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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitised high-traffic areas
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Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Gonville Hotel
Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 39 in Cambridge
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Gonville Hotel has been privately owned and run by the same family for three generations. Located directly opposite the famous Parker’s Piece and just a short walk from the city’s many colleges and historic greens, Gonville Hotel is perfectly positioned for exploring Cambridge. From the exquisite décor in every room to complimentary tours of the city in our classic coach-built Bentleys, experience is at the heart of every stay. You can even take a Gonville bicycle to see the city under your own steam, very Cambridge indeed! Gonville Hotel offers two delicious dining options. A fine-dining restaurant with a British seasonal menu, perfect for special occasions. And our more relaxed alfresco Garden Restaurant which offers a safe indoor/outdoor experience in an upscale casual environment. Ideal for meeting with friends and loved ones. Private gardens, wellness rooms, live jazz, a love of dogs and a true sense of individuality make Gonville Hotel the perfect destination for unforgettable experiences and exceptional stays.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Paid private parking on-site
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Laptop safe
Wake-up service / alarm clock
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Business
Languages Spoken
English, French, Spanish, Czech and 4 more
Hotel links
Location
Full view
100Great for walkers
Grade: 100 out of 100
86Restaurantswithin 0.5 km
32Attractionswithin 0.5 km
Contact
Gonville Place, Cambridge CB1 1LY England
Getting there
Car HireSee all Cambridge car hire
3681Reviews23Q+A100Room tips
Reviews
Traveller rating
- 2,379
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- 294
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- 41
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Most Recent
Great experience from arrival to departure. Lovely hotel in the most amazing location. On any return trip we would definitely stay here without hesitation. Rooms are lovely and clean. The bar has a great choice and lovely cocktails.
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Date of stay: May 2022
Value
Cleanliness
Service
Room Tip: Garden view
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Helpful
Hotel's Favourite
This lovely boutique hotel has it all! The location is perfect and the service impeccable. But the decor! A multilayered and textured approach to decor paired with superb paint selections and curated art & light fittings all came together in an exquisite way! Look up, look down - everywhere you looked there was some element of interest. And the Bentley theme complete with two antique Bentleys out front added yet another bit of fun and lux. Oh, and did I mention breakfast?! Not just a buffet but table service with delicious menu choices all served in a lovely setting. I highly recommend the Gonville without reservation.
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Review collected in partnership with this hotel
Date of stay: February 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Holly Oliver, Guest Services / Front Office at Gonville Hotel
Responded 3 Mar 2022
Hello kkb07, What a superb review, thank you so much for taking the time to leave us it! To hear that the service is 'impeccable' it's the highest compliment our team can receive, they will all be thrilled! We are so thrilled to hear that you loved our decor, we take a lot of pride in our hotel and first impressions definitely count! We really are thrilled that you had such a wonderful stay, we hope to welcome you again in the near future! Best wishes, Holly & the Team
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Went for my husbands 60th, Our room was above average for a hotel room plus, very comfy bed, a coffee (pod) maker (which could do with instructions as a bit complicated), Netflix on the TV. The room was a little late (15mins) but we were given a free drink at the bar to make up for our slight wait. The hotel was aware of my husbands birthday and left a card and a fruit platter which was a nice touch. The staff really couldn't have been more helpful or polite for the whole stay from the cleaners to the receptionist. I found the main areas of the hotel quite luxurious and a lovely atmosphere. The breakfast was either cooked fresh and brought to your table as well as a continental buffet selection. The hotel itself is right on the edge of the town - literally you walk across a grassed area and there it is - so very convenient. I suppose the only thing I wasn't terribly happy about was being charged a service charge for a glass of brandy in the evening - £1.80. That I found a little unnecessary. Equally charging £17 to park your car in their carpark on top of £270 again a little bit steep. However it was a lovely stay and we enjoyed it very much. Would recommend the Raja Indian restaurant - particularly nice food - as well as Free Press pub and the Elm Tree - both traditional pubs with nooks and crannies. Watch out for the bikes and E-Scooters - many of them hurtling about. …
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Date of stay: May 2022
1 Helpful vote
Helpful
In the 9 years since our last stay the Gonville has undergone a renovation and the interiors are now very chic and appealing, with a nice touch of luxury. We especially loved all the Cambridge themed prints on walls in the public areas. All staff we interacted with, from maid and maintenance man (coffee machine was temperamental and we called for their help) were charming and helpful. Filip on the front desk was particularly pleasant and highly professional. Our room (236), a superior room, was spacious with a superking bed. Our only quibbles were that the bed was too firm for us and the bathroom door should open the other way to avoid hurting the knees and feet of the occupant of the loo when their partner comes into the room! Breakfast was the usual buffet cold selection with table service for hot dishes. The standard fry-up was a bit tired at 9.30 on our first day but my omelette on day 2 was excellent. We didn’t dine at the hotel this time. Parking is expensive at £17 per night but par for Cambridge, and the hotel is ideally situated for walking to all sights. Prices are towards the high end but again par for Cambridge. Certainly we would return happily!…
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Date of stay: May 2022
Rooms
Location
Service
Helpful
At short notice I had to organise an afternoon tea party for a group of elderly people, several of whom are in their nineties. The management and the team of staff who looked after us were exemplary. The service and the range of food perfectly met our requirements and the costs represented extremely good value for money. We were seated in the Atrium lounge which was ideal. Thank you one and all.
