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University Arms Hotel, Autograph Collection
393 reviews
#10 of 38 Hotels in Cambridge
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$288
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Full view
Room & Suite (126)
Dining (56)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from University Arms Hotel, Autograph Collection
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#10 of 38 hotels in Cambridge
Location
Cleanliness
Service
Value
Travellers' Choice
Voted “City Hotel of the Year 2018” by The Sunday Times, The University Arms is Cambridge’s leading hotel. First established as a coaching-inn in 1834, the hotel was recently re-opened following a two-year refurbishment led by Royal architect, John Simpson, and interior designer, Martin Brudnizki. The hotel is also home to Parker’s Tavern, Tristan Welch’s quintessentially British brasserie, which has rapidly established itself as the city’s hottest bar and dining experience. Situated on historic Regent Street, in the heart of the city and adjacent to Parkers Piece; the hotel enjoys an enviable location in walking distance to the best the city has to offer. The full-service property offers 192 individually designed en-suite bedrooms and suites; a majestic ballroom and other meeting rooms, together with in-room and private dining facilities provided by Parker’s Tavern; as well as a well-stocked library, curated by Heywood Hill, the Mayfair booksellers, and a fully equipped gymnasium
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Car hire
Business Centre with Internet Access
Conference facilities
Baggage storage
Concierge
Parking
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Taxi service
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Business
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
104Restaurantswithin 0.5 km
48Attractionswithin 0.5 km
Contact
Regent Street, Cambridge CB2 1AD England
Getting there
Car HireSee all Cambridge car hire
393Reviews4Q+A56Room tips
Reviews
Traveller rating
- 231
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- 19
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Popular mentions
+1
Booked this hotel on the way to Cambridge which was very easy. Upon arrival we were greeted by someone taking our bags. The reception staff were very friendly and explained the details of our upgrade to us. The hotel is very clean and traditionally English looking. It’s a classic hotel and our room was a decent size with a balcony facing the green. The breakfast was ok and the lunch menu for vegetarians was also ok. I would definitely recommend this hotel but parking is a bit pricey at £40 for the night.
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Date of stay: January 2022Trip type: Travelled as a couple
Room Tip: Parking is charged at £40. Pay and display is available but only for 4 hours
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Helpful
Response from Ian James, General Manager at University Arms Hotel, Autograph Collection
Responded 2 days ago
Dear hijabi_86, Thank you for taking the time to share your feedback following your recent stay at University Arms. I am very pleased to hear that you enjoyed your recent stay with us and thank you for your kind comments. We are looking forward to welcoming you back in a near future. Kind regards, Ian James General Manager
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Great hotel for a one night stay passing through Cambridge. Staff were helpful and friendly. Room was lovely ( a cosy double ) perfectly big enough for a single traveller. Very comfortable bed, great bathroom with underfloor heating and powerful shower with high class toiletries. Only reason I didn’t give it five stars was the total lack of Covid protection in Parker’s Brasserie, where only one waiter was wearing a mask for dinner service and even then most of the time it was hanging off his ear. I mentioned it to the lady on the desk as I was leaving and her response was some of them have problems. This was not the case in the hotel where most staff were wearing masks. I would stay here again but maybe eat elsewhere?
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Date of stay: January 2022
Value
Service
Sleep Quality
Room Tip: Room on 8th floor with a view of the green had a large concrete area outside window and a metal...
