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Doubletree by Hilton Cambridge City Centre

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Doubletree by Hilton Cambridge City Centre
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1,860 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree by Hilton Cambridge City Centre
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Showing 1,789: English reviews
Trelew, Argentina
Reviewed 6 July 2015

The main reason I stayed at this hotel was because I was attending a wedding there, but then I found out it was a great choice for many other reasons. I was welcome by Amit, who was really kind and helpful. The check in was fast and comfortable. As it is customary at Hilton hotels, we were given our warm...

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1Thank Lauines
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review

Dear Lauines Thank you for your review. We are over the moon to read your most kind review, it is such a pleasure to know that your stay and the wedding were such a success. Main role played by our most caring and friendly team members, I am sure that they will be very pleased to know that their hard...

Haddenham (Bucks), United Kingdom
Reviewed 6 July 2015

The room and bedroom corridors are small and cramped especially the bathrooms indicative of an intention to maximize saleable space at the expense of guest comfort. Price for price I would have expected better accommodation. The car park charge is insulting and unwarranted

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1Thank John B
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review

Dear John B Thank you for your review. We were sorry to read that space in the bedroom and bathroom were not to your liking. We certainly are saddened by your comment about the car parking. It is by no means our intention to insult anyone, we believe that these charges are comparable to other major city centre car parking...

Sydney, Australia
Reviewed 5 July 2015

The hotel is in a great location and the riverside terrace is a great spot to spend an afternoon. Unfortunately, the food that gets served is below par and getting someone to take your order or bring you your drinks just does not happen. Get ready to camp near the bar until you have placed your order... and then go...

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2Thank William C
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review

Dear William C Thank you for your review. Please accept our apology for the poor level of service received at the terrace bar and that you found the food not up to your standards. This is completely unacceptable on our behalf and further staff training is now scheduled to improve this area of service at the hotel. With regards to...

Hong Kong, China
Reviewed 4 July 2015

Hotel is on the River Cam close to the City Centre and Kings Parade. The hotel has table and chairs and heaters in the garden abutting the river. Very peaceful views overlooking river. I had a king room with a smallish balcony overlooking the river. Very, very hot in the summer sunshine - but there are blackout curtains and air-con...

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3Thank Simon S
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review

Dear Simon S Thank you for your review. We are pleased that overall you enjoyed your stay with us, especially the location and our gardens. However, I was sorry to read that some areas of your stay such as the service at the bar could have been improved, I can only hope that this did not mar your stay too...

Peterborough, England, United Kingdom
Reviewed 3 July 2015 via mobile

This hotel is absolutely stunning, came here for Champagne afternoon tea in June and had a lovely time. We purchased a voucher via travel zoo and I phoned to book straight away, we went on a week day as we were off work and the sun was shining so we sat outside in the beautiful garden overlooking the river where...

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Thank Jade H
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review

Dear Jade H Thank you for your feedback. We are really pleased to read that you had such an amazing Afternoon Tea in our beautiful gardens. I thank you especially for your most kind words about our friendly staff and the beautiful photos! We hope to have you with us again for an Afternoon Tea or else in the restaurant...

Tennessee USA
Reviewed 1 July 2015

This hotel is conveniently located for exploring Cambridge. It sits between a quiet street and the river so it is relatively secluded, but there is a nice lively pub just a block away. The staff are exceptionally hospitable. The room I received (room 238) was very clean and quiet. Super clean and comfortable bed. The view from that particular room...

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Thank BeNicetoEveryone
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review

Dear BeNicetoEveryone Thank you for your feedback. We are really pleased to read that overall you had such a nice stay at the DoubleTree by Hilton Cambride. Especial mention to our hardworking yet exceptionally hospitable staff, I am sure they will be happy to know of your comments. On a different note, I was sorry to read that despite the...

Northviile
Reviewed 30 June 2015 via mobile

I loved this location- easy to get to from train station (by taxi). The grounds are beautiful on the river cam. The short walk into historic Cambridge helped us get the most out of the area in the short time we were there. You can't go wrong by staying at this hotel - but the pricing is pretty high for...

