The Chester Grosvenor
Eastgate, Chester CH1 1LT England
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US$239
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US$239
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About
#24 of 146 hotels in Chester
Location
Cleanliness
Service
Value
Travellers' Choice
Located in the heart of beautiful Chester, the Grade II listed building, with its black and white timbered façade belies the modern elegance of the interior. The hotel offers both relaxed Parisian style dining and an exquisite refined dining experience along with luxurious bedrooms and a heavenly spa.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Spa
Parking
Wifi
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
Facial treatments
Full body massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Seating area
Minibar
Refrigerator
Flatscreen TV
Iron
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
259Restaurantswithin 0.5 km
164Attractionswithin 0.5 km
4028Reviews63Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Most Recent
Came for the lunchtime Festive Menu yesterday and it was absolutely excellent. We could not fault the food - everything, without exception, was excellent. Best food we’ve had in a long time and the service was exemplary. We’ll done to you all!
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Date of stay: December 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We visit every year for afternoon tea. The food this year was amazing, the onion tart on the gentleman’s afternoon tea is incredible. The cakes were delicious too. The only thing that let it down was the service, again. We found the service to be poor a couple of years ago and the same this year. The staff are lovely, it’s just there aren’t enough of them. We were freezing after being outside and ordered tea and coffee as soon as we got in. We ended up having to ask for the hot drinks at the end, after we had eaten the scones. I think they had forgotten them. The room was freezing too! We spent a lot of money but the service really doesn’t reflect the price. I also ordered a bottle of champagne, which I had to go up to the bar for and they still charged service on this!
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Date of stay: December 2023Trip type: Travelled with friends
Room Tip: Wear something warm!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Lovely warm welcome front of house- took us to our room. Room nice and clean correct temperature. Nice cocktails at the brasserie. Breakfast- husband disappointed porridge made with water, toast cold. Omelette was delicious. Will return.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Evening meal in La. Brasserie on the 28th November My wife and I ordered the steak. onion rings and frites. The steak was poor quality, dry and had a peculiar unpleasant smoky taste. My wife left all of her meal and I left a part of mine. Told the head waitress and after speaking with the chef he/she agreed it wasn’t right but had no real explanation for this. An alternative meal was offered but this experience had rather spoilt the occasion. The dessert of a fruit crumble was lacking in crumble The cost of the one steak was deducted from the bill, overall a very disappointing experience and in no way what you would expect from a hotel of this standard.
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Date of stay: November 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Went fora friend’s birthday.. Ordered a bottom of Prosecco. 20 mins later still not arrived .. went to bar to be told “ table service only sir” “ I know but I ordered 20 mins ago “ Bar staff points to my bottle sitting in an ice bucket .. “ I’ll get it brought over “ Went back to table only to be asked if we would like to order a drink ?? “ no mate , still waiting fir the 1st order “ 10 mins later the original bottle arrived ! Bad service !!
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Date of stay: December 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
My friend and I have just had a lovely 4th stay at the Chester Grosvenor and as usual we were not disappointed . We always stay here when we come to Chester as everything about the hotel is first class and we always feel very well looked after , which is important to us. The staff , food, drinks and rooms are excellent . We opted for valet parking this time which was worth it . We will be back !
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Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
After a days Xmas shopping we always used to stop at the the hotel for a champagne cocktail or two costing £15 each Last year it wasn’t able to happen but this year to our delight it was . What a disappointment. For four cocktails we were charged £100 incl a 12.5% service charge for a service where we had to ask three times to be served and included £4.50 for a miserable bowl of crisps . Never again!
