53 contributions105 helpful votes
We found ourselves forced to travel in the midst of the February lockdown, and the team at the Crowne Plaza were one of the only ones willing and able to take us in. Despite the strangeness of the times, the team could not have been more pleasant and accommodating at every point - from navigating the contactless check-in, to delivering the room service only dinner, to laying out a breakfast buffet that given the situation was terrific. Beyond saving us from a homeless evening, the team managed to make us feel welcome and provide a one-night reminder of what hospitality is really like.
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Date of stay: February 2021
Value
Location
Service
1 Helpful vote
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Tash wrote a review Jan 2021
Cheshire, United Kingdom1 contribution
Due to all the changing regulations, we were struggling to find a last-minute honeymoon option for our wedding in December 2020 but found the Crowne Plaza and they could not have done more to make us feel special and make our stay great! We then had our reception cancelled, so contacted them and they found us a meeting room and put food on for us with less than 5 days’ notice! Our last-minute reception felt like it had been planned for months, the delicious food was served at the right times and it gave us plenty of time to chat and enjoy the evening. Of course, we hadn’t been able to sample the food prior, and we had landed so lucky with the Crowne Plaza, as the food was exceptional and very generous portions for the 14 guests including ourselves. The hotel was stunning inside, very nicely laid out, and spotlessly clean. We then stayed for a week as our honeymoon and felt like VIPs every day. The breakfast was delicious and well stocked, with both full English and continental options available. One day we had this delivered as room service and the portions were just as generous and delivered exactly on time. We stayed half board and each night we looked forward to our food and had great service every night. We would like to thank Ellen for waiting on us most nights and providing exceptional service. They also waited on us for the reception and we had many compliments from our guests on the service received, so thank you Ellen! We also wanted to thank Kim on reception for sorting out our every need. Somehow Kim remembered us every time we spoke and tailored our experience to make us feel so special! We would recommend the Crowne Plaza to anyone looking for exceptional staff, good location and elegant atmosphere. Cannot wait to visit again!
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Date of stay: December 2020
Value
Rooms
Service
Room Tip: Central location, great quality
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DBowmer wrote a review Dec 2020
Barnsley, United Kingdom3 contributions
My wife and I checked in for a weekend mini break after lockdown! First impressions were excellent and what I would expect from Crowne Plaza. Great check-in experience, Ryan(?) with a Philippines pin badge was super nice and made us feel immediately welcome in Chester. He later called to check our room was nice. No complaints with the room, great views across the racecourse and into Wales. The only thing I could find wrong was the handlebar next to the bath was loose - not an issue for me, but maybe for another guest. Room 154. Altogether a really good stay, would definitely return.
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Date of stay: December 2020Trip type: Travelled as a couple
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Response from Sarah Turner, General Manager at Crowne Plaza Chester
Responded 14 Jan 2021
DBowmer, Thank you very much for taking the time to leave your lovely review from your recent stay. Great to read of your ''Classy and friendly'' experience. I really appreciate your specific comments about the team, we all love reading these. Thank you for letting us know about the handlebar in from 154, this has now been fixed off the back of your feedback, thank you! I hope we can welcome you back soon Keep safe Best wishes Sarah Turner General Manager
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Benjamin H wrote a review Dec 2020
Liverpool, United Kingdom6 contributions
Stayed for the night with family and can’t complain. The staff were all friendly and accommodating and the room was comfortable and clean. The shower was hot and powerful, which was good. The hot buffet breakfast was a bit cold but there was ample choice on offer. It was nice that check out wasn’t until 12pm, which gave us time for a leisurely morning. Definitely good value as it worked out at around £55 each. The location is fantastic as literally only a couple of hundred yards from Chester high-street. Would visit there again when we return to the city.
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Date of stay: December 2020Trip type: Travelled with family
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Response from Sarah Turner, General Manager at Crowne Plaza Chester
Responded 14 Jan 2021
benjaminhG7393GJ, Really appreciate you taking the time to leave your 4 star review of the hotel. Delighted you were able to take advantage of our central location with your family and also enjoy all that the hotel has to offer. I hope it won't be long till we can welcome you back to Chester Best wishes Sarah Turner General Manager
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Previous
PRICE RANGE
US$109 - US$208 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza chester hotel chester, chester crowne plaza
FORMERLY KNOWN AS
Chester Moat House Hotel
LOCATION
United KingdomEnglandCheshireChester
NUMBER OF ROOMS
160
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Frequently Asked Questions about Crowne Plaza Chester
Which popular attractions are close to Crowne Plaza Chester?
Nearby attractions include Escapism Chester (0.4 km), Breakout Chester (0.3 km), and Chester Cathedral (0.3 km).
What are some of the property amenities at Crowne Plaza Chester?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Chester?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Chester?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Chester?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to Crowne Plaza Chester?
Conveniently located restaurants include Bean and Cole, Marmalade, and Picanha by Fazenda.
Are there opportunities to exercise at Crowne Plaza Chester?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Crowne Plaza Chester located near the city centre?
Yes, it is 0.8 km away from the centre of Chester.
Are any cleaning services offered at Crowne Plaza Chester?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Chester offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Crowne Plaza Chester?
Many travellers enjoy visiting Chester Cathedral (0.3 km), Chester City Walls (0.4 km), and Eastgate & Eastgate Clock (0.4 km).