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Grosvenor Pulford Hotel & Spa

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Traveller (557)
Room & Suite (314)
Dining (56)
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Overview
  • Excellent61%
  • Very good25%
  • Average9%
  • Poor3%
  • Terrible2%
Travellers talk about
“nelsons bar”(107 reviews)
“spiral staircase”(54 reviews)
“ciro's brasserie”(30 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Nearby Hotels
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Reviews (1,811)
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1,800 results
Traveller rating
1,081
456
162
59
42
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LanguageEnglish
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1,081
456
162
59
42
Show reviews that mention
All reviewsnelsons barspiral staircaseciro's brasseriejapanese gardensensory gardensunday carveryexecutive roomlovely hotelwedding venuesteam room and saunawedding guestsafternoon teamy partnerleisure facilitieswedding receptionfrom start to finishreception area
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1 - 5 of 1,800 reviews
Reviewed 2 days ago via mobile

We had our wedding here in May 2018 and I genuinely cannot fault the staff or hotel as a whole. Everything from booking the venue, making the arrangements, and setting up the room etc was really easy and smooth. Always quick to respond. On the...More

Thank 132alexandram
Reviewed 5 days ago

Dissapointing experience! Staff were not unfriendly but not willing resolve a draught blowing straight at our table. We were a large party and the food ranged from medioca to poor , ballotine chicken in particular was very very dry and difficult to eat ,we mentioned...More

1  Thank Susan C
Response from Joe D, General Manager at Grosvenor Pulford Hotel & SpaResponded 2 days ago

Dear Susan C, Thank you for taking the time to write a review based on your recent visit to the Nelsons bar. It is disappointing to read your review as we take pride and strive hard to deliver good food and service levels, I have...More

A TripAdvisor Member
31
Reviewed 5 days ago via mobile

Visited here on a few occasions both for just a drink and for a meal. Staff are very welcoming and friendly. Even if not booked a table they will try and sort something for you. Food can be pricey but it's very good quality. The...More

1  Thank A TripAdvisor Member
Reviewed 6 days ago via mobile

I enjoyed afternoon tea here with my Mum. We both thought it was beautifully presented and tasted superb. The staff were all friendly yet professional. An excellent value for money afternoon tea and I highly recommend it!

1  Thank Tina K
A TripAdvisor Member
11
Reviewed 1 week ago via mobile

We’ve got a 6 month old baby and we came away for a relaxing night...kept awake all night with music downstairs. Terrible response from reception ‘the website does say it can be noisy’ stay away from this place if you want sleep !!More

1  Thank A TripAdvisor Member
Response from Joe D, General Manager at Grosvenor Pulford Hotel & SpaResponded 1 week ago

Thank you for sharing your review! We do take our guests feedback on board in ordered to continually improve our products and services as you are aware we are a full service hotel hosting events, weddings and spa breaks it is difficult for us to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Dry Cleaning
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$99 - US$273 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Chester
#3 Business Hotel in Chester
#4 Spa Hotel in Chester
#5 Romantic Hotel in Chester
#6 Luxury Hotel in Chester
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$99 - US$273 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Chester
#3 Business Hotel in Chester
#4 Spa Hotel in Chester
#5 Romantic Hotel in Chester
#6 Luxury Hotel in Chester
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (557)
Room & Suite (314)
Dining (56)
Pool & Beach (11)
Amenities (30)
Business Centre & Event Rooms (9)
Questions & Answers
Ask a question
Karolina P
8 April 2018|
Answer
Response from Nathan G | Property representative |
Hello I can advise the leisure facilities are complimentary for guest that are staying at the hotel. Kind Regards Nathan Gilmartin Guest Service Manager
1
Vote
10 November 2017|
AnswerShow all 3 answers
Response from NelsonNW | Property representative |
Hi there, We are indeed dog friendly at the Grosvenor Pulford Hotel & Spa. We have a number of dog friendly bedrooms and we do also allow well behaved dogs within Nelson's Bar. Please do contact us if you require any... More
0
Votes
Vikki P
7 October 2017|
AnswerShow all 2 answers
Response from Nigel B | Reviewed this property |
The pool is available to guests free of charge. Treatments have to be paid for.
1
Vote
Room Tips
"Ask for the best room in the hotel first."
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"Away from retaurants"
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"Stayed in Superior room 74-Beautiful and spacious"
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"Ask for a rooms with great views of the countryside."
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