UNIVERSITY ARMS HOTEL, AUTOGRAPH COLLECTION

Our stay was a two day treat paid for by our son at rate of £500 voucher. On checking in the price of the room had risen from original booking quote 3 months ago from £195 a night to £224 with both nights charged at different rates? A deposit of £100 was then requested as if we might run off. We had one drink in bar a latte coffee and a CAN ?of beer for£13.45 I can understand why you might want to run We then checked Parkers menu a Celeriac Risotto £26 with £6.50 extra for truffle shavings are they real! On check out there was a£36 balance left over this could not be refunded ? despite it originally being paid in Spring 2021 poor The bedroom and bed were small but the bathroom was great best shower and towels ever but still overpriced

Date of stay: May 2022

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Room Tip: check bed size

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Response from Ian James, General Manager at University Arms Hotel, Autograph Collection

Responded 3 days ago

Dear nickbuck13, Thank you for taking the time to share your feedback following your recent stay at University Arms. Please note that the room rate changes during the year. The rate quoted 3 months ago could vary to the current rate for several reasons. This is a practice all hotels enforce, and it is based on demand and availability at the hotel. The rates are subject to increase as we get closer to the summer with immediate effect, and without notice. Also, the rate changes depending the day of the week, that's why in your 2-night stay the rate from one night to another is different. In regards to the voucher, we adhere to the terms and conditions of the voucher. In your case, any outstanding balance cannot be exchanged for money. This a common practise with any vouchers. Regarding the deposit of £100, it is hotel policy and common practice to provide a valid credit or debit card on check- in. The hotel will pre-authorise your card for your full room rate (unless room rate paid in advance) for any additional charges which you may incur during your stay with us. A ‘pre-authorisation’ is not a charge. The guests’ issuing bank/credit card company holds the pre-authorised amount temporarily from the available balance of the card holder’s account for the hotel to use. On a positive note, I'm glad to hear that you enjoyed the room. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Cambridge. Kind regards, Ian James General Manager

DailyGrind wrote a review 14 May

Cambridge, United Kingdom166 contributions84 helpful votes

+1

Beautiful hotel

This is a beautiful hotel in the heart of Cambridge, the interior is magnificent and steeped in history. Staff are welcoming and courteous. I think the only reason I’ve not given 5 stars is that for the very costly room rate breakfast isn’t included and parking is unavailable. We had to organise our own parking which cost an additional £24 each per night. Otherwise a fine hotel and one we would try to return to as we stay in Cambridge twice a year to meet up.

Date of stay: May 2022Trip type: Travelled

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Response from Ian James, General Manager at University Arms Hotel, Autograph Collection

Responded 3 days ago

Dear D_GNov, Thank you for taking the time to share your feedback following your recent stay at University Arms. I am very pleased to hear that you enjoyed your recent stay with us and thank you for your kind comments. In regards to the breakfast, we believe that £12 per person if booked in advance is a good price for the quality breakfast we offer and also the parking spaces as in many centre are very limited. We only have 18 parking spaces for 189 rooms. I'm sorry to hear we were unable to offer you a space this time. I hope this will not impact your decision to come and visit us again. Once again, thank you for your kind words and I look forward to welcoming you back to University Arms on many future occasions. Kind regards, Ian James General Manager

BFW2013 wrote a review 14 May

Ventura, California42 contributions10 helpful votes

Beautiful traditional hotel.

We only got to stay one night. It was a beautiful hotel room with the unbelievable view of the park. We had cocktails in their gorgeous restaurant lobby area. Very nice customer service. Great fitness center and nice amenities. Would love to stay there longer next time.

Date of stay: April 2022Trip type: Travelled

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Response from Ian James, General Manager at University Arms Hotel, Autograph Collection

Responded 3 days ago

Dear BFW2013, Thank you for taking the time to share your feedback following your recent stay at University Arms. I am very pleased to hear that you enjoyed your recent stay with us and thank you for your kind comments. We are looking forward to welcoming you back soon! Kind regards, Ian James General Manager

Nick z wrote a review 7 May

Cambridge, United Kingdom21 contributions12 helpful votes

Disappointing

First time and really mixed experience - very expensive for what it is Service in bar was simply terrible, waiting 45 minutes for a bottle of wine, 25 minutes for a beer. Senior members of staff wandering around but not doing anything Food in restaurant was mixed. Two of us had steaks that were good, two there’s had Dover dole that was completely over cooked. Obviously someone realised that all was not good as we were given a freebie pudding wine

Date of stay: May 2022Trip type: Travelled

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Response from Ian James, General Manager at University Arms Hotel, Autograph Collection

Responded 3 days ago

Dear 905nickz, Thank you for taking the time to share your feedback with us. I am sorry to hear that we were not successful in delivering our usual high level of food and service. I appreciate your feedback in the areas that did not live up to your complete satisfaction. Rest assured I have shared your comments with the rest of the team who have taken your comments on board. I hope to welcome you back to better your experience in a near future. Kind regards, Ian James General Manager

AnneMtravelstheworld wrote a review Apr 2022

London, United Kingdom3 contributions

Never again.