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Date of stay: May 2022
Value
Service
Helpful
Response from Adam Burrell, Other at Gonville Hotel
Responded 6 days ago
Good Morning CambridgeRambler99, Thank you for taking the time in providing such great feedback regarding both our staff and offerings. We look forward to having you return in the future for another round of sweet treats and exemplary service! Warm regards, Adam Operations Manager
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+1
This was our second stay here and we were not disappointed! The staff couldn’t do enough for us, we had incredible food in the Terrace restaurant, wonderful service, and a beautiful room. Plus a fabulous location. Absolutely fantastic, will definitely be back!
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Holly Oliver, Guest Services / Front Office at Gonville Hotel
Responded 1 week ago
Dear LouFrapp, Thank you for taking the time to leave us a review. We are so pleased that you had such a great stay, and returned after your original visit! It's really wonderful to know that you felt the team were helpful and evidently made the experience even more enjoyable. We really hope to welcome you back in the near future. Best wishes, Holly & the Team
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Prior to arriving after booking this hotel I tried calling the spa at the hotel for a week to book appointments for me and my daughter who I was travelling with. We never received an answer on any of our calls and on two occasions I left messages with no reply. I understand they only have one member of staff so if like me you are booking a hotel with a spa this may not be the place for you. We arrived at about 4pm in the afternoon and bearing in mind checkout is at 11am I was surprised to see so many bundles of dirty linen, dirty trays and cleaning carts blocking the hallway to my room (Room 201). The room though lovely it was on the small side with a very small window tucked into the corner. The bathroom was cramped and had a hand held shower head, only a bath, no shower. If you are over 5’6” you cannot stand up in the bath to shower as the ceiling is so low. The shampoo and shower gel was lush and smelt amazing. The towels was bright white of good quality and very fluffy. We ordered sandwiches for two and these took over 90 minutes to arrive. We may have got them quicker if there had been a member of staff answering the reception phone. I was informed that since covid they have had a staff shortage I get this but if I’m paying a hotel rate that they are charging I expect a decent level of service that unfortunately we did not receive. The bed was very comfortable it appeared to have a topper on top of the mattress which makes all the difference. It was such a shame this could have been an amazing hotel with a few changes. But our stay was not worth what we were charged.…
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Date of stay: May 2022Trip type: Travelled
Room Tip: Make sure you have a full shower in your room.
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2 Helpful votes
Helpful
Response from Adam Burrell, Other at Gonville Hotel
Responded 6 days ago
Good Morning Ihillyer, Thank you for taking the time in providing feedback from your stay with us this May. It is great to see that some elements of your stay were enjoyed and commented on. We do pride ourselves in the quality products and amenities we provide for our guests, thus is great to see them noted. You have mentioned issues with both spa and restaurant service, of which have been affected by on-going staffing challenges. We do appreciate that this is something to be resolved, inline with our room rates - we are in a constant drive for recruitment at this time and have made leaps and bounds even since your recent stay. I understand this ultimately had not prevented the issues faced by yourself, but trust we can have you return in the future for a well-rounded, relaxing stay. Do reach out to us if we can further assist you with your feedback. Warm regards, Adam Operations Manager
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We’ve just returned from a wonderful first stay at the Gonville with our toddler. We stayed in a superior deluxe room which was beautiful. I really appreciated all the luxury touches and I haven’t stayed in a hotel bed as comfortable and luxurious for a long long time. They made my birthday special with a gift in the room and card, we’ll be back soon. Thank you very much.