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Thank Lee S
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review

Dear Lee S Thank you for your review. We are pleased to read that overall you enjoyed your stay with us at the DoubleTree by Hilton Cambridge and that you were happy with your holiday in England. We look forward to welcoming you back with us on your next trip in the country. Kind regards, Aitziber Hermoso & Ian James...

KENDAL, United Kingdom
Reviewed 30 June 2015

Having to visit sick relative in Addenbrookes Hospital the kindness of all staff, overall air of calm and peace and being able to walk along the river bank from the lawn of the hotel meant that the stresses and strains of a worrying situation were much reduced. Staff were marvellous, they just could not do enough for you.

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Thank Michael S
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review

Dear Michael S Thank you for your review. Albeit we were very sorry to read the circumstances of your stay with us, we were pleased that our team managed to make your stay a more positive one. We hope that your relative is now in good health and your next visit to Cambridge is one for a leisurely stroll of...

Switzerland
Reviewed 29 June 2015

Trained staff get more out of customers. More satisfaction, and more repeat custom. It seemed largely impossible to have a drink in the bar and run a tab or put it on our room. Reception staff were marginally better, particularly the one with a framed photo as employee of the month. The rooms are totally ok and ours looked out...

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Helpful?
Thank Phil N
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review

Dear Phil N Thank you for your review. We are very sorry to read that the service you received at the bar and to some extend at Reception was not up to scratch, this is completely unacceptable and certainly not up to our high levels of service standards. The relevant management are now aware of your comments and send their...

Middlesbrough
Reviewed 28 June 2015

Recently stayed in the Doubletree Hilton in Cambridge. Location is excellent with views across the river, the beer garden is excellent with the grounds being extremely well kept. The rooms are well decorated and the room we were in had a balcony again overlooking the river. As I say, the location is superb, its 5 minutes walk into Cambridge centre....

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Thank Mark N
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review

Dear Mark N Thank you for your feedback. We are really pleased to read your most kind comments about your latest stay in Cambridge and to know that overall you had a very nice stay with us. Thank you once again for your time and effort in leaving a review on TripAdvisor, we look forward to your next visit. Kind...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Doubletree by Hilton Cambridge is a four star hotel surrounded by the River Cam, minutes from the city centre. The 122 refurbished en-suite bedrooms feature a plasma flat screen television, air-conditioning, mini fridge, iron & ironing board and laptop safe. Upgraded executive bedrooms and suites, including the Penthouse Suite are also available. Four air conditioned function rooms are ideal for large or small events and the refurbished Riverside Brasserie is perfect for fine dining. ... more   less 

Additional Information about Doubletree by Hilton Cambridge City Centre

Address: Granta Place, Mill Lane, Cambridge CB2 1RT, England
Region: United Kingdom > England > Cambridgeshire > Cambridge
Price Range: €134 - €317 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton Cambridge City Centre 4*
Number of rooms: 122
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Hilton EMEA, Booking.com, HotelTravel.com, Cheap Tickets, Odigeo, Travelocity, Agoda and Priceline so you can book your Doubletree by Hilton Cambridge City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Cambridge Hotel Cambridge
Hilton International Cambridge
Cambridge Hilton International
Doubletree Cambridge
Hilton Cambridge
Hotel Style:
#6 Luxury Hotel in Cambridge
#8 Romantic Hotel in Cambridge
#10 Business Hotel in Cambridge
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Cambridge City Centre staff and other travellers.
5 questions
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Bowmore, United Kingdom
1 month ago
Wymondham, United Kingdom
9 months ago

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Questions? Get answers from Doubletree by Hilton Cambridge City Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms that overlook the river rather than the car park”
 of 5 bubbles 709keitha, 4 Dec 2016 | Read review
“River rooms are much nicer”
 of 5 bubbles peterv120, 28 Nov 2016 | Read review
“Requested high floor in advance, but only one of us was given this”
 of 5 bubbles jtuxford, 26 Nov 2016 | Read review
“Ask not to overlook the spa as it is being renovated”
 of 5 bubbles juggsy, 22 Nov 2016 | Read review
“Ask for a room overlooking the gardens or canal”
 of 5 bubbles Angelacummings, 10 Nov 2016 | Read review
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