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Holiday Inn Express Chester - Racecourse

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Holiday Inn Express Chester - Racecourse
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1,209 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Chester - Racecourse
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Showing 1,184: English reviews
London
Reviewed 16 July 2015

Chose this place for my 1 night stay on business because I was taken in by the splendid looking frontage of this hotel and upon arriving it was truly surprising for such a reasonably priced place. The booking in was really efficient and speedy and within 5mins I was in my second floor room. Upon despatching my incidentals that I...

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Helpful?
Thank Jimbles
IHGCare, Guest Relations Manager at Holiday Inn Express Chester - Racecourse, responded to this review

Dear Jimbles, Thank you for taking the time to write your feedback. We appreciate your kind comments with regards to our breakfast selections and Wi-fi connection. However, it is disheartening to know that you did not entirely enjoy your stay with us due to the issues you had with the room and the noise challenges you experienced. Please accept our...

Reviewed 13 July 2015 via mobile

I booked a hotel room for my son and his girlfriend for a break they arrived at the hotel for 2 pm. By 11 pm they had come home they said they couldn't sleep due to the noise of drunk revellers banging hotel doors would not recommend to anyone and it's not even race week.

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Helpful?
Thank lyndamitch89
Lucy H, Director of Sales at Holiday Inn Express Chester - Racecourse, responded to this review

Thank you for taking the time to review your time with us at the Holiday Inn Express Chester Racecourse. I am sorry to hear that the guests did not enjoy their stay, the safety and well being of our guests is of utmost importance to us and we do employ security to keep noise to a minimum. Our night staff...

Daventry, United Kingdom
Reviewed 9 July 2015

This is a great hotel for sightseeing in Chester. Right next to the racecourse so very good for the racing but also for the delights of Chester. Just a very short walk from the town. Excellent accommodation, good food, very good service with very pleasant helpful staff. Such a rarity these days. Would use them again.

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Thank June W
Lucy H, Director of Sales at Holiday Inn Express Chester - Racecourse, responded to this review

Thank you for taking the time to review your time with us at the Holiday Inn Express Chester Racecourse. We are very lucky to be located just a five minute walk from the city centre for our guests to explore the wonderful city of Chester. I am delighted to hear that you experienced our high standards of customer service and...

Warrington, United Kingdom
Reviewed 7 July 2015

I'm not normally one for writing reviews about hotel stays but I just wanted to express how wonderful the staff were at this hotel. We stayed on 4/7/15 and there was quite a large group of us. When we arrived to check-in they informed us that only 3 of the rooms were ready as some of the previous guests had...

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Helpful?
Thank Rachael E
Lucy H, Director of Sales at Holiday Inn Express Chester - Racecourse, responded to this review

Thank you for taking the time to review your time with us at the Holiday Inn Express Chester Racecourse. We are very lucky to be located just a five minute walk from the city centre for our guests to explore the wonderful city of Chester. I am delighted to hear that you experienced our high standards of customer service and...

Reviewed 6 July 2015 via mobile

On our arrival at the hotel the car park was easy to find and free which is always a bonus. But this was about it. Sadly when being checked into our room we were given room 001. It was a room for a disabled guest which I didn't mind at all but felt awful that someone who actually may have...

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Helpful?
Thank Jess O
Lucy H, Director of Sales at Holiday Inn Express Chester - Racecourse, responded to this review

Thank you for taking the time to review your time with us at the Holiday Inn Express Chester Racecourse. I am sorry to hear that you did not experience our high standards of housekeeping in regards to the bathroom and the relevant action will be taken regarding this. Once again thank you for your recent review and we hope to...

Doncaster, United Kingdom
Reviewed 5 July 2015

Had a Sunday night in here recently. It is in a great location and I enjoyed walking the waterways which are very close to the hotel. These walkways can take you either in or out of the city and are pleasant. Similarly the hotel is within about 5 minute walk to the centre and with free parking what more do...

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Helpful?
Thank Shimmy192
Lucy H, Director of Sales at Holiday Inn Express Chester - Racecourse, responded to this review

Thank you for taking the time to review your time with us at the Holiday Inn Express Chester Racecourse. We are very lucky to be located just a five minute walk from the city centre for our guests to explore the wonderful city of Chester. I am delighted to hear that you enjoyed our breakfast, which is sourced locally with...

Leicester, England
Reviewed 5 July 2015

From the aggressive car park attendant (race course employee, not hotel's) to the room, I have nothing but bad experiences of this hotel. It's not the staff, they're friendly and efficient, but it is what it is. In the summer, it's far too hot, no aircon, open the windows and you won't sleep a wink due to the busy road...

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Thank mikeeff
Lucy H, Director of Sales at Holiday Inn Express Chester - Racecourse, responded to this review

Thank you for taking the time to review your time with us at the Holiday Inn Express Chester Racecourse. I am sorry to hear that you did not enjoy your stay with us, like you said we have provided fans for all rooms, however do understand the weather has been very warm. I am dissapointed to hear that you did...

