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19 Newgate Street, Chester CH1 1DE England
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (30)
Room & Suite (44)
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Hand sanitiser available to guests & staff
  • Individually wrapped toiletries
Updated 02/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#29 of 48 hotels in Chester
Location
Cleanliness
Service
Value
The Hotel Chester. A luxurious hotel in an incredible setting. 12 Beautifully themed apartments perfect for a romantic weekend away, family break or business trip, enjoy all your home comforts at The Hotel Chester.
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Full view
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Breakfast in the room
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Car hire
24-hour security
Wifi
Complimentary instant cofffee
Complimentary tea
Wine / champagne
Taxi service
Baggage storage
Concierge
Newspaper
Non-smoking hotel
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Additional bathroom
Kitchenette
Flatscreen TV
Extra long beds
Walk-in shower
Desk
Dining area
Fireplace
Housekeeping
Room service
Seating area
Separate dining area
Separate living room
Sofa
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Dishwasher
Microwave
Minibar
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Radio
Sofa bed
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
Languages Spoken
English, Italian
24Reviews0Q+A3Room tips
Traveller rating
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Popular mentions
Andy N wrote a review 21 Jun
West Yorkshire, United Kingdom1 contribution
The apartment was absolutely spotless and completely blew us away with the quality and attention to detail. The designers of this hotel have obviously put so much thought into every single detail of each room Perfect location! Direct route down to the River Dee where we took a relaxing river cruise, a short walk to amazing restaurants both chain and independent, and a few minutes away from Chester's main shopping area!
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Date of stay: June 2021
Location
Cleanliness
Service
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Response from Max Williams, Owner at The Hotel Chester
Responded yesterday
Hi andynV188XK, Thank you for your kind review. We are extremely happy to hear you enjoyed the décor and the touches that make this hotel marvellous. We will keep excelling ourselves to make your stay memorable again the next time you decide to stay with us. Warm regards, Oliver
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ak19891989 wrote a review May 2021
Manchester, United Kingdom45 contributions16 helpful votes
Hotel's Favourite
I just had to write a review about this place, it’s an absolute must stay if anyone is coming to Chester. The staff for starters couldn’t do enough for us, we were greeted with the most friendly gentleman at reception on arrival and checking out. I travel a lot with work but the customer service here really stands out. We stayed in ‘Elegance’ room and it really was just that. From the seating area to the luxury bathroom with that amazing gold roll top bath in the bedroom. This place was beautiful and we cannot wait to return. Thank you The Chester Hotel for a truly remarkable stay.
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Date of stay: May 2021Trip type: Travelled as a couple
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Response from Max Williams, Owner at The Hotel Chester
Responded 5 May 2021
Hi ak19891989, Thank you for your nice review. We are so delighted to hear you enjoyed your stay with us and grateful for your kind words towards our staff. It was such a pleasure having you here at The Hotel Chester. We look forward to seeing again soon, Kind regards, Oliver
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Mark H wrote a review 21 Jun
3 contributions3 helpful votes
Cant thank the staff enough! We called up rather than going via a booking site, a wonderfully pleasant member of the Team Abi gave us so many suggestions and ideas. We have two sausage dogs and this was an unplanned last minute getaway, she was very accommodating, enthusiastic and had the most amazing customer service skills we have experienced in a while! We loved our stay, yes if you don’t mind spending a but extra, then it’s worth it, especially with what you get in return…it was more of an experience than a stay! We had the TREE HOUSE! So good in fact we invited another family member and her dog to share with us! The member of staff on reception - Olly was delightful, so very helpful and polite. The hotel is a hidden gem, situated centrally in Chester city, just ask the staff for eating recommendations because ours was great. 5* from us, we will definitely be coming back for another break, we will need to look no further! Thank You Mark, Buddug and the Sausages!
