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The Chester Grosvenor

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The Chester Grosvenor
The Chester Grosvenor
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1,980 Reviews from our TripAdvisor Community

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Showing 1,955: English reviews
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Nice, France
Reviewed yesterday NEW

The service was charming and welcoming. We were given a lovely room (suite) which was stylish and spacious especially with an extra king sized comfortable bed with quality linens. A most enjoyable sejour in the middle of this lovely historic city. The brasserie for breakfast was good especially my espresso. Please do stay clear of the mini bar though. Have...

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Thank ADHADH
Llandudno, United Kingdom
Reviewed yesterday NEW

We booked a short City break for my partners birthday and decided upon the historic city of Chester which is only an hours drive away from our home location. Upon arrival we were met by the fabulous staff at The Chester Grosvenor which is located in the heart of the city. Nothing was too much trouble for them, they aim...

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Thank Tony P
Nottingham England
Reviewed 2 days ago NEW

This was our 4th visit to this luxurious hotel again we felt truly spoilt. This beautiful hotel is situated right in the centre of Chester ideally placed to see all the historic sites and attractions Chester has to offer. The rooms are luxurious and the spa is very restful and relaxing. Staff are courteous and friendly. Will definitely be back...

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Thank Beverley1
Derby, United Kingdom
Reviewed 2 days ago NEWvia mobile

Stayed for one night - room was upgraded- we were made to feel special by very professional polite attentive staff. Beautiful hotel great location- what more can we say !? Definitely recommend if this hotel is within your budget

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Thank Dave H
Reviewed 2 days ago NEW

The location is perfect for exploring Chester on foot. We decided to book a suite for a little extra comfort and weren't disappointed. Slightly annoyed that our online request for a spa treatment wasn't recognised on arrival and then it turned out to be no availability so book well ahead and get confirmation. Cannot fault the food which was amazing...

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Thank Mike T
Stafford, United Kingdom
Reviewed 2 days ago NEW

We called for afternoon tea, the staff were polite, attentive, and very efficient. Afternoon tea was what you would expect from such an establishment, excellent. To top it off, we had earlier been to M&S for food for the weekend, and the gentleman who was behind the bar, put the food in the fridge for us. That's going the extra...

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Thank jim d
Cardiff, United Kingdom
Reviewed 3 days ago NEW

Very disappointing stay at what claimed to be an exclusive hotel, with a price tag to much its aspirations. The arrival was diabolical, the service was totally unprofessional and at times rude, rooms are very dated, bathroom had the world's worst shower, coffee in the restaurant was overpriced and slow, and breakfast was pathetic (note only a continental breakfast in...

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1Thank Mark399
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear Mark399 Thank you for reviewing your recent stay, and naturally I was concerned to read your feedback. I have to say that your remarks regarding the service do contradict the many favourable and highly positive reviews that we regularly receive about our team, and therefore I would welcome the opportunity to discuss your comments in greater detail. Perhaps you...

Wolverhampton, England, United Kingdom
Reviewed 5 days ago NEWvia mobile

My wife and I stayed here on a weekend break. We felt truly spoiled. It's a beautiful hotel, brilliantly located right in the centre of the city. Car parking right behind with its own entrance. The rooms are very well appointed (although the minibar is extortionate). We slept really well in the huge bed. Service is freindly and the breakfasts...

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Thank Carl W
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear Carl W I'm very pleased that you enjoyed your stay at The Chester Grosvenor, and that you felt so spoiled! This is our objective for every guest and it's always good to know when we have fulfilled, and hopefully exceeded!, expectations. I'm glad that you slept so comfortably, we receive much praise of our super beds and of the...

St. Annes-on-Sea, United Kingdom
Reviewed 1 week ago NEWvia mobile

This is one of the best hotels I've stayed in. Room was fab and staff excellent. Beautifully decorated and great location. Tea brought to your room in the morning was a great idea and breakfast was good to. Well worth paying the money for and defo stay again.

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Thank chrishW9072SK
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear chrishW9072SK It's great to be told that The Chester Grosvenor is one of the best hotels in your experience, and I'm very proud to read yet another review that highlights the service and attention given by our outstanding team. As you say, the hotel's location really is a superb one right in the heart of this vibrant city. It's...

North Wales
Reviewed 1 week ago NEW

We stayed for one night for my husbands birthday. We had an executive room which was spacious with excellent amenities. Considering this hotel is in the City centre it was so quiet, with no noise from outside. The hotel is very grand and most of all the service is excellent. All members of staff are very attentive and make you...

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1Thank Wendleech1
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear Wendleech1 The Chester Grosvenor offers such a lovely ambience for a personal celebration, and I'm very pleased that you enjoyed your husband's birthday so much. Our superb team are proud to continue the long Grosvenor tradition for the warmest hospitality, and it has been my pleasure to pass on your words of appreciation to everyone! It's always a compliment...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
La Brasserie
La Brasserie
Cuisines: European, British
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of beautiful Chester, the Grade II listed building, with its black and white timbered façade belies the modern elegance of the interior. The hotel offers both relaxed Parisian style dining and an exquisite Michelin star experience along with luxurious bedrooms and a heavenly spa. ... more   less 

Additional Information about The Chester Grosvenor

Address: Eastgate, Chester CH1 1LT, England
Region: United Kingdom > England > Cheshire > Chester
Price Range: €156 - €331 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Chester Grosvenor 5*
Number of rooms: 80
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Also Known As:
The Chester Grosvenor Hotel Chester
The Hotel Chester
Hotel Style:
#1 Romantic Hotel in Chester
#1 Spa Hotel in Chester
#3 Luxury Hotel in Chester
#6 Family Hotel in Chester
#11 Business Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from The Chester Grosvenor staff and other travellers.
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Questions? Get answers from The Chester Grosvenor staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Luxury hotel with a variety of rooms, they are happy to upgrade you if they have something available at the time.”
 of 5 bubbles tonypL6056WV, 24 Mar 2017 | Read review
“Stayed in the Grosvenor Suite and have to say it was worth the extra”
 of 5 bubbles 929miket, 23 Mar 2017 | Read review
“Floor 2 near the spar is peaceful.”
 of 5 bubbles 892roberth, 9 Mar 2017 | Read review
“Pay for what you can afford. They are all great”
 of 5 bubbles AndrewandChris2804, 5 Mar 2017 | Read review
“Rooms at the front”
 of 5 bubbles darrencumbria, 26 Feb 2017 | Read review
5 of 5