Reviewed 3 July 2015

Parking is simple and easy and free! Reception staff are lovely, made me feel very welcome I changed rooms on arrival due to a personal preference and that was handled with no fuss at all, only smiles and positive attitude Room was on the first floor over looking the loading bay, was quite qiet and not too hot despite the...

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1Thank jeremy m
Lucy H, Director of Sales at Holiday Inn Express Chester - Racecourse, responded to this review

Thank you for taking the time to review your time with us at the Holiday Inn Express Chester Racecourse. We are very lucky to be located just a five minute walk from the city centre for our guests to explore the wonderful city of Chester. I am delighted to hear that you experienced our high standards of customer service and...

Glasgow, United Kingdom
Reviewed 2 July 2015

My wife and I stayed at this hotel on our first visit to Chester. The Hotel is located a short 5 minute walk from the town centre and with free and ample car parking makes it an attractive option for visitors We found the staff to be absolutely excellent showing professionalism but also engaging and friendly. Overall a wonderful stay...

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Helpful?
Thank James A
Lucy H, Director of Sales at Holiday Inn Express Chester - Racecourse, responded to this review

Thank you for taking the time to review your time with us at the Holiday Inn Express Chester Racecourse. We are very lucky to be located just a five minute walk from the city centre for our guests to explore the wonderful city of Chester. I am delighted to hear that you experienced our high standards of customer service and...

Abergavenny
Reviewed 30 June 2015

The hotel is ideally located right by Chester racecourse, however when there is a race day on the hotel rate is extortionist ! We stayed one night on such an occasion, and found the following; Room - could hardly move, as there were 2 double beds in there. It was hot & stuffy, uncomfortable, and it was too noisy outside,...

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Helpful?
Thank paulawales_11
Lucy H, Director of Sales at Holiday Inn Express Chester - Racecourse, responded to this review

Thank you for taking the time to review your time with us at the Holiday Inn Express Chester Racecourse. I am sorry to hear that you did not enjoy your stay with us, as you can understand the rate increases throughout Chester on a race date due to high demand and also location. The safety and well being of all...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Combine good value with a great location at Holiday Inn Express Chester Racecourse, the only hotel within the racecourse's grounds.Holiday Inn Express Chester Racecourse is a completely non smoking hotel and just 5 minutes from Chester's historic city centre, putting quaint cobbled streets and an array of shops and restaurants within walking distance. Wake up to our complimentary breakfast and enjoy discounts on dinner at the racecourse's smart Restaurant 1539. You'll also benefit from complimentary onsite parking and complimentary wireless Internet in the hotel's public areas.We're a 5-minute drive from major companies in Chester Business Park, and 15 minutes from Deeside Industrial Park. You can hold training days for up to 25 people in Holiday Inn Express Chester Racecourse's 2 meeting rooms. Feel free to plan your presentation in our 24-hour self-service Business Centre.We're the closest hotel to Chester Racecourse, making us an ideal choice for your day at the races. Soak up Chester's rich history with a stroll down picturesque Watergate Street where grand Georgian buildings nestle alongside fine antique shops. Explore the city's Roman walls to enjoy views over the Cheshire countryside.Ask our friendly staff about Holiday Inn Express Chester Racecourse's packages for discounted entry to local attractions. You can meet and mingle with friends at our bar at the end of a day's sightseeing.Please contact the hotel directly for group bookings and race day packages. ... more   less 

Additional Information about Holiday Inn Express Chester - Racecourse

Address: The Racecourse New Crane Street, Chester CH1 2LY, England
Region: United Kingdom > England > Cheshire > Chester
Price Range: €74 - €192 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Chester - Racecourse 3*
Number of rooms: 97
Reservation Options:
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Also Known As:
Holiday Inn Express Chester-Racecourse Hotel Chester
Hotel Style:
#10 Business Hotel in Chester
#14 Romantic Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Chester - Racecourse staff and other travellers.
5 questions
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Liverpool
1 month ago
Yorkshire, United Kingdom
Holmfirth, United Kingdom
over a year ago

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Questions? Get answers from Holiday Inn Express Chester - Racecourse staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a view of the race course.”
  • View from room.
  • Bathroom
  • Double Room
 of 5 bubbles GJS80, 22 Mar 2017 | Read review
“quieter on the race course side”
  • sun going down and car park view from room
  • tea making
  • bedroom
  • bed
  • toilet
  • racecourse and car park view from room
  • shower
 of 5 bubbles carolg758, 19 Mar 2017 | Read review
“Ask for a room overlooking the racecourse”
 of 5 bubbles Cathb8, 15 Mar 2017 | Read review
“Ist floor rooms not affected by noise from above as in some hotels”
 of 5 bubbles countryhotelfan, 13 Mar 2017 | Read review
“Racecourse view”
 of 5 bubbles Jondi1, 6 Mar 2017 | Read review
5 of 5