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Date of stay: June 2021Trip type: Travelled with family
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Sarah Boalch T wrote a review 15 Jun
4 contributions
I booked an apartment here as a surprise for my husband on our anniversary and it was absolutely perfect! The staff were so accommodating, shout out to Abi, Ross & Craig plus the Spanish night receptionist (sorry I can't remember your name!) The apartment was absolutely spotless and completely blew us away with the quality and attention to detail. The designers of this hotel have obviously put so much thought into every single detail of each room (we were allowed a sneaky peak at a few other apartments too!) Perfect location! Direct route down to the River Dee where we took a relaxing river cruise, a short walk to amazing restaurants both chain and independent, and a few minutes away from Chester's main shopping area! Although central to everything, being set back slightly from the main road meant a very quiet and relaxing stay (the beds are amazingly comfy, best nights sleep we've had in ages!) We honestly couldn't fault a single thing and we take short breaks a LOT! If you're wondering if you should stay here, just book it! I promise you won't regret it! (just for context we're mid-30s, love shopping, good food and long walks - Chester has all of these things in abundance) Thank you so much again to all the staff for making our anniversary absolutely perfect ❤️
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Date of stay: June 2021Trip type: Travelled as a couple
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Response from Max Williams, Owner at The Hotel Chester
Responded 1 week ago
Hi sarahboalcht, Thank you so much for your amazing review. We are extremely grateful for your kind words towards our staff and we are delighted to hear you enjoyed the decor of the hotel and the little touches that make it special. We are so glad you had a fantastic time in the stunning city of Chester and we would love to be able to accommodate you for many more special occasions. Warm regards, Oliver
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Alice H wrote a review 12 Jun
3 contributions
We stayed in the Safari room for one night and the Knightsbridge room for another night. Safari was lovely, located at the top of the building, it is huge and loved the interior! The little kitchen is so cute! The bathroom was lovely and spacious & we enjoyed the jacuzzi. However it was so hot in there because there are no windows in the bathroom, and even though we opened all the windows in the bedroom it still felt quite stuffy and we struggled to sleep because of the heat. Some air-con would have been great or if fans were provided in the rooms. Or It would be perfect in the winter, the beds are so comfy it’s a shame we couldn’t enjoy them because of the heat! The Knightsbridge room was gorgeous, again loved the pretty interior but although it was a better temperature we were still boiling!! The staff were friendly on arrival and dealt with issues we had with payment. Thank you guys ☺️
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Date of stay: June 2021Trip type: Travelled as a couple
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Response from Max Williams, Owner at The Hotel Chester
Responded 1 week ago
Hi T75SDaliceh, Thank you for your lovely review and your kind words towards our staff. We're happy to hear you liked the décor of the apartments, each one is different and has its own style so to see you enjoyed both is great. I'm sorry to hear you found it hot in the apartments. We do have fans available for each one so we do hope that your next stay with us will be cool and comfortable. Kindest Regards Abi
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LOCATION
United KingdomEnglandCheshireChester
NUMBER OF ROOMS
12
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Frequently Asked Questions about The Hotel Chester
Which popular attractions are close to The Hotel Chester?
Nearby attractions include Breakout Chester (0.2 km), Grosvenor Park Open Air Theatre (0.4 km), and Chester Cathedral (0.3 km).
What are some of the property amenities at The Hotel Chester?
Some of the more popular amenities offered include free wifi, room service, and dry cleaning.
Which room amenities are available at The Hotel Chester?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at The Hotel Chester?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at The Hotel Chester?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Hotel Chester?
Conveniently located restaurants include Bean and Cole, Atina Kitchen, and Moules a Go-Go.
Is The Hotel Chester located near the city centre?
Yes, it is 0.6 km away from the centre of Chester.
Are any cleaning services offered at The Hotel Chester?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Hotel Chester?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at The Hotel Chester?
The staff speaks multiple languages, including English and Italian.
Are there any historical sites close to The Hotel Chester?
Many travellers enjoy visiting Chester Cathedral (0.3 km), Chester City Walls (0.8 km), and Eastgate & Eastgate Clock (0.2 km).