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Date of stay: May 2022Trip type: Travelled
Room Tip: We found arriving early (10:30) we were able to park but we are not sure how easy this may have...
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Helpful
Response from Holly Oliver, Guest Services / Front Office at Gonville Hotel
Responded 2 weeks ago
Hello Lisa D, Thank you for taking the time to leave us a review. It sounds like you had a really great stay with us, our mattress are Hypnos and we also think some of the comfiest around! We are so pleased you agreed and clearly had a really great and comfortable sleep! Once again, Happy birthday from us all, we hope you were able to make some very special birthday memories! We hope to welcome you again in the near future. Best wishes, Holly & the Team
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I wondered while booking if the hotel was designed more for an older clientele than my wife and I but I was very pleased to be proved wrong on that front. The decor was lovely and the staff and service was absolutely top notch. Food was great. Absolutely loved staying there. It was a real treat.
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Date of stay: April 2022Trip type: Travelled
Room Tip: Parking is difficult as the car park fills up but there are other options nearby. Try the spa...
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Helpful
Response from Holly Oliver, Guest Services / Front Office at Gonville Hotel
Responded 2 weeks ago
Hello Amy R, Thank you very much for taking the time to leave us a review. We are so pleased that you both loved your stay! Our team will be thrilled to know how much you loved the service, it really means a lot to us! Likewise for the food, the chef's work really hard to prepare and create our menus, so it's wonderful to hear how much our guests enjoy the dishes!! We hope to welcome you back again in the near future. Best wishes, Holly & the Team
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My partner booked a surprise stay here for my birthday. It is in a perfect location, around 5 minute walk from the centre of town. We arrived to a complementary bottle of Prosecco and a birthday card, which I thought was a lovely touch. The staff were very attentive and nothing was ever too much trouble. The coffee machine with the various types of pods were delicious and topped up daily by the housekeepers (who were also fantastic!!) We had breakfast included and ordered this to our room via the ipad in our room, this was absolutely delicious! There were so many options for food and you could have as much as you liked! Absolute 10/10 experience and would recommend to anybody.
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Date of stay: April 2022Trip type: Travelled
Room Tip: Parking on site was £17 per night. Everywhere else is permit only&more expensive. We booked a...
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Helpful
Response from Holly Oliver, Guest Services / Front Office at Gonville Hotel
Responded 2 weeks ago
Dear Abbie R, Happy birthday again from all of us!! Thank you for taking the time to tell other travellers how great your experience was! Making all our guests feel like VIPs is very important to us, especially when they choose to spend important milestones with us! Thank you for your very kind comments about our team, they will all be thrilled to hear this. We are so pleased you had such a wonderful stay and we hope to welcome you back in the future! Best wishes, Holly & the Team
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PRICE RANGE
US$185 - US$375 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cambridge best western, best western cambridge
LOCATION
United KingdomEnglandCambridgeshireCambridge
NUMBER OF ROOMS
92
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Claim Your Listing Frequently Asked Questions about Gonville Hotel
Which popular attractions are close to Gonville Hotel?
Nearby attractions include LockHouse Escape Games (0.2 km), The Polar Museum, Scott Polar Research Institute (0.2 km), and The Piano Bar at De Luca (0.1 km).
What are some of the property amenities at Gonville Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Gonville Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Gonville Hotel?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to Gonville Hotel?
Conveniently located restaurants include DoppleGanger Burger, Tu Casa Tapas Restaurant, and The Oak Bistro.
Are there opportunities to exercise at Gonville Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Gonville Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Gonville Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Gonville Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Gonville Hotel?
The staff speaks multiple languages, including English, Spanish, French, Italian, Polish, Greek, and Czech.