Do not stay here with children. Ever. We stayed here for the first time since the pandemic and the way the hotel treated us was atrocious. We asked for the hotel to provide us with a small mattress for our child or bed guards and the hotel refused. When we called, we were told someone would look after our request and five hours later — during our child’s bedtime — nothing had been done. We tried to contact a manager and the front desk refused. We posted a negative review and the manager had the audacity to lie and claim it wasn’t true. Beware any hotel that does this. The hotel manager tries to remove all negative reviews but now there are so many that karma is going to come home for him. Marriott cannot possibly continue to employ this person unless they want to watch the hotel ratings fall to a 3.0.…

Date of stay: February 2022Trip type: Travelled

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max wrote a review Apr 2022

London, United Kingdom1 contribution

How a hotel should be

Faultless stay at the university arms. Gorgeous hotel with exceptional service across the board in both the (excellent) restaurant, Parker’s tavern, and the hotel. Thanks in particular to Alex at the front desk, and Leah in the restaurant - both brilliant without being fawning!

Date of stay: April 2022Trip type: Travelled

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Response from Ian James, General Manager at University Arms Hotel, Autograph Collection

Responded 3 weeks ago

Dear Freedom53460943505, I am very pleased to hear that you enjoyed your recent stay with us and thank you for your kind comments, especially to Alex and Leah. We are looking forward to welcoming you back in a near future. Kind regards, Ian James General Manager

Sian C wrote a review Apr 2022

Colchester, United Kingdom13 contributions1 helpful vote

Amazing

Such a lovely hotel, very friendly and attentive staff. The rooms were perfect, lovely sheets / bedding / towels. The bathroom was soooo clean. The little touches in the room, made it. The late checkout was brilliant, brwakfast very nice, good amount of options. Definitely recommend. Five stars…..

Date of stay: April 2022Trip type: Travelled

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Response from Ian James, General Manager at University Arms Hotel, Autograph Collection

Responded 3 weeks ago

Dear S-Cousins, Thank you for taking the time to share your feedback following your recent stay at University Arms. We are delighted to hear that you had an amazing time with us and thank you for the positive comments. We are looking forward to welcoming you back soon! Kind regards, Ian James General Manager

Zigett wrote a review Apr 2022

London, United Kingdom718 contributions293 helpful votes

Enjoyable stay

Well located hotel which is walkable from the train station and to key attractions. We were upgraded to a suite on the 8th floor, which was a good size with a large bathroom fitted with a traditional tub and separate shower. The TV in the room could have been larger. Whilst we found the staff very amenable during our stay, we did encounter quite a few niggles. Probably the worst was the lifts not working. In fact, for a spell there was only one lift working for all house-keeping staff and guests...we were compelled to use the stairs! Likewise, the gym is modern and a reasonable size, but was very hot. Breakfast in Parker’s Tavern was a good quality buffet with cooked to order food available from the kitchen (poached eggs, etc). We also had dinner one night at the Tavern which was good but the service was a tad slow. All things considered, we enjoyed our stay at this hotel and would definitely consider staying here again.…

Date of stay: March 2022

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Response from Ian James, General Manager at University Arms Hotel, Autograph Collection

Responded 4 weeks ago

Dear Zigett, Thank you for taking the time to share your feedback following your recent stay at University Arms and thank you for the positive comments. I'm pleased to hear that the overall stay was a positive one. However, I'm sorry to hear about the lifts issue, rest assured we are trying our best to solve the problem, please accept my since apologies for the inconvenience this may have caused you during your stay. Once again, thank you for your feedback and I look forward to welcoming you back to University Arms on many future occasions. Kind regards, Ian James General Manager

Tommy H wrote a review Apr 2022

Hong Kong, China96 contributions53 helpful votes

+1

Good location. Friendly staff. Luxury vibe.