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Helpful
Response from Ian James, General Manager at University Arms Hotel, Autograph Collection
Responded 2 days ago
Dear David9, Thank you for taking the time to share your feedback following your recent stay at University Arms. I am glad to hear that you enjoyed your stay with us. In regards to the face masks in the restaurant, please note we are following the Government guidelines. The face masks are mandatory in the hotel but not in the restaurant, therefore we cannot oblige staff and guests to wear them. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Cambridge. Kind regards, Ian James General Manager
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Great Hotel. This Hotel is extremely well run and all the staff were very attentive and polite, throughout from Reception, Concierge, Bar and Restaurant. Will definitely be visiting again. Had a great two night stay, thank you. D&L room 607
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Date of stay: January 2022Trip type: Travelled as a couple
Helpful
Response from Ian James, General Manager at University Arms Hotel, Autograph Collection
Responded 2 days ago
Dear Vacation18254903556, Thank you for taking the time to share your feedback. I am very pleased to hear that your recent stay wit us was a memorable one and thank you for the positive comments. We are looking forward to welcoming you back soon. Kind regards, Ian James General Manager
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+1
New Years Eve. We had the pleasure of staying in the Wordsworth room for one night. Wow. Couldn’t fault it. So many thoughtful touches. Porters there to open the doors on arrival. Champagne and a personal card in the room. Wind in the Willows playing softly in the hallways and restrooms. A log fire in the library. Full gym access. Newspaper … What a uniquely stunning hotel this is. The decor, everywhere you look is just so tasteful. It’s evident that a fortune, a lot of time and thought has been put into the renovation of 2018, and the continued upkeep. Set menu in the restaurant was cooked to perfection .. Fresh, high quality ingredients combined thoughtfully and fantastically presented with service staff in great spirit and willing to make it a really special night. Breakfast the next morning, again just of a really high standard with a wide variety on offer. Exactly what you’d expect for such a refined hotel. We’d love to visit again in the future! Hopefully there’ll be live music in the ball room next NYE!! We snook in for a peek! Wow!! Thank you for super stay!…
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Date of stay: January 2022Trip type: Travelled as a couple
Helpful
We have stayed twice but will not visit again. As other reviews have said we will book the Gonville. Arrived and room wasn’t ready, they said they’d call us but 4 hours later we made the assumption that it was ready because no one called!!! Eat elsewhere but then went to the bar for drinks, sat and waited but then when we tried to order drinks they were closed - no resident bar. We were told to order room service!!! I have never stayed anywhere where the staff assume that you are there to support their job. This is not and never will be 5* - interesting how many poor reviews have been left in the last year! Just not the management team to support a 5* hotel experience. We have given it two goes but that’s enough. They are seriously not interested in anything their customers have to say - they may respond to this saying “ We are sorry to hear blah blah blah” but nothing seems to change…
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Date of stay: December 2021Trip type: Travelled as a couple
Helpful
Response from Kieran James, Guest Services / Front Office at University Arms Hotel, Autograph Collection
Responded 3 weeks ago
Dear Clarefw, My name is Kieran James and I am the Front of House Manager here at the University Arms Cambridge. I would like to begin by thanking you for providing your feedback regarding your recent stay. It goes without saying that the experience you describe is certainly not one we have come to expect here at the hotel. We strive to provide the highest levels of service possible at all times and I sincerely apologise that we have failed to provide you with the service you would have expected and continue to expect from an establishment such as ours. Rest assured that all feedback received, be it positive or negative is taken onboard and utilised to ensure that we continually elevate and enhance the experiences that any guest who chooses to utilise their hard-earned money with us. With this in mind I would welcome the opportunity to discuss this matter further with you. Unfortunately, I am unable to obtain your contact details via TripAdvisor and unable to identify your hotel reservation details given the username of TripAdvisor. Would I kindly be able to ask that you contact me on either Kieran.James@universityarms.com or 01223 606066. I look forward to hearing from you at your earliest convenience. Warmest Regards, Kieran James Front of House Manager
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PRICE RANGE
US$194 - US$288 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel de vere university arms
FORMERLY KNOWN AS
University Arms Hotel, Cambridge
LOCATION
United KingdomEnglandCambridgeshireCambridge
NUMBER OF ROOMS
192
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Claim Your Listing Frequently Asked Questions about University Arms Hotel, Autograph Collection
Which popular attractions are close to University Arms Hotel, Autograph Collection?
Nearby attractions include LockHouse Escape Games (0.2 km), Fitzwilliam Museum (0.4 km), and University Museum of Zoology (0.3 km).
What are some of the property amenities at University Arms Hotel, Autograph Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at University Arms Hotel, Autograph Collection?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at University Arms Hotel, Autograph Collection?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to University Arms Hotel, Autograph Collection?
Conveniently located restaurants include DoppleGanger Burger, The Oak Bistro, and The Clarendon Arms.
Is University Arms Hotel, Autograph Collection located near the city centre?
Yes, it is 1.0 km away from the centre of Cambridge.
Are any cleaning services offered at University Arms Hotel, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does University Arms Hotel, Autograph Collection offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to University Arms Hotel, Autograph Collection?
Many travellers enjoy visiting University of Cambridge (0.7 km), Kettle's Yard (1.2 km), and St. John's College (0.8 km).
Does University Arms Hotel, Autograph Collection have any great views?
Yes, guests often enjoy the park view available here.
Is University Arms Hotel, Autograph Collection accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.