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Mercure Chester Abbots Well Hotel

1,624 reviews
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Traveller (157)
Room & Suite (64)
Dining (15)
Overview
  • Excellent24%
  • Very good36%
  • Average23%
  • Poor11%
  • Terrible6%
Travellers talk about
“park and ride”(180 reviews)
“health club”(26 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,624)Write a Review
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All reviewspark and ridehealth clubleisure facilitiesevening mealbar pricesbreakfast was buffet stylecity centresteam roomcheshire oaksboth nightstwo night staytea and coffeestayed here for one nightenjoyable stayshort breakyogurtcanal
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361 - 365 of 1,606 reviews
Reviewed 6 October 2016 via mobile

Reception area and front very nice. Staff average. Receptionist didn't even know what time check Out was. Room TINY although clean. Expensive drinks and food. Wedding going on so nowhere to sit and have a drink, had to stand. Very OK stay overall.More

Thank Abbiejay
Response from Bethan J, General Manager at Mercure Chester Abbots Well HotelResponded 17 October 2016

Dear Abbiejay, Thank you for taking the time to write a review following your stay. I apologise if there were aspects of your stay that you were disappointed in but I am grateful for your positive comments about housekeeping and reception area. Do let me...More

Reviewed 5 October 2016

We recently visited this hotel as part of an organised group and while the entertainment was first class the food was a total disgrace with food that was inedible when I complained to the management my complaint was totally ignored all in all I would...More

Thank bernard c
Response from Bethan J, General Manager at Mercure Chester Abbots Well HotelResponded 10 October 2016

Dear Bernard, I am sorry to hear that you were disappointed with the food you received at the event you attended and I must apologise if you felt that your complaint was not fully dealt with. We take food quality very seriously and are regularly...More

Reviewed 3 October 2016 via mobile

Lovely hotel , staff were great . Great location for Chester zoo and visiting the centre My only bad points are : the hotel needs updating as they look a little worn. Food is expensive ( £15 for a burger ) harvester and takeaways near...More

Thank Jennie S
Response from Bethan J, General Manager at Mercure Chester Abbots Well HotelResponded 6 October 2016

Dear Jennie, Thank you for taking the time to provide honest feedback following your recent stay. Our menu is very well priced for the Chester market, using only the freshest ingredients but as you mention, we are lucky to have a wide range of alternatives...More

Reviewed 3 October 2016

My wife and i attended for a wedding and stayed for 2 nights. On arrival the reception staff were first class , got us booked in quickly and made a reservation for us to eat in the restaurant at 8.30. Having worked previously in hotels...More

Thank Les273
Response from Bethan J, General Manager at Mercure Chester Abbots Well HotelResponded 6 October 2016

Dear Les273, Thank you for taking the time to provide me with a detailed review, I always welcome not just positive but constructive feedback, all of which is reviewed daily. I am pleased that you found the reception team welcoming and professional and that you...More

Reviewed 2 October 2016

We stayed on an Autumn break special offer. Dinner was included on the first night, the food was excellent. The breakfast gave plenty of choice, however the hot food was not very hot and we are always disappointed there are no canned tomatoes available. A...More

Thank Bryn J
Response from Bethan J, General Manager at Mercure Chester Abbots Well HotelResponded 6 October 2016

Dear Bryn, Thank you for taking the time to post a positive review following your recent stay. I am very pleased that you were able to take advantage of our Autumn break offer and that you enjoyed both your dinner and breakfast. Thank you for...More

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About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet ( WiFi )
Pool
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Heated pool
Indoor pool
Details
Price range
US$76 - US$192 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Chester
#12 Business Hotel in Chester
#14 Luxury Hotel in Chester
Room types
Non-Smoking Rooms
Details
Price range
US$76 - US$192 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Chester
#12 Business Hotel in Chester
#14 Luxury Hotel in Chester
Room types
Non-Smoking Rooms
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Traveller (157)
Room & Suite (64)
Dining (15)
Pool & Beach (2)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Gwenllian812
1 October 2017|
AnswerShow all 3 answers
Response from seasoneddiver | Reviewed this property |
Sorry, we ate at the hotel.
1
Vote
cheldan
9 August 2017|
AnswerShow all 4 answers
Response from klon1950 | Reviewed this property |
It is £6 for a taxi £2park & ride but this goes off at 18.45 both ways so after this time it's taxi only
0
Votes
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Room Tips
"Don't book"
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"They do brilliant specials. Call because as soon as you explain any requests you need , they are incredibly..."
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"upstairs very quite"
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"Do Not have room 0355"
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