Good location and friendly staff. It does give me luxury and please feeling so I’m glad overall. Thank you Sabina for arranging everything which makes the experience superb! Kudos to her :) Good: location, staff, maintenance, free bike borrow, amenities brand, cleanliness and view of the suite, cold & hot air-con, floor heating in bathroom Improve: The keycard can bring you to every floor and not just your floor so not very safe considering the area is with all the pubs The suite I was in is a bit dark and the lights are all with electric current sound also I can hear the water sound from pipeline most of the time in the suite

Date of stay: April 2022Trip type: Travelled

Room Tip: Borrow the free bike to visit park and river

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Response from Ian James, General Manager at University Arms Hotel, Autograph Collection

Responded 4 weeks ago

Dear theTommyHo, Thank you for taking the time to share your feedback following your recent stay at University Arms. I'm very pleased to hear that you enjoyed your stay, thank you for your kind comments, especially to Sabina. I also very much appreciate your feedback about the areas that did not live up to your complete satisfaction. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Cambridge. Kind regards, Ian James General Manager

maribel.p wrote a review Apr 2022

1 contribution1 helpful vote

Reception is a disappointment

The hotel is ok. no wonder it is only four stars. Staff needs training especially at front desk/reception. They are the image of the hotel. After a transcontinental flight, a rude front desk attendant expected me to wait (4) hours for my room. She brought the manager and thanks to his intervention, my suite became available in 30 minutes. However, every time I passed by reception the grumpy front desk attendant continued behaving poorly. We were at Cambridge for business and as special delegates invited by Cambridge University. Management should address this lack of respect from unprofessional and careless staff members, for discriminatory practices should not be tolerated. The property manager, Kieran James knows who is the identity of the grumpy staff member. It is sad that the image of the hotel becomes compromised with the unprofessional behavior of a front desk receptionist.…

Date of stay: April 2022

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Trip type: Travelled

Room Tip: If reception mistreat you, ask for the manager.

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Response from Ian James, General Manager at University Arms Hotel, Autograph Collection

Responded 4 weeks ago

Dear 750maribelp, Thank you for taking the time to share your feedback following your recent stay at University Arms. I'm surprised to read your comments in regards to our reception staff as we pride ourselves on our high level of customer service. The associate who checked you in, explained the that the check-in time is 4pm and we always try to have the room ready before but we cannot guarantee. Please accept my sincere apologies if there was a miscommunication in this case. Rest assured that Kieran James, our Front Office Manager will follow up directly with the associate and arrange further training if need it. Upholding our commitment to provide a memorable experience with exceptional service, we hope to welcome you back to better your experience. Kind regards, Ian James General Manager

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PRICE RANGE

US$219 - US$296 (Based on Average Rates for a Standard Room)

ALSO KNOWN AS

hotel de vere university arms

FORMERLY KNOWN AS

University Arms Hotel, Cambridge

LOCATION

United KingdomEnglandCambridgeshireCambridge

NUMBER OF ROOMS

192

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Frequently Asked Questions about University Arms Hotel, Autograph Collection

Which popular attractions are close to University Arms Hotel, Autograph Collection?

Nearby attractions include LockHouse Escape Games (0.2 km), Fitzwilliam Museum (0.4 km), and University Museum of Zoology (0.3 km).

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What are some of the property amenities at University Arms Hotel, Autograph Collection?

Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.

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What food & drink options are available at University Arms Hotel, Autograph Collection?

Guests can enjoy an on-site restaurant and a lounge during their stay.

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Is parking available at University Arms Hotel, Autograph Collection?

Yes, paid public parking nearby is available to guests.

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What are some restaurants close to University Arms Hotel, Autograph Collection?

Conveniently located restaurants include DoppleGanger Burger, The Oak Bistro, and The Clarendon Arms.

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Is University Arms Hotel, Autograph Collection located near the city centre?

Yes, it is 1.0 km away from the centre of Cambridge.

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Are any cleaning services offered at University Arms Hotel, Autograph Collection?

Yes, dry cleaning and laundry service are offered to guests.

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Does University Arms Hotel, Autograph Collection offer any business services?

Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.

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Are there any historical sites close to University Arms Hotel, Autograph Collection?

Many travellers enjoy visiting University of Cambridge (0.7 km), Kettle's Yard (1.2 km), and St. John's College (0.8 km).

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Does University Arms Hotel, Autograph Collection have any great views?

Yes, guests often enjoy the park view available here.

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Is University Arms Hotel, Autograph Collection accessible?

Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.

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University Arms Hotel, Autograph Collection Reviews, Cambridge

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