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Went there for lunch on Saturday. Whilst the food was good the service was awful. Ordered 4 drinks and only got 3. Finally got the 4th but wasn’t offered another one. Food was lovely but we sat over empty plates for at least 10 minutes before they were cleared and they finally asked if we wanted a drink/ pudding but we declined. They then had the cheek to add 12% service charge to the bill! Concierge was very helpful but the waiting staff need extra training.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Arrived at hotel after a 6 hour drive. Pre arrival we had numerous emails inviting us for spa bookings, restaurant bookings that we had already made and suggesting we park on floor 2 of the car park for £10 a day or £20 for valet parking We opted for the car park and after our exhausting drive there were no spaces. The possibility of this was never suggested We would have certainly booked valet parking had we known. We were greeted by a receptionist who didn’t give eye contact but simply said we could not leave the car in the hotel car park drive and was most unhelpful. However, Kevin the wonderful doorman who is a true asset to the hotel saved us and allowed us to park there as long as not blocking access and move it later. The car park is not straightforward in regards to paying. It states pay on exit but that really means get into a website and complete a fair amount of documentation before paying Our suite was delightful and there was a delicious chocolate cake and card for our ruby wedding anniversary. However, the safe is on the bottom of a dark wardrobe so could only be accessed if we knelt down on the floor and used our phone torches to read the instructions! There are lovely Elemis products in the bathroom but no soap only bath and shower gel. In the shower were bath and shower gel and shampoo but no conditioner that was left on the vanity unit as there is no room in the holder in the shower Slots have to be booked for breakfast (certainly when we were there over a weekend )we could get no slots from 9am until after 10am so ended up opting for two 8am slots We had a drink in the brasserie on the Saturday but service was very slow However, we also had a delicious meal there on Sunday…
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip: Book valet parking, pack soap if you want to use it in addition to the provided bath and shower gel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
We were treated by my Mother, to a Bed & Breakfast stay in a deluxe room at the Chester Grosvenor to celebrate our 30th Wedding Anniversary. Mum knows I have always wanted to stay there, so I was very excited to receive this as a gift. I wrote to the hotel in advance as this was booked through a third party site, and I had a few questions about parking etc, and also wanted to book an afternoon tea, that I had a gift voucher for. I had advised that this booking was a treat from my Mum to celebrate the occasion of our Pearl Anniversary. I had a prompt reply responding to all of my questions, but unfortunately Afternoon Tea wasn't available on the days of our stay (Monday & Tuesday). Ah well, we will have to return some other time for that indulgence! This grande dame of a hotel enjoys a prime position on Eastgate, and is perfectly placed to explore Chester on foot. Our deluxe room (313?) was on the front of the hotel, overlooking the street. It was decorated in a classic style, with a huge bed and beautiful linen. The marble clad bathroom was very dated, especially the shower over the bath, with a fixed head that wasn't adjustable in height. Some of the tiling and grouting had seen better days. The towels and toiletries (Elemis) were luxurious, although it would have been nice to have a separate hand soap dispenser, rather than use the shower/bath soap (which gets left in the shower). On arrival, our case was swiftly taken off us and we were efficiently checked in. Our room was already available when we arrived late morning, which was a bonus. It gave us an opportunity to freshen up before going on a Roman Walking Tour (highly recommended). We had a great afternoon exploring and shopping, but when we popped back to deposit some shopping, we were challenged, quite pointedly, by the linkman on duty, to check that we were indeed residents. I appreciate it was a busy day, as there were graduation ceremonies going on in the City, which probably generated additional foot flow, however it did leave an unpleasant taste. In the evening, we opted for the turn down service which was nice, as our bathroom was tidied, and towels were refreshed. Breakfast was Continental, with cooked options available at an additional charge, and completely table service. We were seated in the front window, but found it a little frustrating to have to catch someones eye and ask for things we had run out of e.g. milk or where there was only one pot of marmalade, or one croissant in the pastry basket. I appreciate this is personal preference, but I much prefer the continental offering as a buffet, where you can graze, followed by table service for the cooked options. I think my biggest disappointment, was that our 30th Anniversary was not acknowledged in any way whatsoever by the hotel, a Happy Anniversary at check in or a card in the room would have sufficed. I did advise this at Reception when we checked out, and the gentleman concerned apologised, said normally we would do something, and said he would inform the guest relations manager. The hotel had a few opportunities to note our celebration, firstly through the booking (albeit that may not have been passed on by the third party site), then through my own email, and finally, and this is where true elevated service kicks in, when the staff member did the turn down. They would have seen several anniversary cards up in the bedroom, and this information could have been passed on to Guest Relations. I do feel a bit churlish when we received everything that was booked and paid for, however I had high expectations of this iconic hotel, and it wasn't the exceptional, five star customer experience I had hoped for. …
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
PRICE RANGE
US$144 - US$221 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the chester grosvenor hotel chester, the hotel chester
LOCATION
United KingdomEnglandCheshireChester
NUMBER OF ROOMS
79
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Frequently Asked Questions about The Chester Grosvenor
Which popular attractions are close to The Chester Grosvenor?
Nearby attractions include Escapism Chester (0.5 km), Breakout Chester (0.3 km), and Treasure Hunt Chester (0.3 km).
What are some of the property amenities at The Chester Grosvenor?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Chester Grosvenor?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Chester Grosvenor?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at The Chester Grosvenor?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Chester Grosvenor?
Conveniently located restaurants include Rio Brazilian Steakhouse - Chester, The Red Lion, and Bean & Cole.
Are there opportunities to exercise at The Chester Grosvenor?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Is The Chester Grosvenor located near the city centre?
Yes, it is 0.4 km away from the centre of Chester.
Are any cleaning services offered at The Chester Grosvenor?
Yes, dry cleaning and laundry service are offered to guests.
Does The Chester Grosvenor offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Chester Grosvenor?
Many travellers enjoy visiting Chester Cathedral (0.2 km), Chester City Walls (0.8 km), and Eastgate & Eastgate Clock (0.05 km).